input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Does a discount apply if I exchange currencies frequently? | exchange charge |
I would like a card please. | order physical card |
I got married and need to change my name. | edit personal details |
Explain to me how to verify the top-up card. | verify top up |
If I need to cash foreign transfers, how does that work? | exchange rate |
When I withdrew my money, why was there an extra charge? | cash withdrawal charge |
They said I would get a refund but I don't see it on my statement. | Refund not showing up |
I don't recognize the direct debit payment from the app. | direct debit payment not recognised |
I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP | cash withdrawal not recognised |
Where can I locate my PIN at? | get physical card |
I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean? | transfer fee charged |
Do I have to go into the bank to change my PIN? | change pin |
Are there any express fees if i want my new card faster? | card about to expire |
I think a card payment I made was cancelled, can you check? | reverted card payment? |
Someone else used my card to withdraw cash from an ATM | cash withdrawal not recognised |
Can I get both a Visa and a Mastercard from you? | visa or mastercard |
Does it cost me to add cash? | top up by bank transfer charge |
You accepts my card? | card acceptance |
What do I do if my card is stolen? | lost or stolen card |
What is the time for a transfer? | transfer not received by recipient |
What type of card will I receive? | visa or mastercard |
How do I verify my ID? | verify my identity |
How do I go about getting a virtual card? | getting virtual card |
Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment. | card payment not recognised |
I bought something and already paid for it but now I don't see it. | reverted card payment? |
If I exchange currencies on a regular basis, is there a discount? | exchange charge |
Please help me get a refund? | request refund |
Please show me how my friend can send me money. | receiving money |
what is the status of my refund | Refund not showing up |
Will I get charged for sending out more cards? | getting spare card |
Do you know the rate of exchange? | exchange rate |
I want to add money to my card, what payments do you accept? | supported cards and currencies |
I can't get my virtual card to work. | virtual card not working |
How long is the wait for my card? | card delivery estimate |
help, I see money missing I didn't take out. | cash withdrawal not recognised |
How do I terminate my account. | terminate account |
How old do you need to be to open an account? | age limit |
why was i charged a fee to transfer | transfer fee charged |
Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks. | reverted card payment? |
My credit card was declined for top-up. Can you see if there is enough funds in my account? | top up failed |
Why was I charged for getting cash? | cash withdrawal charge |
Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out? | transfer not received by recipient |
When is my balance going to update, I just transferred some money | balance not updated after bank transfer |
With my new card, how may I activate it? | activate my card |
There's a duplicate charge on my account? | transaction charged twice |
I have left my card at my parents house. Can you send me a spare one please to use in the meantime? | getting spare card |
I ordered my card but it hasn't been delivered yet | card arrival |
You sent me a card and now I want to link it. | card linking |
How do I change my details? | edit personal details |
When can I expect money to be transferred to my account? | transfer timing |
How do I transfer funds if I am paid in GBP? | receiving money |
Why should I verify the top-up? | verify top up |
I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done | transfer fee charged |
How do I activate my card so I can start using it? | activate my card |
Can I set my own top-up limit? | top up limits |
Do you accept cheques for top ups? | top up by cash or cheque |
Transfer has failed. | failed transfer |
Why would my payment have been returned to my account? | reverted card payment? |
How can I deposit money to my account? | transfer into account |
I want to top up by transfering accounts, What do I do? | transfer into account |
I want my card frozen right away. Money was taken out in an odd location I have never heard of. | cash withdrawal not recognised |
I still haven't received my card after two weeks, is it lost? | card arrival |
I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow. | cancel transfer |
What places accept my card? | card acceptance |
Why is my withdrawl to cash still pending? | pending cash withdrawal |
Do you deliver the PIN separately? | get physical card |
I see a duplicate payment. | transaction charged twice |
I don't think my transfer wen through. Why? | failed transfer |
I made a transaction to the wrong account! | cancel transfer |
What exchange rates do you use? | exchange rate |
Do I get a mastercard and visa? | visa or mastercard |
Will you work with any fiat currencies? | fiat currency support |
need to know where money comes from | verify source of funds |
I tried to transfer but it was declined | declined transfer |
My wallet was just stolen and I see my account already has a withdrawal. Can you please help me. | cash withdrawal not recognised |
Is there a way to set up an auto top-up? | automatic top up |
What do I do to close my account? | terminate account |
Please give me both Visa and MasterCard, is it possible? | visa or mastercard |
Why won't my virtual card work? | virtual card not working |
Do I get any sort of discount on volume for a lot fo currency exchanges? | exchange charge |
Is there a way to change my PIN without having to go to the bank? | change pin |
Where can I find the auto-top up feature? | automatic top up |
I would like to change to a different currency. | exchange via app |
I used the wrong account. | cancel transfer |
What is the significance of verifying the top-up? | verify top up |
I can not find my phone or it has been stolen. | lost or stolen phone |
Hi, Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying. | beneficiary not allowed |
How long does it take for a transfer to show up in my account? | transfer timing |
How can I tell if someone else is using my card? | compromised card |
I tried to top-up but it got denied. | top up failed |
How do I get another card | getting spare card |
I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited? | transfer not received by recipient |
What foreign exchange rate will I get? | exchange rate |
What is the procedure for an expired card? | card about to expire |
I am not satisfied with your company and wish to delete all accounts immediately. | terminate account |
Why is the refund not on my statement? | Refund not showing up |
How does one send me money? | receiving money |
how many transactions can go on a disposable card? | disposable card limits |
The contactless payments are not working. | contactless not working |
I have not been able to use this card. | card not working |
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