input stringlengths 13 433 | label stringclasses 77
values |
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When will the money from my bank transfer be available? | balance not updated after bank transfer |
I am still currently waiting for the cash that has been deposited into the account this morning. | balance not updated after cheque or cash deposit |
Is it possible to cancel a transaction? | cancel transfer |
Will my other US credit card be accepted? | supported cards and currencies |
I want to close my account. The service you provide is unsatisfactory to me. | terminate account |
How do I activate my card, so that I can start using it? | activate my card |
If I bought something I didn't like, can I get a refund? | request refund |
My top-up hasn't happened yet. | pending top up |
How do I top up on my card? | topping up by card |
How long does it take for a card to arrive? | card delivery estimate |
how do i get into my account and edit my details | edit personal details |
How do I get a virtual card on my device? | getting virtual card |
Why wasn't my card payment accepted? | declined card payment |
Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it? | transfer not received by recipient |
unhappy with service need to delete account | terminate account |
I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear? | pending card payment |
I have the funds, why can I not use my top-up? | top up failed |
Why hasn't my withdrawal shown on my statement? | pending cash withdrawal |
Do I get a card to keep in my wallet? | order physical card |
Am I going to see a charge for a SEPA transfer? | top up by bank transfer charge |
Card payment still pending. | pending card payment |
Are there steps I need to take before my card expires? | card about to expire |
Can a credit card be used to transfer money? | topping up by card |
Should i uninstall the app before i try it again? | contactless not working |
There is unusual activity on my account and I believe someone took my card. | compromised card |
Is there any age limit? | age limit |
How do I activate my card to start using it? | activate my card |
Do you convert to Euro? | fiat currency support |
I did not do this payment | card payment not recognised |
How long until transfers from Europe go through? | transfer timing |
You provide support in what countries? | country support |
There is an extra charge on my account I didn't authorise, it's just £1, what is it? | extra charge on statement |
I was expecting my new card by now. | card arrival |
I answered so many questions about my identity. Why do you need this info? | why verify identity |
I am entering my passcode but getting an error. | passcode forgotten |
I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back? | request refund |
why does my statement contain an extra fee? | extra charge on statement |
There's a payment with my card that I definitely didn't do myself, never seen that name before. | card payment not recognised |
I made a deposit but it is not showing up in my balance. | balance not updated after cheque or cash deposit |
Please let me know how to place an order for a virtual card | getting virtual card |
I made a bank transfer but it doesn't seem to have gone through? | balance not updated after bank transfer |
Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now. | cash withdrawal not recognised |
I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this? | transfer not received by recipient |
My money disappeared right when I tried to top up | topping up by card |
Will the PIN come separately? | get physical card |
What are the exchange rates? | exchange rate |
I do not recognize the card payment. | card payment not recognised |
Where can I go to find out how to verify my identity? | verify my identity |
the product is not working, can I get a refund? | request refund |
how many virtual cards can i have, i want 8 | getting virtual card |
My bank app said that I got cash from an ATM, but that's a mistake. | cash withdrawal not recognised |
How will I receive my PIN? | get physical card |
Can you tell me how to locate my PIN? | get physical card |
Why was my PIN blocked? | pin blocked |
I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain? | direct debit payment not recognised |
When will my returned transaction show up on my account? | Refund not showing up |
Hello, there seems to be a billing mistake associated with my account. My app was charged $1 more than it should have. Could you please explain why this may have happened? | extra charge on statement |
After transfering some money my balance hasn't changed. | balance not updated after bank transfer |
i want to get a card but i live in the US | country support |
Is a SWIFT transfer acceptable? | top up by bank transfer charge |
How do I reset my passcode? | passcode forgotten |
How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet. | pending transfer |
I think someone stole money from my card | cash withdrawal not recognised |
How long does it take for my id to verify? | unable to verify identity |
I want to activate my card, how do I do it? | activate my card |
Why hasn't my transaction arrived to my friend yet? | transfer not received by recipient |
To receive money are there charges? | top up by bank transfer charge |
A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me. | direct debit payment not recognised |
Why was I charged twice? | transaction charged twice |
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?! | card payment not recognised |
What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free. | cash withdrawal charge |
Is getting my identity verified required before I can use my account? | why verify identity |
I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright. | balance not updated after bank transfer |
Where can I get my currencies exchanged? | exchange via app |
The exchange rate from my card payment isn't right. | card payment wrong exchange rate |
I am being charged a pound out of nowhere. What is this? | extra charge on statement |
How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet. | transfer not received by recipient |
My account is blocked because I entered the wrong pin too many times. Help me unblock. | pin blocked |
I am angry that I got charged for using my card. | card payment fee charged |
I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away. | cancel transfer |
Guide me on how to unblock my PIN | pin blocked |
How do I know how much money I will have when I travel abroad? | exchange rate |
I can't figure out why I haven't gotten my cash, when I already put the check in the bank. | balance not updated after cheque or cash deposit |
Why is my contactless not working? | contactless not working |
What is the process for setting up and account for my child? | age limit |
What if my top up is reverted? | top up reverted |
I would like to use top-up with my Apple Pay. | apple pay or google pay |
Why am I still waiting for a transfer? | balance not updated after bank transfer |
I want to change my pin number from an ATM. Is this possible? | change pin |
I put the wrong pin too many times and now it is blocked. Can you help me unblock it? | pin blocked |
I can't get a contactless payment to work. | contactless not working |
Is there a auto top-up option? | automatic top up |
I want to reactivate my card, I thought I had lost it but I found it. | card linking |
How do I know what exchange rate I will get? | exchange rate |
Will there be a fee to receive a physical card? | order physical card |
Why is top-up verified? | verify top up |
How are cash withdrawals pending? | pending cash withdrawal |
Could my daughter open an account? | age limit |
Is my card denied anywhere? | card acceptance |
My card data has been exposed. | compromised card |
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