input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I need to delete my account. | terminate account |
How long is delivery to the US? | card delivery estimate |
I need to activate my card, how is that done? | activate my card |
My address is incorrect on my file. | edit personal details |
What kind of businesses will take my card? | card acceptance |
What does pending payment mean? | pending card payment |
I lost the code and can not get into the app. Help! | passcode forgotten |
Hi, My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status. | balance not updated after cheque or cash deposit |
I'm not sure how disposable virtual cards work. Please help. | get disposable virtual card |
How come I didn't get a virtual card yet? | getting virtual card |
I would like for someone to tell me which fiat currencies that your company supports. | fiat currency support |
There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here? | reverted card payment? |
How do I find the refund on my statement? | Refund not showing up |
Can I order a disposable virtual card? | get disposable virtual card |
Are there any charges for top ups? | top up by card charge |
I am having trouble to verify my identity | unable to verify identity |
Where can I find a list of descriptions the disposable cards have? | disposable card limits |
How long will it take to urgently transfer something to China? | transfer timing |
I believe my top up did not work. | top up failed |
Why was there a fee on my cash withdrawal? | cash withdrawal charge |
I must verify the source of my funds | verify source of funds |
Where do i verify a top-up card? | verify top up |
I have lost my phone. | lost or stolen phone |
I got an unexpected charge on my transfers. How can I correct this? | transfer fee charged |
How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How? | request refund |
how long should i expect to wait when i add money | pending top up |
How do I order my card? | order physical card |
Is there an alternative to a physical card? | getting virtual card |
I couldn't make a transfer | failed transfer |
I would like to know if you use Visa or Mastercard. | visa or mastercard |
I tried using my card at multiple vendors and now it's not working. | card not working |
What is the highest amount I can top-up? | top up limits |
I've been waiting ages and my PIN hasn't gotten here. | get physical card |
I want to open an account for my child. | age limit |
I didn't get all the money I asked for | wrong amount of cash received |
Why did my top-up fail? | top up failed |
I'd like to provide my daughter with a card - could I get an additional card from my account to give her? | getting spare card |
How can I go about ordering a virtual card? | getting virtual card |
Do you support countries other than mine? | country support |
How long does it take to make an urgent transfer from China? | transfer timing |
How can I prove I am me? | verify my identity |
I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why? | declined cash withdrawal |
I'm trying to move money from my account to elsewhere, but it's giving me an error message. | declined transfer |
Where is a ATM that accepts Mastercard? | atm support |
What should I do if I see a withdrawal is pending? | pending cash withdrawal |
if i found a lost card can i put it back in app | card linking |
My card never arrived. | card arrival |
I have a card payment I didn't make | card payment not recognised |
How is the exchange rate doing? | exchange rate |
What could possibly be the cause of my failed transfer? | failed transfer |
I did not get the right amount of cash from the ATM. | wrong amount of cash received |
I need my card activated. | activate my card |
what is the fee for a transfer into my account | top up by bank transfer charge |
Does the exchange rate change each day for purchases? There is a different rate on my purchase. | card payment wrong exchange rate |
I need to know why a money transfer is available. | pending transfer |
My account shows up as pending after I received cash from the ATM earlier. How can this be still pending? I've got the cash already. | pending cash withdrawal |
Is the exchange rate the same on weekends as the weekdays? | exchange rate |
Is there a fee to top up a US card using a debit or credit card? | top up by card charge |
Please assist me with activation. | activate my card |
Why doesn't the person I sent money to see that transfer yet? | transfer not received by recipient |
There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card. | card payment not recognised |
My payment has not been accepted. | reverted card payment? |
What is the process for activating a new card. | activate my card |
Does it cost extra to send out more than one card? | getting spare card |
I can't use my card for anything | card not working |
My payment was declined | declined card payment |
How to unblock my PIN? | pin blocked |
I want a refund | request refund |
Where can I edit personal details? | edit personal details |
I am here to change my adress. | edit personal details |
What are the auto-top up policies? | automatic top up |
Is there any type of fee for currency exchange? | exchange charge |
Am I able to open an account for my children? | age limit |
I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong? | card not working |
I have a transfer from the US, How long is the wait? | transfer timing |
I deposited some cash but it hasn't shown up in my account yet, what's going on? | balance not updated after cheque or cash deposit |
I would like to know more about what a disposable virtual card is? | get disposable virtual card |
Can third party fees affect a transfer? | top up by bank transfer charge |
I left my phone at the hotel I was staying at so I can't use the app! | lost or stolen phone |
I see a reverted payment on my account. Why has this happened? | reverted card payment? |
I did not make a cash withdrawal that is on my statement | cash withdrawal not recognised |
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance. | request refund |
Why do I need to verify a top-up? | verify top up |
A refund for a recent return has not arrived on my card. | Refund not showing up |
How do I change my name after marriage | edit personal details |
How do I change my pin while traveling? | change pin |
Your foreign exchange rate is wrong. | card payment wrong exchange rate |
How is my money transferred to the account | transfer into account |
Looking at my statement I see that I was double charged for a payment I made. | transaction charged twice |
Why does it still charge me even though I was unable to withdraw money from the ATM? | pending cash withdrawal |
So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me? | pending cash withdrawal |
Is there a way to verify a card top-up? | verify top up |
Am I able to do top-ups with Google Pay? | apple pay or google pay |
How long should I wait for the card to arrive? | card delivery estimate |
In what places can I use my card? | card acceptance |
My card must have used my card as there are some transactions that I haven't done myself.. | compromised card |
How to receive transfers from my employer when I get paid in GBP? | receiving money |
What are the guidelines for the disposable cards? | disposable card limits |
Please help me get a Visa card. | visa or mastercard |
i need to trace a deposit | verify source of funds |
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