input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I do not want a VISA card. | visa or mastercard |
How do I know if my top up worked? | top up failed |
I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear? | pending card payment |
There are transactions that I did not make on my account, I think someone has my information. | compromised card |
When can I expect my card to arrive? | card delivery estimate |
I was charged a fee when withdrawing cash, can you explain why? | cash withdrawal charge |
Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me? | top up failed |
Can I use this all over the world? | country support |
My credit card was just denied for top up! Can you tell me why this happened and what's going on? | top up failed |
Can you tell me how to get a disposable virtual card? | get disposable virtual card |
Do you know what your exchange rates are? | exchange rate |
Can I stop a transaction? | cancel transfer |
Where can I find my card PIN? | get physical card |
Will you send me a new card in China? | card about to expire |
Could you please tell me your exchange rates? | exchange rate |
i accidentally entered in my retailers information, what should i do next | transfer not received by recipient |
I'm having trouble proving my identity | unable to verify identity |
Why was I not able to take cash from the ATM? | declined cash withdrawal |
i have yet to get my pin | get physical card |
I'm not sure what to do about the PIN, because I don't have one yet. | get physical card |
Is there a reason why a recipient might not see my money transaction | transfer not received by recipient |
I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds. | card payment wrong exchange rate |
Is there a charge for exchanging foreign currency? | exchange charge |
How do I delete an account? | terminate account |
Can somebody else top up my account? | topping up by card |
Which currencies do you work with? | supported cards and currencies |
The wrong exchange rate was used when I purchased an item. | card payment wrong exchange rate |
What do I do if I believe to be a victim of credit card fraud? | compromised card |
I got charged in double and want a refund | transaction charged twice |
Am I charged for receiving money? | top up by bank transfer charge |
How many incorrect attempts cause card to be blocked? | pin blocked |
is a transfer to a beneficiary allowed? | beneficiary not allowed |
I'd prefer Mastercard. | visa or mastercard |
I haven't received my virtual card yet, do yo know why? | getting virtual card |
Why won't my transfer go through? | failed transfer |
My card payment has the wrong exchange rate | card payment wrong exchange rate |
Can an apple watch be used to tup-up? | apple pay or google pay |
My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue | transaction charged twice |
I see a direct debit charge that I did not approve | direct debit payment not recognised |
My disposable virtual card wouldn't process my payment? | virtual card not working |
I can't find my phone and I'm worried someone is going to use it | lost or stolen phone |
What information do I need to see my source of money? | verify source of funds |
Can you please explain why I was charged an extra fee for my transfer? | transfer fee charged |
What do I do if I can't access my passcode? | passcode forgotten |
Will you accept my credit card? | supported cards and currencies |
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages. | declined card payment |
How long until transfers complete? | pending transfer |
What ATMs can I use this card at? | atm support |
I want to top up my account. Can I do it with Google Pay? | apple pay or google pay |
How long does it take for a transfer to finish pending? | pending transfer |
I think I lost my phone. Is there a way to prevent anyone from getting into my account on it? | lost or stolen phone |
would a visa or mastercard be more suited to me? | visa or mastercard |
where is card accepted | card acceptance |
How do I cancel a recent transfer? | cancel transfer |
What are the age requirements for service? | age limit |
There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?! | card payment not recognised |
I'm locked out of my account as I can't remember my code, what do I do now? | passcode forgotten |
How much to exchange currencies? | exchange charge |
I would like to activate my card what do I need to do? | activate my card |
i would like to dispute a direct debit payment | direct debit payment not recognised |
Can you explain why my Google Pay Top isn't working? | apple pay or google pay |
How do I use a check to top up? | top up by cash or cheque |
What do I do if I see a cash withdrawal on my account that I don't remember making? | cash withdrawal not recognised |
I have to make more then a few disposable cards per day. | disposable card limits |
Can I receive my salary with this in another currency? | receiving money |
I was charged for the same thing twice | transaction charged twice |
Tell me if there is a top-up limit. | top up limits |
I prefer Mastecard. | visa or mastercard |
why has a transaction to a friend been delayed? | transfer not received by recipient |
What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it? | top up reverted |
I purchased an item and the exchange rate was wrong | card payment wrong exchange rate |
Can you make exchanges with the EUR? | fiat currency support |
I don't recognise a Direct Debit payment | direct debit payment not recognised |
Can I change my in at all ATM's? | change pin |
I was supposed to get a refund but I do not see it. | Refund not showing up |
Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem. | cash withdrawal charge |
I could not get my card to work at a shop. | declined card payment |
Is it possible to get another card? | getting spare card |
How do I use the disposable cards? | get disposable virtual card |
My cash withdrawal was short. | wrong amount of cash received |
I didn't receive the correct exchange rate for an item that I bought. | card payment wrong exchange rate |
What do you charge for an exchange fee? | exchange charge |
I question today's exchange rate for rubles into pounds. I was hoping for a better return. | card payment wrong exchange rate |
Could you please tell me why my card payment didn't work? | declined card payment |
It looks like my card payment might have been reverted. | reverted card payment? |
Where are cards available to order? | order physical card |
How can I edit my personal details in the app? | edit personal details |
Foreign currency rates were put in wrong at an ATM i used. | wrong exchange rate for cash withdrawal |
I've made a transfer, how long until the money reaches my account? | transfer timing |
Why was money taken for a transfer? | transfer fee charged |
How do I exchange AUD for GBP? | exchange via app |
how long does a US transfer take | transfer timing |
I wanted to know why my transaction didn't go through. | declined transfer |
I can't see my refund on my account | Refund not showing up |
Where can I do a cash withdrawal? | atm support |
Why am i being charged for withdrawing cash funds? | cash withdrawal charge |
It declined my transfer. | declined transfer |
Hey I thought transfers were free. Why are you charging me? | transfer fee charged |
Why do you need me to verify who I am? | why verify identity |
why do I have to show my ID | verify my identity |
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