input stringlengths 13 433 | label stringclasses 77
values |
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Mastercard is my preferred company. | visa or mastercard |
I can't find my phone; what can I do to prevent someone from accessing my account on it? | lost or stolen phone |
Why was there a fee for paying by card? | card payment fee charged |
Is there a way to track the delivery of my card? | card arrival |
When will my transfer finish pending? | pending transfer |
Do you offer auto top ups? | automatic top up |
card is being used by someone else | compromised card |
How low does the balance have to be before the system updates? | automatic top up |
How can I receive a virtual card? | getting virtual card |
How can I check to see where my funds come from? | verify source of funds |
Can I get a Visa instead of a MasterCard? | visa or mastercard |
Can I track the card that you sent me in the mail? | card arrival |
I got cash and was charged a fee that shouldn't be there! | cash withdrawal charge |
I no longer have my phone. | lost or stolen phone |
Is there a limit on the number of times I can use a disposable card? | disposable card limits |
The applied exchange rate is wrong for the cash I got abroad. | wrong exchange rate for cash withdrawal |
Can I get an update on my replacement card? | card arrival |
Why didn't I receive the correct exchange rate for an item that I purchased? | card payment wrong exchange rate |
You've incorrectly calculated the exchange rate for my cash withdrawal | wrong exchange rate for cash withdrawal |
Is there a limit on how many times I can use a disposable card? | disposable card limits |
What do I do if the ATM took my card? | card swallowed |
What should I do if I lost my phone? | lost or stolen phone |
What caused my top-up to be returned? | top up reverted |
What can I do about a direct debit transaction on my card that I didn't make? | direct debit payment not recognised |
How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since. | pending card payment |
Which countries are supported | country support |
Is there a limit on how much I can top up? | top up limits |
How come I can't seem to verify my id? | unable to verify identity |
Is something wrong with my account, my balance didn't change after I transferred some money | balance not updated after bank transfer |
The expiration date for my card is coming up, how do I get a new card? | card about to expire |
My refund is not showing. | Refund not showing up |
I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card. | card payment not recognised |
Do I get a real card? | order physical card |
I need to cancel a transfer | cancel transfer |
Hi, I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this. | transfer fee charged |
Is there a limit to the number of disposable cards per day? | disposable card limits |
I paid with card and I was charged a fee | card payment fee charged |
How many active cards can I have? | getting spare card |
I would like to cancel my previous purchase. | request refund |
The exchange rate that was applied for an international purchase was wrong. | card payment wrong exchange rate |
I found the card I thought I lost this morning. Can I reactivate this card? | card linking |
When will my transfer arrive from Europe? | transfer timing |
My refund isn't going fast enough. | Refund not showing up |
would I need to pay extra for exchanging currencies? | exchange charge |
My card payment doesn't work. | declined card payment |
Is a physical card also available | order physical card |
Please help. There is a payment in the app that isn't mine. | card payment not recognised |
I need my refund as soon as possible. What else do I have to do? | Refund not showing up |
My statement shows a strange direct debit. | direct debit payment not recognised |
Can I change my PIN at any cash machines? | change pin |
Does the PIN come under separate cover? | get physical card |
How do I make my top up complete? | pending top up |
Which flat currencies can I use from you? | fiat currency support |
Was there a problem with topping up? | top up failed |
I'm not recognizing the card payment. | card payment not recognised |
I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please? | request refund |
Where can I get my card PIN? | get physical card |
What currences are available for exchange? | exchange via app |
How old does my daughter have to be to open an account? | age limit |
Is there a transaction limit for a disposable card? | disposable card limits |
I can't find my card! Can you help? | lost or stolen card |
What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account. | top up reverted |
My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please? | direct debit payment not recognised |
Why am I being declined? | declined card payment |
Which countries do you support? | country support |
I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong? | declined transfer |
Can I have another card in addition to my first one? | getting spare card |
Can you tell me why I was declined from getting cash? | declined cash withdrawal |
My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system? | top up reverted |
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap. | card payment wrong exchange rate |
Are there a certain amount of transactions i can do with one disposable card? | disposable card limits |
Is there a way to view the history on where my funds came from? | verify source of funds |
I must make a transfer from China and it is urgent. How long before the transfer is complete? | transfer timing |
How long do transfers take to show up in my account? | balance not updated after bank transfer |
How can I change my Rowlock ? | change pin |
I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong? | wrong amount of cash received |
Why did my top-up not get approved this time? | top up reverted |
European bank card for top up will come with any extra fees? | top up by card charge |
How do I find my PIN? | get physical card |
I look but I see no virtual card. Why is that? | getting virtual card |
Can I change my address? | edit personal details |
I've got a repeated tranasaction on my card. | transaction charged twice |
I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message. What is the problem? | beneficiary not allowed |
Someone has stolen my phone, what should I do? | lost or stolen phone |
The top-up card is verified how? | verify top up |
Since I got married, I need to change my name. | edit personal details |
Are there downsides to using a disposable virtual cards? | disposable card limits |
what are weekend rates for getting cash | wrong exchange rate for cash withdrawal |
How come I have pending transfers? | pending transfer |
Contactless payments need to be enabled for my card. | contactless not working |
I reside in the US, but I want a card. | country support |
I tried to make a top-up and it was canceled, why is that? | top up reverted |
How can I find a way to transfer money without it being rejected? | declined transfer |
Is there such thing as an auto top-up option? | automatic top up |
my check or cash deposit has not shown up | balance not updated after cheque or cash deposit |
Do I get to have one of those virtual cards I've heard about? | getting virtual card |
I wanted to withdraw $100 from the ATM but I only got $20 | wrong amount of cash received |
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed? | pending transfer |
I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens. | cancel transfer |
The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue? | balance not updated after cheque or cash deposit |
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