input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Shouldn't my new card be here by now? | card arrival |
I had to pay a pound more than I anticipated! | extra charge on statement |
Do you receive SWIFT transfers? | top up by bank transfer charge |
I'd like to open an account for my kids can I do that? | age limit |
This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate! | card payment wrong exchange rate |
Can I receive payment in another currency? | receiving money |
Can I have it by a certain date? | card delivery estimate |
I tried entering my passcode and it isn't working. Can you help? | passcode forgotten |
Does it cost much or take long to get a new card? Mine is about to expire. | card about to expire |
How long does it typically take a transfer to go through? I sent some money to a friend earlier today, and she really needs it. It still is a pending transfer, even though I sent it a few hours ago. | transfer not received by recipient |
Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined! | declined cash withdrawal |
I would like to receive my salary in a different currency. How does that work? | receiving money |
There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there. | extra charge on statement |
Report stolen card | lost or stolen card |
How do I report a cash withdrawal that wasn't me? | cash withdrawal not recognised |
how to exchange currencies | exchange via app |
Why am I unable to transfer money when I was able to before? | beneficiary not allowed |
I'm not happy, I want to close my account. | terminate account |
Can you tell me what this cash withdrawal is? | cash withdrawal not recognised |
I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy? | card payment fee charged |
What caused my cash withdrawal to be declined? | declined cash withdrawal |
i didnt put that money in my account | cash withdrawal not recognised |
what are the locations i can withdraw money | atm support |
my friend has not got the money I sent last week. | transfer not received by recipient |
I got some cash in the ATM but its still pending | pending cash withdrawal |
Do I have to manually top-up my account each time or will it do it on its own? | automatic top up |
What do I need to do to correct this failed transfer? | failed transfer |
Why hasn't the transfer shown up in my account yet? | transfer timing |
Are there any fees associated with receiving money? | top up by bank transfer charge |
Someone might be using my card that is not me. | compromised card |
I need to make my card PIN a different number | change pin |
If I ordered my new card last week, how much longer should I wait to receive it? | card arrival |
I can still see money in my account after making a payment | balance not updated after bank transfer |
Bank transfer to account did not show up, please help? | balance not updated after bank transfer |
Why did using an ATM cause me to be charged an additional fee? | cash withdrawal charge |
Do you limit my top-offs? | top up limits |
How much does top up fees cost? | top up by card charge |
What is the charge for topping up a card? | top up by card charge |
They is a payment I don't recognize on my statement. | card payment not recognised |
I deposited money but my balance hasn't been updated yet. | balance not updated after cheque or cash deposit |
Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money. | direct debit payment not recognised |
How can I create a disposable virtual card? | get disposable virtual card |
My card stopped working after multiple transactions. Why? | card not working |
I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet. It's been a day already! | balance not updated after cheque or cash deposit |
Why hasn't my transaction been completed? | transfer not received by recipient |
Why was a fee added to my bill when I used my card? | card payment fee charged |
I cannot get my virtual card to function. | virtual card not working |
My card has been lost! help! | lost or stolen card |
can I be charged for topping up by card | top up by card charge |
I am having a problem proving who I am | unable to verify identity |
My exchange rate was wrong for an Item I bought! | card payment wrong exchange rate |
Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided. | card payment fee charged |
Why can't I use my card? | card not working |
The cash I deposited using the ATM is still pending | pending cash withdrawal |
how long does it take to reflect in my balance a top up | pending top up |
Why is there a direct debit set up in my name? | direct debit payment not recognised |
where is my money from this morning | balance not updated after cheque or cash deposit |
Can you unblock my blocked pin? | pin blocked |
When will I see my cash, since I already deposited my check? | balance not updated after cheque or cash deposit |
Tell me if there is a limit to top-up. | top up limits |
What do you do with all the identity information you're collecting from me? | why verify identity |
How many times can I enter a wrong PIN before it is blocked? | pin blocked |
Can I set up to my account to automatically top up? | automatic top up |
After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right. | balance not updated after bank transfer |
I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her? | transfer not received by recipient |
What is the reason when I tried to pay contactless at the bus, it didnt work? | contactless not working |
You did not give me the correct exchange rate for an item that I bought. | card payment wrong exchange rate |
phone is gone, dont want others to access account information | lost or stolen phone |
I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet. | request refund |
is my pin the same as my passcode | get physical card |
I am having problems with my contactless. | contactless not working |
Physical cards are what I need more of | getting spare card |
Why am I being charged more on exchange with things I bought abroad? | card payment wrong exchange rate |
There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened. | cash withdrawal not recognised |
I got a card, how do I get it in the app? | card linking |
when will my transfer clear | pending transfer |
I think there's been an unauthorized cash withdrawal from my account. | cash withdrawal not recognised |
Why can't I transfer to another account? | beneficiary not allowed |
I did a cash deposit to my account but my balance is still the same. What happened? | balance not updated after cheque or cash deposit |
I would like to cancel my previous transaction | cancel transfer |
Is it possible for friends to top up my account? | topping up by card |
Why can't I see my top up? | topping up by card |
I found a transfer fee - is that correct? | transfer fee charged |
Why hasn't my money transfer shown up yet? | balance not updated after bank transfer |
When I add money to my international card do you charge a fee to do so? | top up by card charge |
I bought something while traveling, and the exchange rate was wrong. | card payment wrong exchange rate |
My top-up didn't go through | top up failed |
i need help, i lost my card | lost or stolen card |
I'm interested in learning more about disposable virtual cards. | get disposable virtual card |
Can you tell me how to get my card on the app? | card linking |
Why was I charged an extra fee from the ATM? | cash withdrawal charge |
What type of card can I get? | visa or mastercard |
Who should I talk to or go to resolve a duplicate charge on my statement? | transaction charged twice |
My bag got stolen with all my cards. Can you please cancel my card and send a new one? | lost or stolen card |
My card payment's cancelled | reverted card payment? |
Explain the extra ATM fees. | cash withdrawal charge |
I don't recognize some transactions. Is someone else using it? | compromised card |
why is there a fee for a payment on my card? | card payment fee charged |
I made a cash deposit going to my account but it is not there | balance not updated after cheque or cash deposit |
How can I get my money back for a payment i didnt make | direct debit payment not recognised |
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