input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I want to know the source of my funds. | verify source of funds |
I use GBP for my salary deposits. Must I set this up somewhere? | receiving money |
I got $20 when I should've gotten $100 | wrong amount of cash received |
I need my card to be delivered fast | card delivery estimate |
My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point? | pending card payment |
I am not supposed to be charged a cash withdrawal fee, but I was. | cash withdrawal charge |
is there a way to fix my top up | top up failed |
I believe my top up is still pending | pending top up |
I need to make a purchase online, where is my virtual card? | getting virtual card |
My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on? | top up reverted |
I am trying to complete a transfer but I keep getting an error message. | beneficiary not allowed |
Can I get my money back on an item? | request refund |
My card was refused | declined card payment |
I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges! | wrong exchange rate for cash withdrawal |
Can you check if my money has reached my account since it is not showing up yet? | balance not updated after bank transfer |
I don't know what pending transaction means. | pending card payment |
Unusual direct deposit | direct debit payment not recognised |
Do I pay a fee for SEPA transfers? | top up by bank transfer charge |
How can you assist me on topping up on bank transfers to my account? | transfer into account |
I locked myself out of my account, how do I unblock my PIN? | pin blocked |
Do you supply both Visa and Mastercard? | visa or mastercard |
Can I use my card anywhere? | card acceptance |
There is a payment that has not processed. | pending card payment |
I have an outgoing transfer | pending transfer |
I tried to withdraw $100 but only got $20. What happened? | wrong amount of cash received |
Why won't cash come out of the ATM? | declined cash withdrawal |
Why isn't my balance reflecting a transfer I did? | balance not updated after bank transfer |
How do I transfer funds directly from my credit card? | topping up by card |
I see a direct debit that isn't mine? How can I get my money back? | direct debit payment not recognised |
Where can I get your exchange rates from? | exchange rate |
When I'm traveling is it possible to add money automatically at certain time points? | automatic top up |
I see a $1 charge in a transaction. | extra charge on statement |
My card payment had the wrong exchange rate | card payment wrong exchange rate |
What are the steps for the identity checks? | verify my identity |
Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming. | request refund |
The payment on my card shows as pending. | pending card payment |
I need a new card and I live in the United States. | country support |
The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why | failed transfer |
How do I start auto top up? | automatic top up |
My card is about to expire. Where do I get a new one. | card about to expire |
Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket. | card linking |
My identity is unable to be verified. | unable to verify identity |
Hi! What documents can I use to verify my identity? | verify my identity |
How do I get this damn virtual card to work? | virtual card not working |
What are then rules on beneficiaries? | beneficiary not allowed |
Apple watch top up help, please? | apple pay or google pay |
In the app, how can I make it show the new card that arrived? | card linking |
I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived. I definitely sent it to the right place, can you confirm where the money is? | transfer not received by recipient |
I can't find out how to top-up my account using cash. | top up by cash or cheque |
How do I go about unlocking a pin? | pin blocked |
How do I request the PIN? | get physical card |
I want to transfer a sum of money from another bank account I have into this one | transfer into account |
Why did you charge me a fee when I made a transfer? | transfer fee charged |
I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like something is wrong,I don't want to be charged for Transaction i did not make. | pending cash withdrawal |
Can you send me more cards for my account? | getting spare card |
What is your currency exchange fee? | exchange charge |
top up by my card is that possible? | topping up by card |
Is there a reason to why I was charged twice for a transaction? | transaction charged twice |
How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay. | balance not updated after bank transfer |
Do exchanges cost more? | exchange charge |
My friends would like to add to my account. What is the procedure? | topping up by card |
I want a real card | order physical card |
Is there a reason I was charged an extra fee for using the ATM? | cash withdrawal charge |
Is there an additional charge to exchange currencies? | exchange charge |
what is the most money i can top up? | top up limits |
How do I perform identity checks? | verify my identity |
do i need to wait for my card before i get pin | get physical card |
what is my monthly spending limit because i was refused my money at an atm | declined cash withdrawal |
The app doesn't think it's me. | unable to verify identity |
Is there any cost to change foreign money to local? | exchange charge |
I lost my phone, what should I do? | lost or stolen phone |
I have a new email. | edit personal details |
Will I be charged a fee for topping up using a European card? | top up by card charge |
Why hasn't my cash arrived from a deposited check? | balance not updated after cheque or cash deposit |
Why won't my card work. | card not working |
If I don't live in the UK, can I still get a card? | country support |
Where do I access the auto top-up function? | automatic top up |
How do I replace a stolen card? | lost or stolen card |
I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly. | reverted card payment? |
An incorrect exchange rate was applied to an item I bought. | card payment wrong exchange rate |
Please help. The card won't work. | card not working |
Can I do more than 10 transactions with a disposable card? | disposable card limits |
What is the source of your exchange rates? | exchange rate |
Why did the transfer fail when I attempted to do it earlier? | failed transfer |
I was only given $20 after trying to withdraw $100 | wrong amount of cash received |
How do I revert a transaction? | cancel transfer |
I do not feel comfortable verifying my identity. | why verify identity |
What if I don't verify my identity? | why verify identity |
Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending." | pending transfer |
How do you decide what the exchange rates are? | exchange rate |
I entered a wrong PIN too many times. How can I fix this? | pin blocked |
Yesterday I had my phone stolen. Please advise what I should do. | lost or stolen phone |
Do i have to wait to get the pin or can i set up a pin | get physical card |
Why did a transaction I made charge me $1? | extra charge on statement |
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please. | declined card payment |
I haven't received money from a transfer? | transfer not received by recipient |
I need to exchange between different currencies, like GBP and USD. Can I do that with your app? | exchange via app |
I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this? | cash withdrawal charge |
How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent. | pending transfer |
A direct debit payment I didn't do shows in my app | direct debit payment not recognised |
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