input stringlengths 13 433 | label stringclasses 77
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The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today. | wrong amount of cash received |
I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account? | transfer fee charged |
I made a terrible mistake when typing in my account number. I accidently sent money to the wrong account. I noticed the app won't allow me to void the transaction. Can someone help me with this immediately? | cancel transfer |
Tell me what ATMs use this card. | atm support |
I made a mistake and need to cancel a transfer. | cancel transfer |
My statement shows different transaction times. | transaction charged twice |
I lost my card. Can you help me? | lost or stolen card |
Can I keep using my card after it expires? | card about to expire |
Are there any hidden limit on the auto top-up? | automatic top up |
There is a record of payment I never submitted on the app. | card payment not recognised |
Why hasn't the app verified my identity? | unable to verify identity |
It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere! | request refund |
I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet? | declined cash withdrawal |
Is there a money transfer fee? | transfer fee charged |
Can I reset my PIN if it is blocked? | pin blocked |
How do i receive a physical card? | order physical card |
I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me? | declined transfer |
The wrong exchange rate was applied to me while pulling out cash. | wrong exchange rate for cash withdrawal |
My card is lost! Please help me! | lost or stolen card |
What method do you use for the exchange rate? | exchange rate |
Payment I did not make. | card payment not recognised |
Why do you need me to do an identity check? | why verify identity |
can you top up your account automatically | automatic top up |
How do I reactivate my card? | card linking |
I think there's a purchase at a store that I didn't go to. | card payment not recognised |
Why do the top-ups need to be verified? | verify top up |
I must make several disposable cards per day. | disposable card limits |
What countries do your services support? | country support |
Is there any way to cancel a recent transfer? I did not mean to make it and need to make sure it does not go through. | cancel transfer |
is there a charge on withdrawals? | cash withdrawal charge |
What is the maximum number of transactions that I can put on a disposable card? | disposable card limits |
Please tell me what the exchange fee is. | exchange charge |
Is a tracking number available for the card that was just sent? | card arrival |
Is it possible to obtain both a Visa and a Mastercard from you? | visa or mastercard |
|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine. Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please? | transfer not received by recipient |
My withdrawal from the ATM was cancelled. | declined cash withdrawal |
Is it possible to reactivate the card I thought I lost but found this morning in my jacket? | card linking |
Why do you need all these details about my identity? | why verify identity |
i can not see my top up | topping up by card |
How do I return something for a full refund? | request refund |
When I travel, can it automatically add money in certain intervals? | automatic top up |
The app reverted my top up | top up reverted |
How long does a transfer take? | pending transfer |
I tried to top-up, why didn't it work? | top up failed |
I had a payment reverted and would like to figure out why. | reverted card payment? |
I want to stop my account | terminate account |
Can you explain the various transaction times shown on my statement? | transaction charged twice |
Can I check my recent refund in my statement? | Refund not showing up |
Where can I check to see where the money in my account came from? | verify source of funds |
My wallet isn't showing my top-up, did I do something wrong? | topping up by card |
It says the transfer wasn't accepted. | declined transfer |
lost my phone, what is account security? | lost or stolen phone |
I need to change my last name on my account because I just got married. | edit personal details |
I didn't get the correct amount of money from the ATM machine | wrong amount of cash received |
Can I unblock my pin using the app? | pin blocked |
why do I have an unknown payment? | card payment not recognised |
Can I have my card delivered on Tuesday? | card delivery estimate |
How do I link a new payment card? | card linking |
I have a new phone number and need to edit my contact information. | edit personal details |
What do I need to do to exchange my money? | exchange via app |
My top-up funds aren't available yet. | pending top up |
What currencies and methods can i use to top up my account? | supported cards and currencies |
I have used all my PIN tries, what now? | pin blocked |
What are the additional charges for a SWIFT transfer? | top up by bank transfer charge |
I can't log in with this passocde | passcode forgotten |
I moved so I need to change my address. How do I do that? | edit personal details |
Can I get an auto Top-up? | automatic top up |
What's wrong with my ID? I can't verify it. | unable to verify identity |
How do I re-order a damaged card? | card not working |
Help me. My transfer was declined. How could this happen? | declined transfer |
Help! There is a cash withdrawl on the account that I didn't make! | cash withdrawal not recognised |
I want a physical card | order physical card |
Can you tell me what the disposable cards are used for? | get disposable virtual card |
If I need more than cards will I have to pay a fee to receive them? | getting spare card |
Please help me in this, as i was unable to make any payment by my new card, it was getting declined repeatedly. I am not very happy with this incident. | declined card payment |
I am concerned that I am being doubled charged for several items purchased in the past week. Please review my statement and correct. | transaction charged twice |
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done | transfer fee charged |
Which ATMs take the card? | atm support |
My statement has a payment that I do not recall making | card payment not recognised |
I would like more physical cards | getting spare card |
Why do I have a transaction showing multiple times? | transaction charged twice |
I looked on the app and it says I withdrew cash. I didn't! | cash withdrawal not recognised |
unsupported transfer declined | declined transfer |
Do I need to add my salary? | receiving money |
There is a strange card payment I don't recognise. | card payment not recognised |
My withdrawal is pending, why? | pending cash withdrawal |
For some reason I forgot the passcode I have. | passcode forgotten |
I'm due a refund and it is not on my statement. | Refund not showing up |
I would like to top up my account automatically. How do I do that? | automatic top up |
There is an unauthorized payment in my statement. | card payment not recognised |
Is my country's currency supported by your system? | fiat currency support |
Do you support changing the currency I use? | exchange via app |
Why haven't I received my new card yet? | card arrival |
I'm not seeing my cash deposit showing up in my account. | balance not updated after cheque or cash deposit |
What is the fee if I use a European bank for a top up? | top up by card charge |
Where can I activate my card? | activate my card |
Not living in same place, need to change details | edit personal details |
I shouldn't have been charged but I see a fee, why? | card payment fee charged |
At what age can a person open an account? | age limit |
Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow. | cancel transfer |
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