input stringlengths 13 433 | label stringclasses 77
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I live in the EU. Can I order one of your cards? | country support |
Can I have a duplicate second card? | getting spare card |
How old do you have to be to open an account? | age limit |
How do I make my PIN work again? | pin blocked |
Which one are you? Visa or Mastercard? | visa or mastercard |
Change of location, need to change details | edit personal details |
My card payment did not go through. | declined card payment |
Do I need to verify my top-up card? | verify top up |
It's been more than a week since I had a return charged to my card, why hasn't it showed up? | Refund not showing up |
How do I get my cash withdrawal to show? | pending cash withdrawal |
I want to close my account due to poor customer service. | terminate account |
My card did not work at store. | declined card payment |
I am seeing a direct debit I wasn't aware of. | direct debit payment not recognised |
If I can't choose my card type will I be able to use it everywhere? | visa or mastercard |
I usually don't get charged for transfers, why was I this month? | transfer fee charged |
Why couldn't I transfer to a beneficiairy? | beneficiary not allowed |
I'm waiting for my transaction to complete. | transfer not received by recipient |
I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on? | top up failed |
I do I top up from my Apple Watch? | apple pay or google pay |
Could you explain why my card payment did not work? | declined card payment |
How much do I need to pay for a transfer? | top up by bank transfer charge |
Please help me regarding a direct debit in the app that I don't recognize. | direct debit payment not recognised |
I don't see my card anywhere in the app. | card linking |
Is it possible for me to set up separate accounts for my kids? | age limit |
I need to change my phone number. | edit personal details |
How do I top up by cheque? | top up by cash or cheque |
How long do bank transfers usually take? | balance not updated after bank transfer |
I cannot activate my card. | activate my card |
Why do you need to know so much about me for my account? | why verify identity |
Why am I having trouble withdrawing cash? | declined cash withdrawal |
How can I find an ATM that accepts this card? | atm support |
Does my top up and apple pay work together? | apple pay or google pay |
There is a transaction showing in my app that I did not make as I have not used that card all day. Please reimburse this amount to my account. | direct debit payment not recognised |
the exchange rate I got for cash was wrong | wrong exchange rate for cash withdrawal |
Hi, One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me. | pending card payment |
What are the currencies and cards that are supported with my account? | supported cards and currencies |
Can I cancel a transaction? | cancel transfer |
What are the rules for a top-up? | top up limits |
How long does it take to receive my card? | card delivery estimate |
Why am I being charge a fee when using an ATM? | cash withdrawal charge |
I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through. | cancel transfer |
Is there an age limit to when my child can use these services? | age limit |
Do you accept US credit cards? | supported cards and currencies |
Why is there a payment I didn't do? | card payment not recognised |
Is it possible to get both Visa and Mastercard from you? | visa or mastercard |
I think that there is a payment on my card that I did not authorize. I don't recognize the name attached to the transaction. | card payment not recognised |
Will I need a new card or can I put my old card back into the app? | card linking |
Tell me about the card PIN? | get physical card |
I can't see the transfer that I put in. | balance not updated after bank transfer |
I purchased something while traveling, and the exchange rate applied was wrong. | card payment wrong exchange rate |
I want to get my hands on one of those virtual cards! | getting virtual card |
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me? | transfer not received by recipient |
What's going on with my card? I've tried multiple times and it never goes through. | card not working |
Is there a transaction limit on a disposable card? | disposable card limits |
The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it? | card payment wrong exchange rate |
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees. | card payment fee charged |
I need to close my account. Your company is terrible! | terminate account |
Why do I have a strange payment on my statement? | card payment not recognised |
Help. My card is broken. | card not working |
can i top up with check? | top up by cash or cheque |
tell me how I can order my card. | order physical card |
My contactless is non-functional. | contactless not working |
Why are all my card payments being declined? | declined card payment |
I can't figure out how to unblock my pin number. Can you help me? | pin blocked |
I tired to get cash in the ATM but it was cancelled | declined cash withdrawal |
I am having trouble finding the top-up card verification code. | verify top up |
I had transferred some money but the balance hasn't changed. | balance not updated after bank transfer |
Is there an issue with my card payment as it has not gone through. | declined card payment |
In my app, a direct debit payment that I didn't do shows up. | direct debit payment not recognised |
My cash received does not match what has been requested | wrong amount of cash received |
Someone is making transactions on my account, I think they took my card information. | compromised card |
i dont recognize a charge on my card | card payment not recognised |
How would I be able to make changes to my personal details? | edit personal details |
i received my American Express in Apple pay, why is top up not working? | apple pay or google pay |
What are the reasons for my beneficiary not being allowed? | beneficiary not allowed |
Everytime I try to prove my identity it won't let me. | unable to verify identity |
I got a new card, how do I link it? | card linking |
Top up is not working even though I have my AMEX in apple pay. | apple pay or google pay |
I think there is a mistake. I am being charged twice. | transaction charged twice |
It's been two weeks and I haven't gotten my card, what do I do? | card arrival |
Is this card available to United States Residents? | country support |
can i use my mastercard to add money to my account | supported cards and currencies |
Why has my payment been reversed? | reverted card payment? |
I need my card as quick as possible | card delivery estimate |
will you be able to activate my card | activate my card |
I've completely forgot the code to get into the app. | passcode forgotten |
Can you unblock my pin because I put the wrong one too many times. | pin blocked |
I tried transferring to an account but it won't let me. | beneficiary not allowed |
What does a 'pending payment' mean? | pending card payment |
Where did my extra fee for the transfer come from? | transfer fee charged |
How do I change the PIN? | change pin |
There is a direct debit transaction that I did not authorize | direct debit payment not recognised |
my phone was taken yesterday, what should I do about my account? | lost or stolen phone |
What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed. | pending card payment |
Looks like my top-up has been cancelled | top up failed |
In my statement, I got a €1 extra fee. | extra charge on statement |
What should I do if my passcode won't work? | passcode forgotten |
Where in the European Union can I get a card? | country support |
Can you tell me why I was charged $1 for a transaction? | extra charge on statement |
I don't think I made this transaction on my statement | card payment not recognised |
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