input stringlengths 13 433 | label stringclasses 77
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Where can i exchange between GBP and USD | exchange via app |
I want a refund for my item | request refund |
I have my card, when whill my PIN be available? | get physical card |
I cannot remember my passcode. | passcode forgotten |
I am paid by my employer in GBP; do I need to do anything in the app to indicate this? | receiving money |
Would I get a Visa or Mastercard? | visa or mastercard |
I would like to invalidate my account. I am very disappointed with your services. | terminate account |
My top-up appears to be pending. | pending top up |
How long does it take for a new card to ship? | card arrival |
I tried to do a transfer but it didn't go through. | failed transfer |
Is identity verification required for me to use my account? | why verify identity |
Would I be able to open an account for my daughter? | age limit |
Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here? | failed transfer |
My card isn't letting me purchase something and I wanted to know why. | beneficiary not allowed |
How much will it be in order to pay with a bank transfer using SEPA? | top up by bank transfer charge |
How do I withdraw money? | atm support |
How long are deliveries to the US? | card delivery estimate |
What are the auto top-up policies? | automatic top up |
I tried using a check to update my balance, but it isn't work? Is something wrong? | balance not updated after cheque or cash deposit |
where can i deposit a check | top up by cash or cheque |
How many transactions can I make on my disposable card? | disposable card limits |
My card payment was reverted | reverted card payment? |
Is my card ready for use or does it need activated and if so how? | activate my card |
I did a transfer but the balance is the same. | balance not updated after bank transfer |
I tried to withdraw some funds from my card, but was declined. How can I get my money? | declined cash withdrawal |
What are the currencies that are accepted to add money? | supported cards and currencies |
Why have I been charged a small fee to use my card? | card payment fee charged |
Why was my withdrawal requested cancelled by the ATM? | declined cash withdrawal |
I need to transfer money to my account from another bank | transfer into account |
My beneficiary didn't receive my transfer | beneficiary not allowed |
There was a charge applied when I used my card. | card payment fee charged |
What documents do you need to verify my identity? | verify my identity |
on my statement there is a payment that I don't recognise | card payment not recognised |
Do you take SWIFT transfers? | top up by bank transfer charge |
Are top-ups allowed using Apple Pay? | apple pay or google pay |
What are the details of disposable card limitations? | disposable card limits |
Why is this fee being charged to me after using my card? | card payment fee charged |
I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments? | card payment fee charged |
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through. | transfer not received by recipient |
Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem? | declined card payment |
I would like to cancel a purchase. | request refund |
my identity hasn't been verified and i can't edit my details, what's next | edit personal details |
is apple pay a top up service? | apple pay or google pay |
Are there limitations to what currency I can hold? | fiat currency support |
I wanted $100 but only got $20 | wrong amount of cash received |
My app was on the phone and I was mugged. What do I do? | lost or stolen phone |
Where did the money transfer go? | transfer not received by recipient |
What do I need to do to link my new card for my account? | card linking |
I finally got my card. Now I want to link it. Is that something you have to do or can I do that? | card linking |
The exchange rate for foreign ATM currency is wrong. | wrong exchange rate for cash withdrawal |
Why am I seeing a fee for transferring money? | transfer fee charged |
How can I dispute a direct debit transaction? | direct debit payment not recognised |
Why has my transfer been declined? | declined transfer |
How can I transfer money to a beneficiary? | beneficiary not allowed |
Can I change my PIN in Austria? | change pin |
Where is a Mastercard ATM? | atm support |
How long do I have to wait for a US transfer? | transfer timing |
Why is my ATM cash withdrawal not working? | declined cash withdrawal |
My preference is Mastercard. | visa or mastercard |
I requested $100 but only got $20 | wrong amount of cash received |
Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that? | card payment fee charged |
How do I auto top-up? | automatic top up |
What should I do if my smart phone is lost or stolen? | lost or stolen phone |
What about an auto top-up, is that a option? | automatic top up |
I moved, can I edit my personal details? | edit personal details |
I just moved overseas and I noticed that you are charging me more fees. I am a loyal customer, is this how you expect to keep customers? | transfer fee charged |
I wasn't allowed to transfer to my account | beneficiary not allowed |
There's a cash withdrawal I didn't make | cash withdrawal not recognised |
Can I use a transfer to receive my transfer? | receiving money |
Can I get the Mastercard? | visa or mastercard |
It looks like the exchange rates on my card payment are wrong | card payment wrong exchange rate |
Why am I charged an extra fee on my card? | card payment fee charged |
for god sake, just delete my account i am sick of this | terminate account |
Why do I get declined when I try to withdraw cash? | declined cash withdrawal |
I would like to get both a Visa and MasterCard? | visa or mastercard |
I cannot tell what my top up currently is. | topping up by card |
Where can I find top up by cash deposit? | top up by cash or cheque |
There is a cash withdrawal on my statement that I did not make | cash withdrawal not recognised |
how long until a cash withdrawal will show on my account | pending cash withdrawal |
How do the foreign exchange rates work? | exchange rate |
I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function? | top up failed |
What is the cost and time frame of getting a new card? | card about to expire |
What does it mean if my payment was reverted? | reverted card payment? |
What is the extra €1 on my statement for? | extra charge on statement |
There is a missing transfer on my account | balance not updated after bank transfer |
Tell me what ATMs allow me to change my PIN. | change pin |
What are the time frames for the money to be available in my account? | transfer timing |
My card payment has had the status of pending forever. What is the issue? It should have gone through at some point. | pending card payment |
Will I be charged to top off my account? | top up by bank transfer charge |
I think someone else is using my card. | compromised card |
Can i get money back in my home currency at ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost. | wrong exchange rate for cash withdrawal |
What are the restrictions of the disposable cards? | disposable card limits |
I cant transfer money into my account | beneficiary not allowed |
I need to order a new card as my other one was stolen. | lost or stolen card |
Hi there, I came across a problem with my top up and my money is missing, was there a system error? | top up reverted |
Can I do a SWIFT transfer? | top up by bank transfer charge |
The ATM didn't give me enough money. | wrong amount of cash received |
why wont my american express work to add money | supported cards and currencies |
Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now? | direct debit payment not recognised |
I no longer want to keep this account. | terminate account |
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