input stringlengths 13 433 | label stringclasses 77 values |
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Is there a way I can get a Visa card? | visa or mastercard |
I would like to re-activate my card, it was previously reported lost but I found it this morning. | card linking |
Is there a way I can get my card expedited? | card arrival |
Why is my card payment still listed as pending? | pending card payment |
I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process? | balance not updated after bank transfer |
If I need an additional card, is there a fee for that? | getting spare card |
Is it possible to get a physical card? | order physical card |
For the identity check, do I need any kind of documentation? | verify my identity |
Why have I been charged a fee for card payment? | card payment fee charged |
If I don't have much money in the account can I auto top-up? | automatic top up |
Will you assess me more fees if I top up with an international card? | top up by card charge |
Can friends transfer money to each other? | receiving money |
phone is gone, what should i do | lost or stolen phone |
Why did I not get the amount I specified at the ATM? | wrong amount of cash received |
My top-up is taking a very long time to complete. | pending top up |
I took out money, and didn't get all of it. | wrong amount of cash received |
I am not sure where my phone is. | lost or stolen phone |
What was I charged a fee for card payment? | card payment fee charged |
WHAT IS THE SOLUTION OF THIS PROBLEM | card arrival |
How can i get new card? | contactless not working |
How can I fix my bank transfer to show up on my bank account? | balance not updated after bank transfer |
Why was I charged for cash withdrawal? | cash withdrawal charge |
What's the exchange fee? | exchange charge |
where did my funds come from? | verify source of funds |
I purchased this item and would like a refund | request refund |
How many disposable cards am I allowed to have? | disposable card limits |
What kind of fee is there to top-up my account? | top up by bank transfer charge |
What fiat currencies do you support? | fiat currency support |
What is the function of the identity check | why verify identity |
I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account? | cancel transfer |
how to change name on account | edit personal details |
What are the countries you have offices in? | country support |
How can I know where did my funds come from? | verify source of funds |
The card payment didn't work | reverted card payment? |
I need to get a disposable virtual card? | get disposable virtual card |
My card seems to not be working at all. | card not working |
I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it? | direct debit payment not recognised |
Do I need to pay more for exchanging currencies? | exchange charge |
My cheque is slow to cash | balance not updated after cheque or cash deposit |
Whats the limit on my top up | top up limits |
I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that. | request refund |
I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now? | cash withdrawal charge |
What is the greatest number of times that I can top-up? | top up limits |
Can I put my old card back in the app? | card linking |
The app is showing a direct debit payment that I never made | direct debit payment not recognised |
Can cards be delivered? Where? | order physical card |
My card info was stolen, what do I do? | compromised card |
I want to get a Visa | visa or mastercard |
I have a duplicate payment on my account | transaction charged twice |
There is random cash in my account. | cash withdrawal not recognised |
I wasn't able to use my top up card because the money I put on there wasn't there anymore | topping up by card |
My transaction is showing several times. | transaction charged twice |
Can you please explain how to transfer money using the bank transfer process? | transfer into account |
My payment is in the app but hasn't gone through yet | pending card payment |
I'm on holiday and I noticed a different amount for exchange rate. Can you explain? | card payment wrong exchange rate |
I am yet to receive my pin. | get physical card |
How do I exchange currencies with this | exchange via app |
How long does it take in Europe to do a transfer? | transfer timing |
Tell me how to verify a top up. | verify top up |
My morning transaction needs to be canceled. | cancel transfer |
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening? | pending top up |
I think a fee was applied for paying with a card. | card payment fee charged |
why was my payment reverted on the app | reverted card payment? |
I have a transaction that shows multiple times. | transaction charged twice |
When will my deposit be processed? | balance not updated after cheque or cash deposit |
Where do I go to change my PIN? | change pin |
Is there anything to do because my phone was stolen? | lost or stolen phone |
When I purchased a product in another country the currency exchange was incorrect. | card payment wrong exchange rate |
I need to cancel a transaction on my debit card. | direct debit payment not recognised |
There's a cash withdrawal I am certain I did not make | cash withdrawal not recognised |
What are the limits to where my card will be accepted? | card acceptance |
Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost. | wrong exchange rate for cash withdrawal |
need to verify source of funds | verify source of funds |
How do I get a new card as your machine swallowed mine! | card swallowed |
How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month. | cash withdrawal charge |
I made a bank transfer and the balance hasn't updated yet. | balance not updated after bank transfer |
Why hasn't my son received the transfer I sent to him earlier? | transfer not received by recipient |
Why would I be charged an extra fee while doing a transfer? | transfer fee charged |
My new card just arrived, how can I activate it? | activate my card |
How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. | pending transfer |
Why was my virtual card rejected? | virtual card not working |
I need this item refunded | request refund |
Please delete my account immediately. | terminate account |
What does it mean when it says that I have a payment that is pending? | pending card payment |
Why did my card payment get declined? | declined card payment |
I need a refund for something I bought. | request refund |
Google play top up help? | apple pay or google pay |
Can I use this app for any currency? | supported cards and currencies |
Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help! | top up reverted |
My google top-up pay is not going through | apple pay or google pay |
Visa and Mastercard can both be received from you? | visa or mastercard |
I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me? | transfer fee charged |
My top is still pending. | pending top up |
Why are there additional fees for transfers? | transfer fee charged |
My card payment is just showing up as pending since forever, what's going on with that, when should it be going through? | pending card payment |
How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though... | wrong amount of cash received |
How do I know which countries you provide service in? | country support |
What was the extra charge for using my card? | card payment fee charged |
Why isn't my payment showing? | reverted card payment? |
Why is allowance not being given to my beneficiary? | beneficiary not allowed |
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