input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
What are the fees imposed when I make a transaction? | card payment fee charged |
I tried to withdraw 40 pounds but only 20 came out. Did you steal my money? | wrong amount of cash received |
Why do I see a random withdrawal in my app? | cash withdrawal not recognised |
Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here? | cash withdrawal charge |
Whats the maximum disposable virtual cards? | disposable card limits |
Is there a reason my transfer failed? | failed transfer |
Why did using an ATM cause me to have an extra fee charged? | cash withdrawal charge |
Is American Express accepted? | supported cards and currencies |
How do i activate my card | activate my card |
help me link my card | card linking |
How does identity check work? | why verify identity |
I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this? | cash withdrawal not recognised |
Why hasn't my payment gone through? | pending card payment |
I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives | top up failed |
What currencies do you support? | fiat currency support |
I got a cheque that I want to top up with? | top up by cash or cheque |
I don't understand why I'm being charged for using my card. | card payment fee charged |
How do I change to AUD from GBP? | exchange via app |
After I attempted a transfer, it failed. | failed transfer |
Why should I have to prove my identity? | why verify identity |
I don't understand why I was charged an additional fee for this service. Can you clarify? | card payment fee charged |
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help? | Refund not showing up |
What is the process when my card is due to expire? | card about to expire |
Can I still access the app even though my phone was stolen? | lost or stolen phone |
My phone is missing. | lost or stolen phone |
How can I tell if my card payment is reverted? | reverted card payment? |
Am I able to track the card that was just sent to me? | card arrival |
Can you tell me what I need to do for the identity check process? | verify my identity |
Why on earth is the exchange rate so bad? Can I get a rate closer to the actual interbank rate? | card payment wrong exchange rate |
I want to close my account & I will never do business with you again. | terminate account |
why can't my beneficiary make transactions? | beneficiary not allowed |
How come I can see an extra charge for my transfer? | transfer fee charged |
I'd like to know what you guys look at to decide an exchange rate | exchange rate |
Can you please assist on my item that needs to be refunded? | request refund |
I made a mistake and did a transaction to a wrong account, can I cancel? | cancel transfer |
Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up. | Refund not showing up |
Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account? | transaction charged twice |
Is there a list of ATMs that take this card? | atm support |
Can I add money in intervals to my account? I will be traveling. | automatic top up |
I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency? | wrong exchange rate for cash withdrawal |
Can you help me reset my passcode? I forgot it. | passcode forgotten |
Is there a charge for getting cash? | cash withdrawal charge |
Help me! When I was abroad, the exchange rate was wrong. | wrong exchange rate for cash withdrawal |
For what reason did my top-up fail? | top up failed |
looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge? | direct debit payment not recognised |
Is my daughter eligible to open an account? | age limit |
Why is my card payment cancelled? | reverted card payment? |
how do i see what i transferred | balance not updated after bank transfer |
am afraid someone may have gained access to the info on my card. | compromised card |
Are there any fees if I want to add money using an international card? | top up by card charge |
Is there any reason my cash withdrawal still shows as pending? | pending cash withdrawal |
How do I find my PIN number? | get physical card |
wheres my money receipt | transfer not received by recipient |
I tried the wrong PIN too many times. | pin blocked |
Why is my cash request and the amount I received different? | wrong amount of cash received |
How can I solve my issue with holding multiple currencies? | fiat currency support |
What amount can I top-up? | top up limits |
My transfer has been declined. | declined transfer |
Will there be any fees for top ups? | top up by card charge |
I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you please fix this for me quickly? | reverted card payment? |
I'm trying to use my Apple Watch to top up my google pay. Do I need a special app? | apple pay or google pay |
How do I start an exchange between GBP and AUD? | exchange via app |
Is my PIN sent separably? | get physical card |
Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me? | pending cash withdrawal |
Why can't I withdraw cash? | declined cash withdrawal |
How can I top up my account with a cheque? | top up by cash or cheque |
Why am I being a charged for using my card? | card payment fee charged |
I want to delete my account. | terminate account |
IS there a fee to exchange currency? | exchange charge |
My transfer was declined, why is that? | declined transfer |
Why is the cash withdrawal under pending? | pending cash withdrawal |
I have transferred some money but the balance hasn't changed | balance not updated after bank transfer |
I'm getting concerned here. I sent a friend some money and she isn't seeing it. What's going on? | transfer not received by recipient |
Are extra cards free? | getting spare card |
I haven't yet received money that I transferred | balance not updated after bank transfer |
Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened? | top up reverted |
For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay. | balance not updated after bank transfer |
Do I have to pay more for exchanges? | exchange charge |
Did I do something incorrectly? Where is my top-up? | pending top up |
I bought an item at the wrong exchange rate. | card payment wrong exchange rate |
where are the transfers originating | verify source of funds |
I am trying to delete my account. | terminate account |
I received my card, how do I get it to show in the app? | card linking |
How long will my transfer be pending? | pending transfer |
Will there be a charge for sending out more cards? | getting spare card |
I just bought an item and would like to stop payment, is this possible? The item has not been received yet. | request refund |
I attempted to get cash in the ATM but I was denied | declined cash withdrawal |
I cannot get my google pay to work. | apple pay or google pay |
pending transaction? | pending card payment |
My top up hasn't gone through yet, why? | pending top up |
Why has my transfer not arrived yet? | transfer not received by recipient |
I only have one other credit card from the US. Do you accept that? | supported cards and currencies |
I am unhappy with an item I bought. How do I get a refund? | request refund |
I want to use my American Express for adding money into my account. | supported cards and currencies |
I transferred some cash and it didn't arrive | transfer not received by recipient |
My top up card needs verification and I don't know how to do it | verify top up |
I want to have an item refunded can I do that? | request refund |
I want to top up my account by a bank transfer, but will I be charged? | top up by bank transfer charge |
how much to get my card in 2 days? | card delivery estimate |
Why have I been charged a fee for cash withdrawal? | cash withdrawal charge |
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