input stringlengths 13 433 | label stringclasses 77
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I've been waiting a while for my card, is there a way to know when it will arrive? | card arrival |
How much is it to use my US debit or credit card to top up? | top up by card charge |
Please help! The app won't let me cancel a money transfer. I accidently sent money to an account that wasn't mine. I need this cancelled immediately. | cancel transfer |
Who can have access to top up my account? | topping up by card |
I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this? | direct debit payment not recognised |
Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about. | card payment fee charged |
Are extra charges added for sending out additional cards? | getting spare card |
I would like to receive instructions showing the verification process for top up cards.. | verify top up |
When can I expect my card? I live in the US. | card delivery estimate |
An item I bought had the wrong exchange rate applied. | card payment wrong exchange rate |
What happens if I deposit a cheque accidentally? | balance not updated after cheque or cash deposit |
Can I use my social security card as a form of identity? | verify my identity |
How long does a transfer take to reach one's account. | transfer timing |
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately. | compromised card |
Help! I made a transfer in error and need to cancel it before it's complete! | cancel transfer |
ATMs, which ones will accept this card? | atm support |
Would I be charged any fees if I added money to my account using an international card? | top up by card charge |
Can you tell me the countries you operate in? | country support |
Can I directly deposit my salary to this account? | receiving money |
I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM? | change pin |
The cash withdrawal I took seems to be off. The exchange rate is wrong. | wrong exchange rate for cash withdrawal |
Is there a fee for a cash withdrawal? | cash withdrawal charge |
Will the transfer show up in my account soon? | transfer timing |
How are exchange rates calculated at this bank? | exchange rate |
Which merchants accept my card? | card acceptance |
my statement contains an unknown payment | card payment not recognised |
How long do bank transfers take to clear | balance not updated after bank transfer |
How do I order a new card if my current one is about to expire? | card about to expire |
Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money. | pending cash withdrawal |
I want to auto top-up. | automatic top up |
Can you tell me where to find top up by cash deposit? | top up by cash or cheque |
What do I do if I see a transaction on my card that I don't recall making? | card payment not recognised |
are transfers to a beneficiary possible | beneficiary not allowed |
I forgot my passcode. Now what? | passcode forgotten |
I noticed a charge for a transfer. Why is this? Is it because I did an international transfer? | transfer fee charged |
Can you please explain how bank transfers work? | transfer into account |
I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate? | card payment wrong exchange rate |
There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card? | cash withdrawal not recognised |
I need some money transferred ASAP, how long does the process take? | transfer timing |
What are the countries that you operate in? | country support |
Why can't I see my refund in my statement? | Refund not showing up |
I am inquiring about your auto top up feature. | automatic top up |
Can I add to my account using a cheque? | top up by cash or cheque |
I was the victim of someone stealing my wallet. My card is being used and it isn't me. What should I do? | cash withdrawal not recognised |
I can not find my refund. | Refund not showing up |
Can you show me how to top up with Google play? | apple pay or google pay |
When will my deposit post to my account? | balance not updated after cheque or cash deposit |
This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this. | beneficiary not allowed |
Which flat currencies are supported for holding and exchange? | fiat currency support |
What is your refund policy for products I have purchased? | request refund |
I have lost my card, but need to place an online order! How do I get a virtual card instantly? | getting virtual card |
Why isn't my card working anymore? | card not working |
Is there a charge for topping up by card? | top up by card charge |
I didn't see any reason why my transfer was declined. What gives? | declined transfer |
Do you know the reason why my card payment was declined? | declined card payment |
Where is my new card if I haven't received it yet? | card arrival |
Why isn't the transfer I made to a friend showing? | transfer not received by recipient |
Why did they take more money out then I withdrawed? | cash withdrawal charge |
I should only have one charge, but it shows two. | transaction charged twice |
Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money. | cash withdrawal not recognised |
Will you charge me more if I use a European bank card for a top up? | top up by card charge |
I am unable to get cash from the ATM | declined cash withdrawal |
There is a debit transaction on my statement that I did not make | direct debit payment not recognised |
What currencies can my account be in? | fiat currency support |
I want to know about your refund policy. | request refund |
Why is there a cash withdrawal I didn't make? | cash withdrawal not recognised |
I put money in my account a week ago but its still not there, what is happening? | balance not updated after cheque or cash deposit |
What do I do if my top-up has not gone through? | pending top up |
My virtual car is not working. | virtual card not working |
I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue? | declined transfer |
I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past. | declined cash withdrawal |
My card didn't work at the ATM in Notting Hill. Is my card working? | declined cash withdrawal |
I got a strange cash withdrawal in my statement | cash withdrawal not recognised |
Today I was out eating and my card was declined. Why's that? | card not working |
Fees for currency exchange | exchange charge |
How do I make my transfer go through | declined transfer |
where to i get my funds from? | verify source of funds |
How long does it take for pending transfer transactions to post? | pending transfer |
For what reason is my transfer still pending now? | pending transfer |
My card would not work at a shop. | declined card payment |
Are there fees for receiving a SEPA transfer? | top up by bank transfer charge |
disposable virtual card can be ordered where? | get disposable virtual card |
Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens. | declined card payment |
What countries are you supporting? | country support |
I have been charged two times for one transaction. | transaction charged twice |
Can I have a supplementary card? | getting spare card |
Can you tell me how to get AUD not GBP? | exchange via app |
Is there a limit to using a disposable virtual card? | disposable card limits |
Is there a reason my new card hasn't arrived yet? | card arrival |
What are the exchange rates you assign? | exchange rate |
I lost my phone! Will my card still work? | lost or stolen phone |
what steps do you take to check identity | verify my identity |
I would like a disposable virtual card, could I get one? | get disposable virtual card |
Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this. | pending cash withdrawal |
Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening? | reverted card payment? |
My card is almost going to expire. | card about to expire |
Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later. | reverted card payment? |
I forgot my phone at the hotel, so I can't access the app. | lost or stolen phone |
I did not receive all of my cash back | wrong amount of cash received |
I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments? | card payment fee charged |
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