input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Give me a refund | request refund |
The amount of cash I requested to withdrawal did not match what I received when exchanged | wrong exchange rate for cash withdrawal |
I can't seem to use my card. Can you help? | card not working |
I need some help linking my new card. | card linking |
Is it possible for me to top up with cash? | top up by cash or cheque |
In the App I see a payment that is not mine. | card payment not recognised |
How much is a physical card? | order physical card |
I was wondering why my payment hasn't gone through yet, its been a while. | pending card payment |
I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait? | balance not updated after bank transfer |
I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system? | failed transfer |
What should I do if I think my card was stolen? | lost or stolen card |
How do I top-up while traveling? | automatic top up |
I'm expecting a large refund from a store I returned merchandise to recently. They say they have sent the money but I don't see it in my account, can you help. | Refund not showing up |
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved? | transaction charged twice |
Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees? | wrong exchange rate for cash withdrawal |
I am planning activating my card was it possible? | activate my card |
For what reason can I not transfer money to a beneficiary? | beneficiary not allowed |
My Google pay top up isn't working. Help. | apple pay or google pay |
I think my card is lost. What do I do? | lost or stolen card |
Why has my top-up not worked? | top up failed |
I need to verify my identity. How do I do that? | verify my identity |
How and where can I find the identity checks? | verify my identity |
With this app, will I be able to exchange currency? | exchange via app |
I have a transaction and would like to know if I it's cancelable? | cancel transfer |
Why has my top up failed? | top up failed |
I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this? | virtual card not working |
Is there an age limit for opening an account? | age limit |
What is taking so long with my top up? | pending top up |
I tried transferring to an account but it didn't go through. What happened? | beneficiary not allowed |
I think that there was an error in calculating the exchange rate. I recently withdrew cash and received much less than expected. | wrong exchange rate for cash withdrawal |
I recently made a transfer that I would like to cancel | cancel transfer |
I would like to know how to transfer money into my account. | transfer into account |
I am not sure how this will work, but I have not received a product I ordered. I want a refund, but should I just cancel the payment? | request refund |
I think youre system may be broken because I have tried transfer money 5x and it isnt working! I'm not doing anything complicated it is what I usually do. | failed transfer |
Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please. | transaction charged twice |
Why would I get a decline message in a transfer? | declined transfer |
I just bought an item and would like to stop payment can you tell me if the item has been sent yet? | request refund |
I need to get hold of a physical card? | order physical card |
The exchange rate used on your app is really bad. I'm considering closing my account because of it. | card payment wrong exchange rate |
I sent some money and the account hasn't recived the transfer I made. | transfer not received by recipient |
Out of the blue, my card stopped working. | card not working |
There is a payment that I was charged two times for. | transaction charged twice |
What is this fee debit on my account? | extra charge on statement |
I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app. | cancel transfer |
Why wouldn't my contactless work for the metro? | contactless not working |
My transfer seems to be too expensive. | transfer fee charged |
how can i track card you sent | card arrival |
How can I top up with a cheque? | top up by cash or cheque |
Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it. | request refund |
What documents do I need to validate my identity? | verify my identity |
how can the money machine keep my card what do i need to do? | card swallowed |
What will my exchange rate be? | exchange rate |
My new card came in. How do I activate? | activate my card |
I want to transfer money into my account | transfer into account |
What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply. | wrong exchange rate for cash withdrawal |
The exchange rate is incorrect on an item I recently purchased in a foreign country. | card payment wrong exchange rate |
What is the status of my top up? | top up reverted |
Are cheques accepted for a top up? | top up by cash or cheque |
When I attempted to make a transfer, it failed. | failed transfer |
Why is a transaction still pending? | pending cash withdrawal |
Can you tell me why my card keeps getting declined every time I try to use it? | declined card payment |
Is it possible for me to top up with Google Pay? | apple pay or google pay |
Is my account able to be topped up by my friends? | topping up by card |
Whats the max I can top up | top up limits |
Is the EUR accepted for exchanges? | fiat currency support |
I just got a new card, and I want to know how to activate. | activate my card |
I received a decline message on a transfer | declined transfer |
Are you ripping people off with the exchange rate? It can't be that atrocious between banks. | card payment wrong exchange rate |
How can I get my card out of the ATM? | card swallowed |
There's a payment that isn't mine on my app | card payment not recognised |
Tell me your opinion on the exchange rate. | exchange rate |
What type of card can I use to top up? | supported cards and currencies |
Can you tell me what i need for the identity check? | verify my identity |
Do you deal with EUR? | fiat currency support |
How do I get extra physical cards? | getting spare card |
Am I allowed to change my PIN anywhere? | change pin |
Can you see my new balance yet? | balance not updated after bank transfer |
I need to get some Euros for my holiday. Am I able to exchange some of my money? | exchange via app |
How long should it take for my new card to arrive in them mail? What should I do if I never receive it? | card arrival |
What do I do if I have been charged twice? | transaction charged twice |
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me | Refund not showing up |
I think someone may be using my card. | compromised card |
I think my card payment has been refunded | reverted card payment? |
My statement shows and extra 1$ that was charged to it and I would like to know why. | extra charge on statement |
I want to close my account now. | terminate account |
Do you charge extra for exchanging currencies? | exchange charge |
Can you tell me what I need for identity validation? | verify my identity |
Why is my cash withdrawal still showing as pending? | pending cash withdrawal |
I deposited cash into my account and I'm having trouble seeing it on my account. | balance not updated after cheque or cash deposit |
What are my bank details so I can do a transfer? | transfer into account |
What do I do if my disposable virtual card doesn't work? | virtual card not working |
Will I be sent a new card before mine expires? | card about to expire |
I have to verify my source of funds. | verify source of funds |
Is there a charge for receiving money? | top up by bank transfer charge |
If I top up using a European card is there a charge? | top up by card charge |
I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back? | transaction charged twice |
I need to change my data. | edit personal details |
There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added? | card payment fee charged |
Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it. | get disposable virtual card |
Why did I get less from the ATM? | wrong amount of cash received |
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