input stringlengths 13 433 | label stringclasses 77
values |
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I want to deposit funds, what payments are accepted? | supported cards and currencies |
has my card payment been reverted? | reverted card payment? |
Can my children have an account? | age limit |
There's an unauthorized direct debit in my app. | direct debit payment not recognised |
I have just read my statement and there is a payment I don't recognise. | card payment not recognised |
I did not have the right exchange rate applied to my situation of pulling out cash | wrong exchange rate for cash withdrawal |
Is there a way to order a new card while in China? | card about to expire |
What happened to the money that I deposited? | top up reverted |
How come I got to pay to get my money from the ATM? | cash withdrawal charge |
I didn't withdraw the amount of cash that is showing up in the app. | cash withdrawal not recognised |
I'm not sure what is going on here. I've received payment back into my account for an item I've already received, from about 2 weeks ago. | reverted card payment? |
I need to urgently transfer something from China. How long will it approximately take? | transfer timing |
Help me figure out why my transfer was declined | declined transfer |
I'd like to have extra cards. Will I have to pay for that? | getting spare card |
Does the top-up need verified? | verify top up |
Why is my cash withdrawal pending? | pending cash withdrawal |
My card payment was cancelled. Why? | reverted card payment? |
I think the exchange rate for my for my cash withdrawal is wrong | wrong exchange rate for cash withdrawal |
I made a deposit in the ATM and it has not cleared | pending cash withdrawal |
I couldnt transfer money from my account. | failed transfer |
I couldn't get money from the ATM | declined cash withdrawal |
What are the charges for receiving a SEPA transfer? | top up by bank transfer charge |
How do I change my last name? | edit personal details |
I've tried using my card multiple times and it keeps getting declined. | declined card payment |
My money transfer has not happened yet | pending transfer |
I'm still waiting for a money transfer to show. | pending transfer |
i cannot get virtual card to work | virtual card not working |
I have been overcharged. | transaction charged twice |
If I need to transfer something quick from China, how long does that take? | transfer timing |
Why hasn't my friend received the money i sent them yet? | transfer not received by recipient |
Is topping up with cash allowed? | top up by cash or cheque |
I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening? | reverted card payment? |
I'm being asked for a verification code. Where do I find it? | verify top up |
How do I go about verifying the top-up card? | verify top up |
Can I change my PIN at my local bank? | change pin |
Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect. | declined transfer |
Can I activate my card? | activate my card |
I was not given the amount of cash I withdrew | wrong amount of cash received |
Help me verify my identification. | unable to verify identity |
How many active transactions can I make with a disposable card? | disposable card limits |
I was charged for using my card? | card payment fee charged |
Is there a problem that makes my payments show pending? | pending card payment |
I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct. | declined transfer |
I did a transfer to my account, but it hasn't shown up | balance not updated after bank transfer |
I received less cash than the amount I specified in the ATM. | wrong amount of cash received |
Can I activate a card in the app? | card linking |
where is this money from | verify source of funds |
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it. | Refund not showing up |
Is there a limit for age? | age limit |
Why won't my card work anymore? | card not working |
What do I need to do for the card activation? | activate my card |
I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process? | pending top up |
Someone used my card without my permission. | compromised card |
Where is my credit card that was to be mailed? | card arrival |
With what currencies can I add money? | supported cards and currencies |
My Apple Pay top up with my American Express card is not working? Please tell me why | apple pay or google pay |
Why is there a direct debit payment on my statement that I didn't do? | direct debit payment not recognised |
Help me create several temp cards every day. | disposable card limits |
I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete? | pending card payment |
Why did you charge me extra when I withdrew cash? | cash withdrawal charge |
Is it possible to have an item refunded? | request refund |
I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy? | wrong exchange rate for cash withdrawal |
I dont know what happened, but my payment was cancelled | reverted card payment? |
i asked for 100 only got 80 | wrong amount of cash received |
Which US cards have top up charges? | top up by card charge |
My top-up was rejected | top up failed |
What do I do to link my new card? | card linking |
My card shows a cash withdrawal I don't recognize. | cash withdrawal not recognised |
My refund isn't showing up | Refund not showing up |
Today I used my card at a restaurant and it was declined. Why? | card not working |
What is the top-up limit for my card? | top up limits |
The card can be used at which ATMs? | atm support |
How does a US resident go about acquiring a new card? | country support |
Which countries does your service work in? | country support |
Unable to complete transfer, states 'declined' | declined transfer |
what are you going to use my identification details for? | why verify identity |
How to access my virtual card | getting virtual card |
why would a merchant refuse a payment | reverted card payment? |
Can i choose a specific delivery date? | card delivery estimate |
How do I set up my card PIN? | get physical card |
My card is due to expire | card about to expire |
What are you exchange rates? | exchange rate |
I would like to delete my account now, please. | terminate account |
I live in America, but I would like a card. | country support |
can i get a card if I live in the usa? | country support |
Is there a way to link cards if I have one of yours? | card linking |
How do I report possible fraudulent activity on my account? | compromised card |
Why i'm I being charged an extra pound | extra charge on statement |
Is there a way I can have a mastercard? | visa or mastercard |
Can I change my PIN if I want to? | change pin |
I would like to transfer money into my account. | transfer into account |
What's the youngest I can be to open an account? | age limit |
I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct. | declined transfer |
I am wondering about a transfer from a different country that doesn't show up yet? | balance not updated after bank transfer |
How do I top-up my card with a cheque? | top up by cash or cheque |
My card isn't working at all. What happened? | card not working |
A payment is pending | pending card payment |
Can I choose between Visa and Mastercard? | visa or mastercard |
I have a payment I didnt make on my account | card payment not recognised |
How do I activate auto top-up when traveling? | automatic top up |
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