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Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card? | reverted card payment? |
I can't get the ATM to give me any cash | declined cash withdrawal |
How come a fee was charged when I tranferred money | transfer fee charged |
I cannot get my card out of the ATM. | card swallowed |
I think I was charged extra on my payment on last Saturday. Maybe the exchange rate was wrong? I'd like a refund. | card payment wrong exchange rate |
If I lost my phone, what steps do I need to take to stop someone from using my account? | lost or stolen phone |
Where do I top up? | top up by cash or cheque |
I entered my pin wrong too many times. | pin blocked |
How can I get my Google pay top up to work? | apple pay or google pay |
why was a extra fee added to my account for transfer ? | transfer fee charged |
Do yo charge a fee for exchanging foreign currencies? | exchange charge |
Why wont the ATM give me cash? | declined cash withdrawal |
Why was I charged an extra pound? | extra charge on statement |
What is taking so long on my transfer from the US? | transfer timing |
where do i go to transfer money from one account to this one | transfer into account |
how long does it take to get my card i am in a rush | card delivery estimate |
I do not understand what this particular direct debit is ? | direct debit payment not recognised |
Why am I not allowed to transfer money to my cryptocurrency exchange? | beneficiary not allowed |
i entered my pin in wrong and got it frozen. how many tries do i have | declined cash withdrawal |
Why did my cash deposit not show up? | balance not updated after cheque or cash deposit |
Will the card be a Mastercard or a Visa? | visa or mastercard |
How recent do my documents need to be for verification? | verify my identity |
What currency can I use to pay for a top up? | supported cards and currencies |
When can I expect my refund? | Refund not showing up |
How do I get a new card when my old one expires? | card about to expire |
I think I was wrongly charged in a recent transaction when I used my card. | card payment fee charged |
Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue. | failed transfer |
How would I use a disposable card? | get disposable virtual card |
I know there's an auto-top option but I can not locate it when I look? | automatic top up |
Can it specifically be delivered on a certain date? | card delivery estimate |
Can you give me info about what to do when my card expires? | card about to expire |
something is wrong with my exchange rate charge | card payment wrong exchange rate |
Please help me figure out the reason for the odd withdrawal amount from my account? | cash withdrawal not recognised |
Is there extra fees for making a withdraw in a different country at a cash machine. | wrong exchange rate for cash withdrawal |
I need a list of currencies you accept for exchange. | fiat currency support |
How can I change my address? | edit personal details |
How do your exchange rates factor in? | exchange rate |
I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why. | declined card payment |
I can't see my top up in my wallet! | topping up by card |
how do i cancel my account | terminate account |
what currencies can i exchange between on your app? | exchange via app |
Please tell me how to verify my top up card. | verify top up |
I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash? | pending cash withdrawal |
What if I need my salary in another currency? | receiving money |
There is a payment made with my card that I don't recognize at all. | card payment not recognised |
I bought something and want the money refunded can I get some help with that? | request refund |
What is the minimum age limit? | age limit |
My top up is still pending | pending top up |
Is the 1 pound charge I can see an error or an incorrect entry? | extra charge on statement |
Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do?? | wrong amount of cash received |
How can disposable cards be used? | get disposable virtual card |
I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away. | compromised card |
I can't see a transfer to my account I made. | balance not updated after bank transfer |
I have a disposable card, how many transactions can I make? | disposable card limits |
Reverted top up | top up reverted |
I no longer need AUD, I need GBP instead, how can I make this happen? | exchange via app |
I need to make multiple disposable cards in a day. | disposable card limits |
What is the closest ATM? | atm support |
I need to know how much it costs to transfer funds. | transfer fee charged |
Everything I have was stolen yesterday making it so I don't have access to the app, what should I do? | lost or stolen phone |
Is there a charge for transfers? | top up by bank transfer charge |
I can't get any money from my account. | declined cash withdrawal |
Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card? | declined transfer |
Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending | pending top up |
From which age can my kids use your service? | age limit |
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app. | cancel transfer |
What retailers accept my card? | card acceptance |
What should I do if my phone is lost or stolen? | lost or stolen phone |
I want to get a Visa and Mastercard, is it possible to get both from you? | visa or mastercard |
Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue! | card payment not recognised |
My statement indicates I made a payment to an unfamiliar merchant. | card payment not recognised |
I got double charged from something, what can I do? | transaction charged twice |
My cash deposit from a week ago is still not in my account. Can you help me please? | balance not updated after cheque or cash deposit |
I think someone is using my card without my permission! | compromised card |
i put money on my card and i dont see it on the balance | pending top up |
I made a transfer from my UK account a couple of hours ago. Could you please make sure everything went alright. | balance not updated after bank transfer |
What do I do with my "decline" message on a transfer? | declined transfer |
my transfer isn't there | balance not updated after bank transfer |
There is a Direct Debit that looks suspicious. | direct debit payment not recognised |
How long until my card will get here? | card delivery estimate |
How do I access the option to top up? | automatic top up |
Do you charge a fee for topping up a card? | top up by card charge |
Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money. | pending top up |
How can I change my account details? | edit personal details |
I made a payment that is not yet complete. | pending card payment |
Cancel a transaction | cancel transfer |
Hi, I lost my phone yesterday, what can I do to stop someone using my account on it? | lost or stolen phone |
I want to terminate my account | terminate account |
Why can't I make multiple payments with my virtual card? | virtual card not working |
My currency rate is inaccurate. | card payment wrong exchange rate |
I was charged for a cash withdrawal, why? | cash withdrawal charge |
Can you please inform me of the restrictions for the disposable cards. | disposable card limits |
I'm having problems with ID verification | unable to verify identity |
Why was my top up cancelled? | top up reverted |
I just want to top-up, why do I need to verify anything? | verify top up |
My transfer says pending. What does that mean? | pending transfer |
I recently deposited some money into my account, but it still isn't showing up. What's going on? | balance not updated after cheque or cash deposit |
I want to activate the card. | activate my card |
Visa or Mastercard? | visa or mastercard |
What ATMs can I use my card? | atm support |
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