input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
let me know how many disposable cards I can have? | disposable card limits |
I need help reapplying my top-up. It seems it isn't working. | top up failed |
How much do I have to pay if I want to transfer money? | transfer fee charged |
Where can money withdrawals be made? | atm support |
What do you demand for identity verification? | verify my identity |
Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything. | Refund not showing up |
I need to renew a card that's about to expire | card about to expire |
What I topped up was reverted by the app. | top up reverted |
Do you have a limit for someone's age? | age limit |
I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that? | cancel transfer |
There is a strange payment on my card. | card payment not recognised |
How come my card payment is still pending? | pending card payment |
Do I need to convert my currency from GBP before transferring? | receiving money |
Can you tell me how I go about activating a new card? | activate my card |
My top up was rejected. Why? | top up reverted |
think someone is using my card with permission | compromised card |
HOW LONG THE CARD VALIDITY | card not working |
Are you going to charge me to top up my card? | top up by card charge |
How do I find out my source of funds? | verify source of funds |
Let me know what the steps for the identity checks are | verify my identity |
How many top-ups am I allowed to do? | top up limits |
How do I exchange currencies using this app? | exchange via app |
I have been trying to exchange this for crypto but the app won't work could you please help me? | beneficiary not allowed |
I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me? | failed transfer |
My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to. | direct debit payment not recognised |
Can I get a card if I don't reside in the UK? | country support |
I have a duplicate charge | transaction charged twice |
Why is there a pending hold on one pound on my statement? | extra charge on statement |
Why was there a fee when I pulled cash? | cash withdrawal charge |
Is there such thing as top up by cheque? | top up by cash or cheque |
Can you tell me why my card payment was cancelled? | reverted card payment? |
Why hasn't my account updated to reflect my current balance? | balance not updated after bank transfer |
Why was my request for cash declined? | declined cash withdrawal |
Hi, I'm in progress of purchasing a flat and am trying to make to make a payment. An error is appearing, and I need assistance. | failed transfer |
I believe my card payment has reverted | reverted card payment? |
Help! I forgot my password. | passcode forgotten |
Can i use this card at any store? | card acceptance |
Is there a limit to how much I can top up? | top up limits |
Please help me. I am still waiting on a refund. | Refund not showing up |
My pin isn't here yet | get physical card |
I found my card again. Can I put it back into the app? | card linking |
Why have I been charged more than once for the same transaction? | transaction charged twice |
How long will it take to transfer something from China? | transfer timing |
How do I go about transferring money using my credit card? | topping up by card |
Why didn't I receive all the cash I requested? | wrong amount of cash received |
I checked the app and there is a payment that I don't recognize. | card payment not recognised |
What's the wait time for European transfers? | transfer timing |
Why was I charged an extra fee when using the card? | card payment fee charged |
I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this? | card payment fee charged |
There is a repeat charge for the same item | transaction charged twice |
I have an odd payment in my statement | card payment not recognised |
I need a refund. This is not what i wanted. | request refund |
I need to track the card sent to me. | card arrival |
I need multiple cards per day, and they all have to be disposable. | disposable card limits |
Can I use app to unblock my card? | pin blocked |
Where do I find the verification code for the card I'm topping up? | verify top up |
What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright. | balance not updated after bank transfer |
Is there any reason why my card didn't work when I tried to top up? | top up failed |
How do I order a new card? The current one is about to expire. | card about to expire |
Why on earth do you need so much personal id info from me? | why verify identity |
There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there. | extra charge on statement |
Can you tell me the status of my new card? | lost or stolen card |
I don't have my cell phone with me so I cannot access the system to complete the transaction. | lost or stolen phone |
A transfer was not allowed to an account. | beneficiary not allowed |
Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately. | cash withdrawal not recognised |
I don't see a code anywhere on my top-up card? Where can I find it? I need to verify! | verify top up |
Help! In the app there is a direct debit that I don't remember. | direct debit payment not recognised |
I did not receive my full withdrawal amount | wrong amount of cash received |
how can i transfer money from american express card | supported cards and currencies |
Transfers from the US how long will the wait be? | transfer timing |
Please explain the fee on a transfer I made. | transfer fee charged |
Can I top-up my google pay? | apple pay or google pay |
Can you please check my UK Account to make sure everything went alright? I made the transfer a couple of hours ago. | balance not updated after bank transfer |
I think someone may have cloned my card or something. My card isn't lost but I just saw a charge of $500 cash withdraw. Can you help me? | cash withdrawal not recognised |
How can I top up my card with another card? | supported cards and currencies |
I would like to get a Visa card | visa or mastercard |
Can I use American Express? | supported cards and currencies |
How do i cancel a charge? | cancel transfer |
Is there an age limit to get an account? | age limit |
What different currencies can I get? | exchange via app |
Money that I have transferred hasn't arrived yet | balance not updated after bank transfer |
How long is a delivery to the US? | card delivery estimate |
I am having problems with a top-up. | top up failed |
I have a new card and need to activate it | activate my card |
how do i add money from my amex card to top up | supported cards and currencies |
I have a cash withdrawal that I do not recognise. | cash withdrawal not recognised |
Am I able to have a card sent to China? | card about to expire |
from where are coming your exchange rates? | exchange rate |
How do I get my money back for a duplicated charge? | transaction charged twice |
I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me? | pending cash withdrawal |
What is the basis of your exchange rates? | exchange rate |
Do I have to pick a creditcard brand? | visa or mastercard |
How do i verify my card? | verify top up |
stolen phone, what should i do | lost or stolen phone |
What are your exchange rates calculated from? | exchange rate |
What am I being charged an extra pound when I haven't bought something worth that much? | extra charge on statement |
I got a message saying I made a withdrawal from the bank machine, but I did not. | cash withdrawal not recognised |
I would like to know what your exchange rates are. | exchange rate |
It's been a couple days how much longer do I have to wait for my transfer? | transfer timing |
I need to make a transfer but it keeps getting declined I need Help! | declined transfer |
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