input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
my virtual card has not came yet! | getting virtual card |
I've got to have one of those virtual cards. | getting virtual card |
I would like to get some extra cards? | getting spare card |
Which currencies are allowed? | fiat currency support |
Why are my transfers getting declined? I havent had a problem in the past. | declined transfer |
what is the correct exchange rate for getting cash | wrong exchange rate for cash withdrawal |
How can I update my details since I moved? | edit personal details |
I was trying to use contactless earlier, but it didn't work. | contactless not working |
Can you tell me why my transfer declined? | declined transfer |
Is there a fee for sending additional cards? | getting spare card |
I cannot view the refunded amount in my account. | Refund not showing up |
Why did my top up get pulled back out? | top up reverted |
I was supposed to get a refund but it is not showing up on my card | Refund not showing up |
There is an unexplained $1 charge on my statement, can you please explain this to me? | extra charge on statement |
For adding money, which currencies do you accept? | supported cards and currencies |
How can I fund another account with my American Express? | supported cards and currencies |
how can i add money to my account if you don't accept cash | top up by cash or cheque |
Where do I go to update details? | edit personal details |
is it free to add money to my card | top up by card charge |
I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take? | balance not updated after bank transfer |
What can I do if my card details where stolen from my car? I think they used my card to buy gas. | compromised card |
My latest transfer seems to be missing. | balance not updated after bank transfer |
how to track the card you sent | card arrival |
Will I be charged for a cash withdrawal? | cash withdrawal charge |
Someone else accessed my account and made a payment. | card payment not recognised |
Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous. | pending top up |
i do not know what this charge is for | direct debit payment not recognised |
Will it be possible to change from USD to GBP with this App? | exchange via app |
It appears I have a fee in my statement. | extra charge on statement |
I can't find the card PIN. | get physical card |
Do you offer account services for children and teens? | age limit |
My app says that I'm not verified. | unable to verify identity |
I haven't received my card. | card arrival |
How do I top up by card? | topping up by card |
I didn't do a payment and I have it now. | card payment not recognised |
Why am I missing my refund | Refund not showing up |
Do you ship your cards anywhere? | order physical card |
I've been waiting for a refund where is it? | Refund not showing up |
When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount. | wrong amount of cash received |
Do I need to go to a physical bank to change my PIN? | change pin |
I am still waiting on my card? | card arrival |
What is this direct debit in my statement? | direct debit payment not recognised |
I put some cash into my account but it's not displaying that on my balance. | balance not updated after cheque or cash deposit |
There is a direct debit set up that was not authorized by me. | direct debit payment not recognised |
How do I link a new card to an existing one? | card linking |
Are there directions to get a new passcode if I forgot mine? | passcode forgotten |
I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so. | pending transfer |
I think I may have been charged $1 extra on my app. Could you provide some insight as to why this may have happened? | extra charge on statement |
Is there a way to see my money's source? | verify source of funds |
I want to cancel the transaction I made earlier | cancel transfer |
I cannot find my phone, what should I do? | lost or stolen phone |
Why can't my beneficiary get access? | beneficiary not allowed |
I'm wanting to get a Visa card today. | visa or mastercard |
my phone was lost | lost or stolen phone |
What is your age limit? | age limit |
Can I choose whether I receive a Visa or a Mastercard card? | visa or mastercard |
I have questions about how to transfer money to my account. | transfer into account |
Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account? | transaction charged twice |
How do I dispute a direct debit transaction? | direct debit payment not recognised |
How can I top up with Apple Pay? | apple pay or google pay |
I tried to buy something and it was declined and my transfers keep getting declined, Why? | declined transfer |
Please explain to me the process of getting a virtual card. | getting virtual card |
The amount of cash i have received is not correct. | wrong amount of cash received |
Why is verification for my identity needed? | why verify identity |
Can someone please tell me how much I can top-up? | top up limits |
What is the minimum age required to open an account with your service? | age limit |
How do I replace my card before it expires? | card about to expire |
No transactions are being accepted, what's wrong with my card? | card not working |
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again? | contactless not working |
I need to change my address | edit personal details |
The ATM won't give me my card back. I need it back now! | card swallowed |
I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this? | wrong exchange rate for cash withdrawal |
The amount of cash I selected to withdraw is different than what I received. | wrong amount of cash received |
I lost my phone. What do I do to block someone else from using my account? | lost or stolen phone |
How can I tell what foreign exchange rate I will get? | exchange rate |
There's an unauthorized cash withdraw | cash withdrawal not recognised |
The app reverted after I topped-up | top up reverted |
Why would my payment still show as pending? | pending card payment |
There is a transfer not showing on my account. | balance not updated after bank transfer |
How can I move money from an account at another bank to this one? | transfer into account |
Can you tell me why I was charged extra when I withdrew money? | cash withdrawal charge |
I need another card for a member of my family. Is this possible? How soon can I get one? | getting spare card |
Is there a fee for physical cards? | order physical card |
I want to start using my card, how do I activate it? | activate my card |
I made a purchase but the exchange rate is wrong? | card payment wrong exchange rate |
I want to change my PIN - do I need to be in a bank? | change pin |
There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this? | pending cash withdrawal |
I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque. | balance not updated after cheque or cash deposit |
What is the number of transactions for one disposable card? | disposable card limits |
There is a charge for 1£ on my statement. I do not think that I bought anything that costed 1£. What is going on? | extra charge on statement |
Would I have to pay anything if I need an additional card? | getting spare card |
What is happening? I have tried to transfer money 5x already. Is the system down? This shouldnt be happening as this is a basic transfer. | failed transfer |
Why is my exchange rate wrong? | card payment wrong exchange rate |
Show me the amount of transactions I can do with a disposable card. | disposable card limits |
I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked. | pending card payment |
How can I verify my identity? | verify my identity |
Help me please, I need to top up cash. | top up by cash or cheque |
I just did a money transaction but its not showing they received it | transfer not received by recipient |
How do I unblock my card? | pin blocked |
What has to be done to verify my identity? | verify my identity |
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