input stringlengths 13 433 | label stringclasses 77
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i am under 18 and i am trying to verify my id. why wont it work? | unable to verify identity |
My PIN has been blocked. | pin blocked |
I need to deposit my virtual card, how do i do that. | get disposable virtual card |
can other people use the app to add money to my account | topping up by card |
Why was I charged extra when transferring? | transfer fee charged |
What cards do you support | supported cards and currencies |
Is my PIN the same thing as my passcode? | get physical card |
Is there a limit to a disposable virtual card? | disposable card limits |
A payment shows up on the app that I never made. | card payment not recognised |
How can I receive my salary in another currency? | receiving money |
ATM is broken. It did not give me the full amount (30 pounds.) I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now! | wrong amount of cash received |
My cash withdrawal shows pending, why? | pending cash withdrawal |
I don't have the means to prove my identity. | unable to verify identity |
How many transactions can I do with a disposable card? | disposable card limits |
How long does it take to show a deposit I made to my balance? | balance not updated after cheque or cash deposit |
How long will a transfer from China take? I need to transfer something from there. | transfer timing |
Why was I charged a fee for using my card | card payment fee charged |
The app reversed a top off I had. What should I do? | top up reverted |
I looked at my statement, and there is a charge for 1£ that I don't recognize. Why is it on there? | extra charge on statement |
I can't find the virtual card | getting virtual card |
Where do I order a virtual card? | getting virtual card |
Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please? | balance not updated after bank transfer |
explain the virtual card | getting virtual card |
Why did I get a fee for getting cash? | cash withdrawal charge |
Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money. | cash withdrawal not recognised |
How do I modify my account details? | edit personal details |
My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow? | balance not updated after cheque or cash deposit |
I can't use my virtual disposable card | virtual card not working |
I need to add a serious amount of cash to my card, how do I do that? | top up limits |
I no longer want this account, what should I do? | terminate account |
Its been several days and my cash withdrawal is still pending. Why? | pending cash withdrawal |
Please explain why my payment was declined? I thought everything was good. | declined card payment |
How much longer until I get my new card? | card arrival |
How long does it take transfers from Europe to complete? | transfer timing |
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back? | card payment not recognised |
How long do I have to wait until the transferred money shows up? | balance not updated after bank transfer |
Was my transaction reverted with my card? | reverted card payment? |
What is the estimated date for delivery to US? | card delivery estimate |
What do I need to do to receive my payroll in the account? | receiving money |
I travel a lot, can I get a bulk currency exchange discount? | exchange charge |
Can i have a virtual card? | getting virtual card |
where can i located the auto top up function? | automatic top up |
Why hasn't my money transfer showed up yet? | balance not updated after bank transfer |
Do you have support for flat currencies? | fiat currency support |
Do you offer cards for those in other countries? | country support |
What if I don't want to disclose all of my identity details? | why verify identity |
My contactless stopped working today no matter where I try to use it. How do I get it to start working again? | contactless not working |
Can you give me the restrictions of the disposable cards? | disposable card limits |
how come i was declined | declined cash withdrawal |
What do I do if my payment was reverted? | reverted card payment? |
the money i transferred didnt arrive | transfer not received by recipient |
I do not recongize a payment in my account. | card payment not recognised |
I just got a card, how can I add it to the app? | card linking |
The terminal I paid at wouldn't take my card. Is something wrong? | contactless not working |
How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred. | cash withdrawal not recognised |
I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct? | card payment wrong exchange rate |
I am seeing inside the App a some cash withdrawal that is not mine | cash withdrawal not recognised |
My card has an expiration date, will you send a new one automatically? | card about to expire |
What will happen after my card expires? | card about to expire |
How long do I wait for a transfer from the United States? | transfer timing |
I'm having a hard time proving my identity. | unable to verify identity |
I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened? | balance not updated after cheque or cash deposit |
Can cash be used in physical locations to top up? | top up by cash or cheque |
What are the age limits for your service? | age limit |
what is the amount of disposable cards I can have? | disposable card limits |
Why has my top-up been denied? | top up failed |
What do I do if my phone is stolen? | lost or stolen phone |
Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card. | declined cash withdrawal |
What does it mean when a payment is pending? | pending card payment |
Is it possible to track the card you sent me? | card arrival |
I no longer have my phone, what should I do? | lost or stolen phone |
I need help verifying my identity. | unable to verify identity |
2 weeks ago I ordered my new card. It isn't here. What should I do? | card arrival |
What are the steps to change my PIN to something else? | change pin |
May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please? | declined card payment |
can i deposit a check here? | top up by cash or cheque |
Why have I been charged an extra pound? | extra charge on statement |
My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending? | pending card payment |
What's go on, where is my new card? | card arrival |
My card is expiring so how fast can I get a new one and how much will it be? | card about to expire |
Can you please explain why the exchange rate for the item I bought is wrong? | card payment wrong exchange rate |
What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through. | transfer not received by recipient |
I have an account at another bank, but I want to transfer some of the money to my account here.
. | transfer into account |
My automatic top-up was unsuccessful | top up reverted |
Why is my top-up showing as cancelled? | top up reverted |
Can you tell me the cost of a transfer? | top up by bank transfer charge |
Why was my transfer stopped ? | beneficiary not allowed |
My actual card isn't functioning. | card not working |
Why won't the machine accept my card anymore? | card not working |
What is the first step I need to make for being able to access my account? | why verify identity |
I want a refund on a direct debit. | direct debit payment not recognised |
How can my new card be activated? | activate my card |
What do the disposable cards do? | get disposable virtual card |
How old do you need to be to use the banks services? | age limit |
Is my account accessible even though my verification of my identity has not passed yet? | why verify identity |
Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back? | transaction charged twice |
Um, my top up didn't work | top up failed |
Yesterday my phone was stolen from me :( What do i need to do about it? | lost or stolen phone |
is there a way to see where funds come from | verify source of funds |
when will I get my refund? | Refund not showing up |
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