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Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something? | failed transfer |
I was charged and shouldn't have been charged when using my card! | card payment fee charged |
How can I check on the delivery status of my card? | card arrival |
Where can I locate my card PIN? | get physical card |
Tell me why my card payment was declined. | declined card payment |
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong? | balance not updated after cheque or cash deposit |
If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it. Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to op... | unable to verify identity |
I received a fee I should not have. | card payment fee charged |
My funds are not transferring to my bank. Why is this not working? | beneficiary not allowed |
How do I change my address ? | edit personal details |
What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago? | balance not updated after cheque or cash deposit |
What's the maximum amount I can top up my card with please? | top up limits |
What are the sources for the funds in my account? | verify source of funds |
I see some transactions that I don't recognize. I think someone stole my details. | compromised card |
I noticed my exchange rate was incorrect when I got cash. | wrong exchange rate for cash withdrawal |
If I need to top up with cash where should I look? | top up by cash or cheque |
I think the payment from my card was revereted | reverted card payment? |
My purchases from this morning still have pending payments. | pending card payment |
Where can I find the exchange rate for my transfer? | exchange rate |
What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries. | cash withdrawal charge |
Please tell me how to edit my personal details. | edit personal details |
What if my top up doesn't go through? | pending top up |
How do I top up using my Apple Watch? | apple pay or google pay |
My card has been found. Is there any way for me to put it back into the app? | card linking |
What happens when my card expires? | card about to expire |
Will I be able to track the card that was sent to me? | card arrival |
Why is my card payment pending? | pending card payment |
The other bank confirmed a transfer I made, but this account is not reflecting it yet. | balance not updated after bank transfer |
How long will it take for my cash withdrawal to no longer show as pending? | pending cash withdrawal |
Can I change my PIN abroad? | change pin |
I need a physical card. What are the fees? | order physical card |
My card wont work at an ATM | declined cash withdrawal |
My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here? | top up reverted |
Exchange fee help? | exchange charge |
Is there a minimum age for having an account? | age limit |
I wasn't able to use my card today when I went out for lunch. Wondering why that is? | card not working |
When I topped up the app has seemed to reverted it. | top up reverted |
My card is needed soon | card delivery estimate |
Can I get a new pin number at any ATM using my card? | change pin |
Is there a reason my refund isn't showing on my statement? | Refund not showing up |
Will my new card work outside of the EU? | country support |
Will I be able to top up by cheque? | top up by cash or cheque |
There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound. | extra charge on statement |
I don't know my PIN, how can I find that out? | get physical card |
How do I add my new card to the app? | card linking |
How do I close my account? | terminate account |
I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here? | transfer not received by recipient |
How can I track my card's delivery? | card arrival |
Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place. | cancel transfer |
My Virtual card was rejected for a car rental. Why? | virtual card not working |
I think I was charged a different exchange rate than what was posted at the time. | wrong exchange rate for cash withdrawal |
I'm supposed to be getting a refund but it hasn't shown up, now what? | Refund not showing up |
Why hasn't my transfer gone through | failed transfer |
new customer and filling gas for the first time today, not working, | pending top up |
What steps do I take to unblock my PIN? | pin blocked |
Where do I find how to top off with a check? | top up by cash or cheque |
Why is it showing that my account has been charged a dollar that is showing as pending? | extra charge on statement |
Does it cost extra to exchange foreign currencies? | exchange charge |
I havn't received my PIN yet. | get physical card |
On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound. | extra charge on statement |
The transfer to my beneficiary has not gone through | beneficiary not allowed |
Can I edit my personal details? | edit personal details |
I lost my card n need a new one. | lost or stolen card |
A transaction is showing more than once. | transaction charged twice |
Can you do exchanges of EUR? | fiat currency support |
Why is it taking so long for a transfer to complete! | transfer not received by recipient |
I will not be able to verify my identity. | unable to verify identity |
My billing address changed and I need to update my information. | edit personal details |
I deposited a cheque but I don't see the funds in my account. | balance not updated after cheque or cash deposit |
My refund has not shown up in my account. Where is it? | Refund not showing up |
This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much. | wrong exchange rate for cash withdrawal |
I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made? | transfer not received by recipient |
Can I get a full list of instructions for identity checks? | verify my identity |
The app failed to verify me. | unable to verify identity |
I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away. | lost or stolen card |
If my card was lost or stolen can I re-link it? | card linking |
If I want to topup by card, how do I do it? | supported cards and currencies |
Can my salary be received and transferred to my current currency in my country? | receiving money |
Any chance of getting the card outside the UK? | country support |
I don't have my card in 1 week. Should I be worried? | card arrival |
Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added? | card payment fee charged |
Will I get charged fees when I add money with an international card? | top up by card charge |
How much more do you charge for currency exchange? | exchange charge |
Why won't my top up work | top up failed |
There are funds in my app that I did not receive. | cash withdrawal not recognised |
I need to close my account as soon as possible. | terminate account |
I am having trouble activating my card. | activate my card |
The ATM only gave me 10 pounds when I withdrew 30. What do I do? | wrong amount of cash received |
I need an ATM right now! | atm support |
How do I use a card to top up? | topping up by card |
Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct. | failed transfer |
How much is ok for me to top up with? | top up limits |
Will I get extra charges? | transfer fee charged |
I have a reverted top up I made and wanted to know why it didn't go through. | top up reverted |
Can I add a card that I just found (again) to the app? | card linking |
What businesses can I use this card with? | card acceptance |
Instructions for activating card | activate my card |
I needed to make a payment on my account, but I typed in the incorrect number. The app won't allow me to cancel this transaction. I need it cancelled ASAP!! | cancel transfer |
where can i see money source? | verify source of funds |
How much is it to buy another card? I was hoping to buy another one. | getting spare card |
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