input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Please tell me if I'm going to be charged for sending out more cards? | getting spare card |
Are there topping up fees if I have to transfer? | top up by bank transfer charge |
I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through. | cancel transfer |
Is there a way to use this app with a disposable virtual card? | get disposable virtual card |
Help my find the verification code on a top-up. | verify top up |
My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on? | top up failed |
How can I change the currency I'm exchanging from AUD to GBP? | exchange via app |
how can i add money from my amex card | supported cards and currencies |
Why does my identity need to be verified? | why verify identity |
Can I return an item? | request refund |
How can I get another card? | getting spare card |
I forgot my code | passcode forgotten |
Are your cards available in the EU? | country support |
I tried to make a transfer but it failed. will you tell me why? | failed transfer |
Do you accept cheques for top-up? | top up by cash or cheque |
Why am i being double charged for something? | transaction charged twice |
Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive. | balance not updated after bank transfer |
My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money? | pending transfer |
What is the maximum for auto top-up? | automatic top up |
I need to exchange my GBP to AUD, how would I do this? | exchange via app |
I would like to exchange currencies, how do I go upon it? | exchange via app |
How can I change my PIN? Help. | change pin |
I've just been married and need to update my name | edit personal details |
Tell me how to setup a new PIN. | change pin |
Why is the cash transaction still showing as not completed? | pending cash withdrawal |
Can I transfer money to my card via bank-transfer? | transfer into account |
When I withdrew money from my account the other day, I noticed that there was a fee. I didn't think that there were any fees for withdrawals...? How much will I be charged? | cash withdrawal charge |
What are the reasons for a declined transfer? | declined transfer |
I was charged twice for the same purchase! | transaction charged twice |
Can you tell me how to change my PIN? | change pin |
Why was my transfer charged a fee? | transfer fee charged |
How can I the person see my money transaction? | transfer not received by recipient |
How can I periodically check the delivery of the card you sent? | card arrival |
Has my top-up gone through? | top up reverted |
Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet. | balance not updated after bank transfer |
How long does it take to recieve my new card? | card arrival |
Do you have an option for auto top up? | automatic top up |
How can I transfer money using my credit card? | topping up by card |
Will I be charged a fee for a SEPA transfer? | top up by bank transfer charge |
Given a choice, I'd rather have Mastercard. | visa or mastercard |
There is payment showing that I didn't do. | card payment not recognised |
I have money in a foreign account that I want to send to this account. | transfer into account |
Do I have to pay for a physical card? | order physical card |
Why do I need to verify my account? | why verify identity |
Where do I have access to a virtual card? | getting virtual card |
Can I order a card please? | order physical card |
Why did the bank reject my transfer? | failed transfer |
Tell me why my transfer is declined. | declined transfer |
Please list the countries you support. | country support |
Is this card accepted by ATMs? | atm support |
I don't have a way to prove my identity. | unable to verify identity |
cancel my account | terminate account |
Someone else charged my card! | direct debit payment not recognised |
There's a payment with my card that I definitely didn't create. I don't know anyone by that name. | card payment not recognised |
What are the limitations on the disposable cards? | disposable card limits |
I was charged extra when I made a cash withdraw, why? | cash withdrawal charge |
Show me how to activate my card | activate my card |
i noticed that the funds were returned to my bank account. What happened? | top up reverted |
Why do I have duplicate transactions for one purchase? | transaction charged twice |
How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet. | pending transfer |
Change my pin? | change pin |
Now that I have my card, how do I connect it to the app? | card linking |
What fiat currencies can I use for holding and exchanging? | fiat currency support |
I'm wondering how long it takes for my money to get to me after a bank transfer. | balance not updated after bank transfer |
Is American Express supported for adding money into my account? | supported cards and currencies |
I bought something this morning and the payment is still pending | pending card payment |
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me? | failed transfer |
What factors determine your exchange rate? | exchange rate |
Can you close my account please? | terminate account |
Why was I charged an extra fee when paying with card? | card payment fee charged |
I did a transaction to a wrong account! | cancel transfer |
My statement shows an extra fee - what is it? | extra charge on statement |
Where can I go to get my PIN unblocked? | pin blocked |
I did a money transaction and the recipient doesn't see it | transfer not received by recipient |
There is a direct debit set up that I didn't create. | direct debit payment not recognised |
I do not have the information to verify my identify. | unable to verify identity |
I'm not verifying my identity. | why verify identity |
Do you have a list of the cards and currencies supported? | supported cards and currencies |
Are there any limits to using disposable virtual cards? | disposable card limits |
My top up isnt working | top up failed |
I haven't received my card yet, how long does it normally take? | card delivery estimate |
Why did my payment not go through why did it cancel? | reverted card payment? |
When I was traveling abroad, the exchange rate was applied wrong. | card payment wrong exchange rate |
how much will I be charged for making a transfer? | top up by bank transfer charge |
I tried to get funds in hard cash but it was rejected! | declined cash withdrawal |
Why am I unable to withdraw money even though in the past I've done it just fine? | declined cash withdrawal |
My card is showing the same transaction over and over again. | transaction charged twice |
I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem? | declined transfer |
Can I get another card? | getting spare card |
Cash I did not get showed up in my account | cash withdrawal not recognised |
I got an cancellation error when I was topping up. | top up reverted |
can i create my own pin right away | get physical card |
I cant get money out of the ATM with my card. I just put my card in the ATM but it will not allow me to take any money out. What do I need to do to fix this? | declined cash withdrawal |
I don't remember my passcode? | passcode forgotten |
Why has my payment not transferred? | failed transfer |
I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through. | cancel transfer |
Please explain your exchange rate policy. | exchange rate |
I am having some difficulty verifying my id. | unable to verify identity |
There is an extra $1 charge on my statement, why is that? | extra charge on statement |
How do I get a disposable virtual card as well? | get disposable virtual card |
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