input stringlengths 13 433 | label stringclasses 77
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I live in Germany. Is that one of the countries you are in? What other countries are you in? | country support |
How can I change my password? | passcode forgotten |
I believe that the rate of exchange for my cash withdrawl is incorrect. | wrong exchange rate for cash withdrawal |
Why do you need to perform identity verification? | why verify identity |
I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct. | declined transfer |
I really want a physical card. How do I get one? | order physical card |
If I top up by transfer, am I going to be charged? | top up by bank transfer charge |
I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is? | Refund not showing up |
Do you charge a fee on currency exchange? | exchange charge |
Can I auto top if I'm low on funds? | automatic top up |
The transfer I made isn't reflected in my balance | balance not updated after bank transfer |
I want to return an item for a refund can I do that? | request refund |
Where is this card accepted? | card acceptance |
I just received my card and I'd like to activate it. | activate my card |
Do I have to top up in euros if I use a card, or can I use a different currency? | supported cards and currencies |
I haven't received my transfer funds yet, where are they? | pending transfer |
The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account?? | declined cash withdrawal |
I only have a card from the US is that okay? | supported cards and currencies |
Can I change my PIN without going to a bank branch? | change pin |
Help me find the transfer that I did. | balance not updated after bank transfer |
My card was used without my permission, what do I do? | compromised card |
I see a charge of 1L I do not recognize on my statement | extra charge on statement |
How do i go about linking a new card? | card linking |
I made a transfer and was charged extra. Why? | transfer fee charged |
How long does it take for cash withdrawals to hit my account? | pending cash withdrawal |
Please explain the exchange rates. | exchange rate |
Help! I've forgot my app passcode! | passcode forgotten |
I went to look at my top-up and it was canceled, can you tell me why this happend? | top up reverted |
I paid with my card and I was charged a fee | card payment fee charged |
Can I get a new card in China? | card about to expire |
Why was there a fee for my cash withdrawal? | cash withdrawal charge |
Why was I charged a fee for my withdrawal? | cash withdrawal charge |
I see a direct debit transaction in my history that I did not set up. | direct debit payment not recognised |
Help me close my account. | terminate account |
Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice. | transaction charged twice |
What should I do if I think someone is using my card without my permission? | compromised card |
Can the card was sen to me be tracked? | card arrival |
Why was I charged $1 in a transaction? | extra charge on statement |
extra fees on a cash withdrawal, not cool. | cash withdrawal charge |
What currencies can I hold? | fiat currency support |
Why have my top ups been canceled? | top up reverted |
I'm having difficulties changing AUD for GBP. How do I do this? | exchange via app |
Why hasn't the money transfer arrived yet? | transfer not received by recipient |
What is the max amount of disposable cards I'm allowed. | disposable card limits |
I would like to know how my friend would be able to send me money | receiving money |
What if I need to use GBP instead of USD? | exchange via app |
my payment was rejected, do you know why? | declined card payment |
Are there discounts for frequent currency exchanges? | exchange charge |
Can you tell me the restrictions for the disposable cards? | disposable card limits |
I would like to get both Mastercard and Visa card from you if that's possible. | visa or mastercard |
When will a transfer from the US post? | transfer timing |
Why am I being charged a hidden fee? | card payment fee charged |
Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card? | top up failed |
The exchange rate on my payment doesn't look right | card payment wrong exchange rate |
What can I do if my card still hasn't arrived after 2 weeks? | card arrival |
I'm concerned because my cash withdrawal is pending. | pending cash withdrawal |
why do you charge for transfers? | top up by bank transfer charge |
My transfer failed to process correctly. Is there a reason this would happen? | failed transfer |
I did a payment but the app cancelled it. | reverted card payment? |
Is a bank transfer acceptable for topping up my account? | transfer into account |
A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please. | Refund not showing up |
The transfer that I was trying to complete was declined. What was the cause? | declined transfer |
It looks like my card payment was sent back. | reverted card payment? |
Am I able to Top Up with Apply Pay? | apple pay or google pay |
Where can I use my Mastercard? | card acceptance |
How do I top up my account using transfer? | transfer into account |
Where can I find the verification code for the top up card? | verify top up |
How do I get a real card? | order physical card |
I cannot see the card PIN anywhere? | get physical card |
My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help. | lost or stolen phone |
My card stopped working. How do I check if there is a freeze on it? | card not working |
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative | top up failed |
Looks like my card payment was cancelled. | reverted card payment? |
My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges? | cash withdrawal not recognised |
I keep being asked to verify my identity. Is this normal? | why verify identity |
Everything was stolen from me. I can't use the app. Please advise. | lost or stolen phone |
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good. | declined card payment |
Can my password be reset if I do not have it? | passcode forgotten |
Is there a limit to how much I can top-up? | top up limits |
Hello, I see that I have been charged an extra $1 on my app. Could you please provide me with a reason for this charge? | extra charge on statement |
what is this charge i didnt do it what can i do | direct debit payment not recognised |
I recently reported my card as missing/lost, and I just found it. Can I still use it? | card linking |
Do you charge if I use a European bank card for top up? | top up by card charge |
How do I validate my identity. | verify my identity |
i cannot seem to activate card | activate my card |
If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app? | pending cash withdrawal |
Can I track my card while it is in the process of delivery? | card arrival |
Can you explain more about why should I verify my identity? | why verify identity |
My account is locked because I used the wrong pin too many times. Please help.p | pin blocked |
How long does a top-up take to go through? | pending top up |
Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra? | transfer fee charged |
This stupid system is not letting me prove my identity. | unable to verify identity |
How long does it take for a top up to be approved? | pending top up |
i made a payment with my card and was charged a fee, why would you do that | card payment fee charged |
I want my card I just received to show up in the app. How do I do that? | card linking |
When can I use money sent to my account? | transfer timing |
Why is my balance still the same after a cheque deposit? | balance not updated after cheque or cash deposit |
Is there a way to lookup where funds came from? | verify source of funds |
If I make a mistake can I cancel the transaction? | cancel transfer |
How did you arrive at the rate of exchange? I thought that I would get more cash. | wrong exchange rate for cash withdrawal |
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