input stringlengths 13 433 | label stringclasses 77
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I topped up recently and saw the money go through, but now it's just gone? What's going on | top up reverted |
This is not right, I was told I could take out cash at the ATM for free? | cash withdrawal charge |
Is there a reason my cash withdrawal was declined? | declined cash withdrawal |
Why isn't this accepting my identity? | unable to verify identity |
What is the process for transferring money into my account? | transfer into account |
Can you tell me what this fee is on my statement? | extra charge on statement |
Is there anywhere I can't use my card? | card acceptance |
Will my card be a MasterCard or a Visa? | visa or mastercard |
What are the requirements to verify my identity? | verify my identity |
Explain why my card payment wouldn't go through. | declined card payment |
Why does my transfer keep generating an error message? | beneficiary not allowed |
I haven't gotten my new card. | card arrival |
Someone stole my card! | lost or stolen card |
What is the cost of a transfer? | top up by bank transfer charge |
I would like to request a card. | order physical card |
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already. | transfer not received by recipient |
I thought I knew my password but I guess I was wrong, what can I do now? | passcode forgotten |
How long will it take to have my card mailed to me? | card delivery estimate |
Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late. | direct debit payment not recognised |
How to receive the actual card | order physical card |
What do I do to verify my source of funds? | verify source of funds |
If I want to can I set up a new PIN? | change pin |
Would I be able to get an account for my child? | age limit |
I have a trasnger that is pending and wondered about it. | pending transfer |
I'm trying to take money from my account but its not letting me. Help! | declined cash withdrawal |
I can't use my card because it is not working. | card not working |
I am dissatisfied, I would like to close my account. | terminate account |
There is a payment in the app that I did not approve | card payment not recognised |
What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap. | balance not updated after cheque or cash deposit |
What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay. | balance not updated after bank transfer |
How many days until my US transfer arrives? | transfer timing |
How long does it take for something to be delivered to the U.S? | card delivery estimate |
Can I get my card fast tracked? | card delivery estimate |
The correct amount of cash was not received. | wrong amount of cash received |
What would II do if I wanted to activate my new card | activate my card |
How can I access my account when I have lost my phone? | lost or stolen phone |
I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there. | balance not updated after cheque or cash deposit |
I saw there is a cash withdrawal from my account via the app which I did not complete. | cash withdrawal not recognised |
Why has my new card still not come? | card arrival |
I returned an item but don't see it on my account? | Refund not showing up |
My payment was terminated | reverted card payment? |
Am I able to use my account if the identity verification is not complete? | why verify identity |
I need to do a card activation. | activate my card |
Why did I get declined when trying to get cash? | declined cash withdrawal |
Why have I been charged an extra £1? | extra charge on statement |
Where do I go to verify my identity? | verify my identity |
For some reason my card payment didn't work | declined card payment |
My source of funds need verification. | verify source of funds |
my phone has been stolen by someone | lost or stolen phone |
I need to find out why my pending payment hasn't gone through. | pending card payment |
What's the problem? My card keeps getting declined for top up. I need to know what is going on. | top up failed |
i disagree with a charge | card payment not recognised |
Hello, I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system. | top up reverted |
Why does my statement show an extra fee? | extra charge on statement |
I can't seem to get my virtual card to work. | virtual card not working |
Do I need to set a limit on auto top-up? | automatic top up |
I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long? | transfer not received by recipient |
Where's my top up code? | verify top up |
Why did my transfer to a beneficiary fail? | beneficiary not allowed |
I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be? | beneficiary not allowed |
What do I do if my smart phone was stolen? | lost or stolen phone |
There's an extra fee on my statement, why is that? | extra charge on statement |
My phone was stolen, what can I do? | lost or stolen phone |
Where is my recent refund in the my statement? | Refund not showing up |
how much do you charge to top up US cards? | top up by card charge |
Is there anywhere In the Eu this card can not be delivered in | country support |
I was charged more than once in a single transaction | transaction charged twice |
My card's expiring a month from now, should I place an order for the new card? | card about to expire |
Verify top-up card help? | verify top up |
Why am I getting charged more for using my card? | card payment fee charged |
I noticed an extra pound charge? | extra charge on statement |
How do I get a refund for something I bought? | request refund |
My payment's stuck on pending. | pending card payment |
I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent. | request refund |
Can I select my card scheme or do you choose it for me? | visa or mastercard |
My card gets rejected when I try to use it | card not working |
Is there a tracking number for the card you sent me? | card arrival |
I would like to know where the funds are at. | verify source of funds |
Cash has been deposited this morning but it hasn't came through. | balance not updated after cheque or cash deposit |
Can you check the exchange rate on a cash transaction I did overseas | wrong exchange rate for cash withdrawal |
Where is an ATM? | atm support |
How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through. | transfer not received by recipient |
Why was there an extra charge because I used my card to pay? | card payment fee charged |
I can't use the app because I got mugged yesterday and they took everything. I need some help. | lost or stolen phone |
Can you explain to me why a top-up would still be pending? | pending top up |
Why are my payments not working and show pending? | pending card payment |
Can I get an actual card | order physical card |
There is a withdrawal waiting. | pending cash withdrawal |
Does it cost anything to do currency exchanges? | exchange charge |
I think that someone may be using my card, but I'm not sure,. | compromised card |
Am I able to get a refund for a purchase? | request refund |
Can I apply for one of your cards if I live in the EU? | country support |
Why was I charged a random fee for a transfer I made? | transfer fee charged |
I just initiated a transfer but I'd like to cancel it. | cancel transfer |
Why hasn't my transfer from Europe gone through? | transfer timing |
The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account? | declined cash withdrawal |
Is there a way you can have money from a purchase I made refunded to my account. | request refund |
Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise. | declined transfer |
My card is expiring soon. | card about to expire |
My identity verification didn't work | unable to verify identity |
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