input stringlengths 13 433 | label stringclasses 77 values |
|---|---|
I need to actuate my card. | activate my card |
There has been an unusual withdrawal from my account, can you help? | cash withdrawal not recognised |
Can I pay with my card anywhere? | card acceptance |
I would like to get an item refunded | request refund |
I did a bank transfer to top up, but the money is not available. | top up failed |
Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire. | card about to expire |
I can't see all the refunds in my statement | Refund not showing up |
Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this? | pending cash withdrawal |
I am still waiting for a money transfer to process. | pending transfer |
I think the top up failed | top up failed |
It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct. | transaction charged twice |
Is there a fee to make a transfer? | top up by bank transfer charge |
I can't get the top-up to work! What's going on here. | top up failed |
How do I activate my new card | activate my card |
What fees are charged for a physical card? | order physical card |
Why has my top-up been returned to my account? | top up reverted |
How does the exchange rate work? | exchange rate |
I am adding money, what currencies do you accept to do this? | supported cards and currencies |
How can my friends top up my account? | topping up by card |
I need a card reactivation, I had reported my card lost but I ran across it in my jacket. | card linking |
If I live outside of the UK am I still eligible for a card? | country support |
Why is my cash deposit not in my account? | balance not updated after cheque or cash deposit |
Tell me why there is an extra charge when I used an ATM? | cash withdrawal charge |
Do I need to go to a physical bank to change my PIN? | change pin |
Does this app exchange currencies? | exchange via app |
I want to inactivate my account. | terminate account |
In which countries can I get a card? | country support |
I am unable to transfer money. I believe it is not working because it states it was declined. | declined transfer |
Why are you keeping my money from me by declining my card? What is going on? | top up failed |
How many years old do I have to be? | age limit |
Can I reset my PIN? | change pin |
How can I exchange USD and GBP in the app? | exchange via app |
I want to know your exchange rates. | exchange rate |
There was a limited amount of money available at the time of my transaction. | wrong amount of cash received |
atm ate my card | card swallowed |
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined? | transaction charged twice |
How long will my most recent transfer take to go through? The recipient needs the money urgently. | transfer not received by recipient |
How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay. | balance not updated after cheque or cash deposit |
How can I activate my new card? I didn't recieve any information with it about how to do so. | activate my card |
I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra. | card payment wrong exchange rate |
Why is my transfer pending when I already made it? | pending transfer |
Can I get some help to get me card activated? | activate my card |
My new card has arrived, what's the activation procedure? | activate my card |
Help me verify the card used on a top-up. | verify top up |
Can you explain to me why a cash withdrawal shows up as pending? | pending cash withdrawal |
How long will my transaction take? | transfer not received by recipient |
Money was taken out without my consent, | cash withdrawal not recognised |
Is it possible to get both Mastercard and Visa card from you? | visa or mastercard |
What am I going to need in order to activate my card? | activate my card |
The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue? | failed transfer |
Why did I get charged a fee for my card payment? | card payment fee charged |
I bought something online and it says there was a fee to transfer money. Isn't that free? | transfer fee charged |
Please tell me which fiat currencies you support. | fiat currency support |
For the identity check, what kind of documents do I need to have? | verify my identity |
When will my card be delivered? | card delivery estimate |
I attempted to get money in cash but it was refused! | declined cash withdrawal |
I can't find my PIN anywhere. | get physical card |
If I exchange currencies frequently, is there a discount? | exchange charge |
Why isn't my deposit showing up? | balance not updated after cheque or cash deposit |
Why have I not received a virtual card yet? | getting virtual card |
Someone besides me might be using my card. | compromised card |
Do I need to select a preference to receive my salary payments in GBP and, if so, where? | receiving money |
I think my top-up has failed. | top up failed |
What reasons could cause my top up to be reverted | top up reverted |
Can I have a tangible form of my virtual card. | order physical card |
There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me? | card payment not recognised |
Is the 1 pound charge going to be reimbursed on my card? | extra charge on statement |
Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money. | cash withdrawal not recognised |
Why did I get a different card then requested? | visa or mastercard |
There is a payment in my app that I did not make. I have not used that card all day Please reimburse my money. | direct debit payment not recognised |
Show me how to link the new card, | card linking |
is it ok if i use both visa and mastercard | visa or mastercard |
What is the delivery time for US? | card delivery estimate |
How long will a transfer take from Europe? | transfer timing |
Can you lookup my password? | passcode forgotten |
I tried using my ATM card at your Notting Hill location today. It did not work. Am I doing something wrong? | declined cash withdrawal |
I'm looking at my statement, and my refund is not on there. | Refund not showing up |
My card needs to be topped up. | topping up by card |
Can I have a Visa card? | visa or mastercard |
I don't understanfd how to top up | topping up by card |
What currencies do you accept to add money? | supported cards and currencies |
I withdrew cash but it still shows as pending? | pending cash withdrawal |
lost my card in atm | card swallowed |
Where is my top-up generated from? | verify source of funds |
My transfer isn't in | transfer not received by recipient |
Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue. | declined transfer |
I tried to top up my account and it didn't work | top up failed |
My card payment didn't work | declined card payment |
What do you require for identity verification? | verify my identity |
My transfer to a beneficiary was rejected. | beneficiary not allowed |
Do I need to pay extra for exchanging currencies? | exchange charge |
How is this transfer supposed to work? It's not working for me. | failed transfer |
Does my account have the option to hold multiple currencies? | fiat currency support |
Is my card broken? I can't get cash out of the ATM | declined cash withdrawal |
How much does it cost for a physical card? | order physical card |
Where do your cards get delivered to? | order physical card |
The exchange rate was not correct for the item I bought. | card payment wrong exchange rate |
I took out money and there is a fee. Why? | cash withdrawal charge |
I want to use a cheque to pay. | top up by cash or cheque |
Can this card be used at all ATMs? | atm support |
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