input stringlengths 13 433 | label stringclasses 77
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How can I exchange GBP for AUD? | exchange via app |
Can I get a card? I live in the US. | country support |
Are there businesses that don't accept this card? | card acceptance |
I made a top up yesterday but it's still pending. | pending top up |
One of my transactions needs to be canceled. | cancel transfer |
Do you have a children account available? | age limit |
Asked for $100 but only got $20. Why would this happen? | wrong amount of cash received |
Please explain why the funds I added were returned to my account. | top up reverted |
How often can I top up my account? | top up limits |
In what increments can I top-up my card? | automatic top up |
I don't want to use this method to identify myself. | why verify identity |
How do I fill out the identity check? | verify my identity |
Google Pay isn't working. What is wrong? | apple pay or google pay |
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting? | card arrival |
Are there only certain ATM machines where I can use this card? | atm support |
Where are your cards delivered to? | order physical card |
What ATMs can I use my card at? | atm support |
Is there a specific date i can have it delivered? | card delivery estimate |
How do I get started when I get my card? | get physical card |
Can I change my details because I moved? | edit personal details |
What currencies are supported? | fiat currency support |
The exchange rate given to me after a purchase, was incorrect | card payment wrong exchange rate |
Problem verifying my account | unable to verify identity |
I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand? | direct debit payment not recognised |
I would like to use cash to make a top-up? | top up by cash or cheque |
how to i go about getting my virtual card | getting virtual card |
Do I need a photo ID to activate a my new card? | activate my card |
Why isn't the transferred money there? | balance not updated after bank transfer |
What country's money can I hold currency in? | fiat currency support |
What should I do since my card is trapped in the ATM? | card swallowed |
I have a pending money transfer | pending transfer |
need help with google pay top up | apple pay or google pay |
I got my American Express in Apple Pay, why is top up not working in my country? | apple pay or google pay |
If I don't have all my documents can they still verify my identity? | verify my identity |
How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet | pending transfer |
I would like to get additional physical cards at this time | getting spare card |
The app declined my top up. What did I do wrong? | top up reverted |
Can you explain why my payment was charged a fee? | card payment fee charged |
It looks like my top-up was cancelled | top up reverted |
My identity hasn't been verified. Can I use my account? | why verify identity |
The ATM will not let me get cash, WHY? | declined cash withdrawal |
What is the process to link the new card? | card linking |
I want to top up by using a credit card, which ones do you support? | supported cards and currencies |
I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already. | transfer not received by recipient |
Can I have more than one card? | getting spare card |
How to activate Google Pay for top up? | apple pay or google pay |
What's my pin number? | get physical card |
Can it automatically top up my account? | automatic top up |
I need to get my card quickly | card delivery estimate |
I still don't have a refund. | Refund not showing up |
How long does it take for my top up to clear? | pending top up |
I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending? | balance not updated after cheque or cash deposit |
How do I edit my personal details? | edit personal details |
How can we correct a mistake on an ATM transaction? The app shows what I should have gotten. | wrong amount of cash received |
The ATM is showing it gave me the money I requested but I didn't get that amount. | wrong amount of cash received |
What's a verification code? | verify top up |
Why isn't a refund showing on my statement? | Refund not showing up |
Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks! | declined card payment |
how to get new card? | contactless not working |
Am I able to modify my account details? | edit personal details |
I am confused about your fee structure and was disappointed to see a fee for my transfer. | transfer fee charged |
I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer? | balance not updated after bank transfer |
Why can't my ID be verified? | unable to verify identity |
How come I was charged a transaction of $1? | extra charge on statement |
Do I need to do anything? My phone was stolen yesterday. | lost or stolen phone |
How can I go about getting a refund? | request refund |
What do I do if a transaction shows up twice? | transaction charged twice |
There must have been a mistake, why was I charged an extra pound? | extra charge on statement |
I want to link to my card card with you, how? | card linking |
Can I get a card although I'm not in the UK | country support |
Can you tell me where can change my PIN? | change pin |
Is the fee with my cash withdrawal a mistake? | cash withdrawal charge |
Help me cancel a transaction. | cancel transfer |
How long do transfers take, mine just says pending? | pending transfer |
Is there a fee associated with using foreign exchange ATMs? | wrong exchange rate for cash withdrawal |
how do I get a disposable virtual card? | get disposable virtual card |
Is there a charge for getting my money? | top up by bank transfer charge |
There are two of the same charges on my account. | transaction charged twice |
I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once. | declined transfer |
where do I go to top up with cash? | top up by cash or cheque |
I tried to pay with my card and it didn't work | declined card payment |
On my last trip, I received the incorrect exchange rate. | wrong exchange rate for cash withdrawal |
My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable. | direct debit payment not recognised |
Why do you need my name and ID | why verify identity |
Why are all my transfers failing? I have the details right and they won't complete. I've been trying all day and they still won't go through, this is URGENT, please help. | declined transfer |
How can I top up my account by bank transfer? | transfer into account |
I see money go out that I didn't withdraw. | cash withdrawal not recognised |
I want to hold and exchange fiat currencies, what can I use to do so? | fiat currency support |
How do I check to see why my card payment was declined? | declined card payment |
What exchange rate is it? | exchange rate |
How long will this take to get to me? | card delivery estimate |
How do I find out how or where this transaction on my account came from? | card payment not recognised |
show me how to transfer to my account | transfer into account |
How long will it take to receive my money from my transfer transaction? | transfer not received by recipient |
Can you refund my purchase? | request refund |
Where can I find the verification code for the card top-up? | verify top up |
I see an extra 1£ charge on my app. Why did It charge me extra? | extra charge on statement |
Why is the pending status on my cash withdrawal taking so long? | pending cash withdrawal |
How can I know where my card will be accepted? | card acceptance |
Why can't I use a disposable card? | disposable card limits |
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