input stringlengths 13 433 | label stringclasses 77
values |
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Payment did not process | beneficiary not allowed |
Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent. | request refund |
I believe my card has been compromised as there are funds showing that I did not receive. | cash withdrawal not recognised |
What is the limit on disposable cards? | disposable card limits |
What do I do to lock my phone after losing it so my account isn't accessed | lost or stolen phone |
Using your app, would I be able to exchange between USD and GBP? | exchange via app |
I'm confused as to why my transfer is still listed as pending on the website. | pending transfer |
I got charged twice with a duplicate card. How do I resolve this? | transaction charged twice |
I got declined when attempting a transfer | declined transfer |
How do I add money to my card? | topping up by card |
Somebody used my card without my knowledge! | compromised card |
What can I expect at card expiration? | card about to expire |
What on earth is up with the exchange rate! This should have been a much higher amount of cash | wrong exchange rate for cash withdrawal |
Do I need to order a new card before it expires? | card about to expire |
I'd like like to know where I can order a virtual card? | getting virtual card |
Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there. | cash withdrawal charge |
Why isn't the recipient seeing the transaction? I just sent the money. | transfer not received by recipient |
What's the limit to how much I can top up? | top up limits |
I'm having money transferred from Europe, how long will this take? | transfer timing |
How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked | balance not updated after bank transfer |
Show me the source of my money. | verify source of funds |
What do I do if the ATM swallowed my card? | card swallowed |
My top up may have been reverted | top up reverted |
I need to top up, can I use google pay? | apple pay or google pay |
Is it possible to hold money in different currencies? | fiat currency support |
what's my top-up verification code? | verify top up |
How do you determine your exchange rates? | exchange rate |
I tried transferring money to a beneficiary, however, I was unsuccessful. | beneficiary not allowed |
I believe that my card has been stolen! | lost or stolen card |
Will I be charged for receiving the money? | top up by bank transfer charge |
I put my check in the bank, but I haven't gotten my cash yet? | balance not updated after cheque or cash deposit |
I tried to top up but the app rejected it. | top up failed |
My statement has not shown my refund. | Refund not showing up |
Why did the cash deposit not show up in my account? | balance not updated after cheque or cash deposit |
I want to transfer money from another account into this one. | transfer into account |
What's the limit for disposable virtual cards? | disposable card limits |
My account shows a direct debit charge that I have never seen before | direct debit payment not recognised |
How do I change my PIN abroad? | change pin |
Am I able to change my PIN at certain cash machines? | change pin |
what is this charge on my card? | direct debit payment not recognised |
When will the cash that I put in the ATM be cleared from pending status? | pending cash withdrawal |
I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app? | lost or stolen phone |
I sent payment with EU transfer and they still haven't received it. How long does it take? | pending transfer |
I refuse to verify my identity. | why verify identity |
I just sent money but the person I sent it to doesn't see it. What happened? | transfer not received by recipient |
I need to know where do my funds come from | verify source of funds |
What are your supported countries? | country support |
What do I do after the ATM takes my card. | card swallowed |
Will I be charged any fees if I want to add money with an international card? | top up by card charge |
Where can I order a card when I am in China? | card about to expire |
How old do my kids need to be to use your service? | age limit |
I didn't get my card back from the ATM. | card swallowed |
Can cards be dispatched on a specific date? | card delivery estimate |
Can I get a disposable virtual card? | get disposable virtual card |
Can I have a friend send money directly to me? | receiving money |
What happens if I forget my PIN? | pin blocked |
My transfer failed to a beneficiary | beneficiary not allowed |
IS there anywhere that a card cannot be delivered? | order physical card |
For some reason, the money I added was returned. | top up reverted |
I'm waiting for a money transfer to show, still. | pending transfer |
I have been charged a fee that I didn't know about. Why have you charged me extra for card payments? | card payment fee charged |
About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer? | balance not updated after bank transfer |
How would my friend be able to send me money? | receiving money |
I am seeing and extra 1$ charged to my account and wanted to know about it. | extra charge on statement |
I purchased something abroad and the incorrect exchange rate was applied. | card payment wrong exchange rate |
When will my new card arrive? | card arrival |
How do I see my source of funds? | verify source of funds |
What are the restrictions on the virtual cards? | disposable card limits |
What reasons would a topup fail? | top up failed |
Can you tell me where to find my top-up verification code? | verify top up |
I do not recognise this card payment. | card payment not recognised |
Can I transfer money to my account with the app? | transfer into account |
Why is it saying I have a pending payment? | pending card payment |
Your service is bad. Close my account. | terminate account |
I was charged two times for the same thing. | transaction charged twice |
My card hasn't been working when I try to use it. | card not working |
How to a go about ordering a disposable virtual card? | get disposable virtual card |
How many times can I auto top-up? | automatic top up |
What is the process for getting an actual physical card? | order physical card |
How can I change my name in my profile? | edit personal details |
I have a missing refund | Refund not showing up |
I deposited a cheque and its been days and I still haven't received the cash!! | balance not updated after cheque or cash deposit |
How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it. | transfer not received by recipient |
Can I change from AUD to GBP? | exchange via app |
How can I receive my salary with a different currency? | receiving money |
I need to change my name, since i just got married | edit personal details |
daughter needs card, how do i add her | getting spare card |
Why do I see an extra €1 charge on my statement? | extra charge on statement |
How will I get my card? | card delivery estimate |
Will I be charged for receiving money? | top up by bank transfer charge |
Can I use this app to change money? | exchange via app |
What do I do if I do not recognise a cash withdrawal? | cash withdrawal not recognised |
Can we skip verifying? | why verify identity |
My transfer didn't work how come? | failed transfer |
I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly. | top up failed |
How do I make a currency exchange? | exchange via app |
When will my transfer move from pending to confirmed? | pending transfer |
Help! My card is stolen. | lost or stolen card |
Help me access the card I already got so I can information from it. | card linking |
I have a payment in my statement that is off | card payment not recognised |
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