input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I need help proving that this is really me and to verify my identity. | unable to verify identity |
How do I get refills to my card when I'm traveling? | automatic top up |
I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country? | change pin |
Am I able to order a disposable virtual card? | get disposable virtual card |
is it possible to cancel transactions? | cancel transfer |
Where do I scan my card? | card linking |
Card has been received, how will it show up on the app? | card linking |
Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me. | pending top up |
I checked my account today and saw that I was charged an extra pound that I did not spend. | extra charge on statement |
Money is not in recipients account. | transfer not received by recipient |
I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user? | lost or stolen phone |
What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through. | failed transfer |
How do I shut down my account and get out of this company? | terminate account |
There is a refund missing. | Refund not showing up |
What are my payment options? | supported cards and currencies |
I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem? | declined transfer |
My payment has been returned. | reverted card payment? |
Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately! | cash withdrawal not recognised |
When will I receive my card? | card delivery estimate |
I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow | cancel transfer |
When do I set up my card PIN? | get physical card |
I would like to change my personal details. | edit personal details |
How do you calculate exchange rates? | exchange rate |
Is there a disposable virtual card option? | get disposable virtual card |
I must change my address. | edit personal details |
Payment I didn't do. | card payment not recognised |
Can I unblock my PIN in the app? | pin blocked |
Is there a longer processing time for international bank transfers? | balance not updated after bank transfer |
How would I use a bank transfer for topping my account? | transfer into account |
I am looking to delete my account. I'm not happy with the service provided by you. | terminate account |
Can someone help me unblock my pin? | pin blocked |
Will you guys charge me for topping up by transfer? | top up by bank transfer charge |
My app shows cash I didn't get. | cash withdrawal not recognised |
Where is my money transfer? | transfer timing |
How can I setup automatic top-up? | automatic top up |
i didnt make these transactions, i think my card details might be stolen | compromised card |
Can you tell me why my transfer is pending still? | pending transfer |
Can I use my card to withdraw from my account? | atm support |
I can't see a refund for a return I completed recently. | Refund not showing up |
Can I change my pin at ATMs? If so, what ones? | change pin |
Will I receive a new card when mine expires? | card about to expire |
How can I reset the passcode if I need to do that? | passcode forgotten |
When do you charge fees on accounts? I just saw a charge on my statement. | card payment fee charged |
The recipient can not locate funds. | transfer not received by recipient |
My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices. | exchange charge |
Google pay top up not working. | apple pay or google pay |
Tell me why there is a fee for a card payment. | card payment fee charged |
Is my transfer pending? | pending transfer |
I tried using my credit card with top up but it didn't work! I thought it was supposed to? | top up failed |
Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives. | top up failed |
I see a direct debit payment on my app that I did not do | direct debit payment not recognised |
My friend says he hasn't received my transaction | transfer not received by recipient |
My disposable virtual card won't work. | virtual card not working |
What would I be charged in receiving a SEPA transfer? | top up by bank transfer charge |
Do you offer services that hold money in different types of currency? | fiat currency support |
My phone was stolen yesterday, can you help me with this? | lost or stolen phone |
What is the estimated time on an urgent transfer from China? | transfer timing |
I thought I was going to receive more currency? | wrong exchange rate for cash withdrawal |
There's a payment with my card that I didn't perform. I don't know that name shown. | card payment not recognised |
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening? | top up reverted |
Tell me what I should do after my card expires. | card about to expire |
Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me! | reverted card payment? |
I received an extra charge for using the card. Why? | card payment fee charged |
Why is there extra cash in my account? | cash withdrawal not recognised |
are there age requirements | age limit |
Can i top up by card? | topping up by card |
I didn't make these transactions. Is someone else using my card? | compromised card |
It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet. | balance not updated after bank transfer |
A payment I didn't do shows in my app | card payment not recognised |
There is a charge for an additional pound. | extra charge on statement |
Why is the payment from my card still pending? | pending card payment |
I was wondering, Can I get my pay in another currency? | receiving money |
What is the length of a transaction completion? | transfer not received by recipient |
Is there a specific date it can be delivered by? | card delivery estimate |
I have one of your cards, but I don't know how to link it. | card linking |
There is a payment with my card which i definitely did not do. | card payment not recognised |
Hoe do i use my credit card to transfer money? | topping up by card |
How long do deposits take to appear? I've been waiting for more than a week and need the money! | balance not updated after cheque or cash deposit |
Top up not available in my wallet. | topping up by card |
Can I top-up any amount? | top up limits |
I can't input my pin again. | pin blocked |
What do I do to activate? | activate my card |
need to know places i can withdraw money | atm support |
I can't upload my identification. | unable to verify identity |
How long is a transfer in the pending status? | pending transfer |
Who do I talk to for transactions debited twice? | transaction charged twice |
A fee came along with me paying with card | card payment fee charged |
Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through. | cancel transfer |
Can you accept my other card from the U.S.? It is the only other one I have. | supported cards and currencies |
I believe that a card payment I made was cancelled. | reverted card payment? |
Someone made a mistake on my money transfer because I was charged extra fees. | transfer fee charged |
Where are you present globally? | country support |
Exchange rate on a purchase was incorrect | card payment wrong exchange rate |
I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow. | cancel transfer |
Can I get an account for my daughter? | age limit |
Can I set the account to auto top-up? | automatic top up |
I have a cash withdrawal that I don't recognize. | cash withdrawal not recognised |
How do I open an account for my children? | age limit |
Where can I get a new passcode? | passcode forgotten |
After I got my cash, I found out my exchange rate was wrong. | wrong exchange rate for cash withdrawal |
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