input stringlengths 13 433 | label stringclasses 77
values |
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I am worried about fees for top up cards? | top up by card charge |
Why is there a fee for doing a transfer? | transfer fee charged |
Why am I getting double charged for multiple transactions? | transaction charged twice |
I was unable to transfer to another account. | beneficiary not allowed |
Why can I not transfer money into my account? | transfer into account |
hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent. | direct debit payment not recognised |
Do I have to go to the bank to change my PIN? | change pin |
Can you transfer money to your card by bank transfer? | transfer into account |
How fast are transfers from Europe? | transfer timing |
If I see a payment in the app that I don't recognize, what should I do? | card payment not recognised |
I'm noticing a payment/purchase at a company that I don't recognise. | card payment not recognised |
Help! I think my phone may be stolen or lost! | lost or stolen phone |
I am not recognized by the app. | unable to verify identity |
Can you tell me whats going on with my card it seems to be not working? | card not working |
I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through? | pending card payment |
What do I do if I can't get my card out of the ATM? | card swallowed |
My card got stuck in an ATM. | card swallowed |
Why did I get charged extra? | card payment fee charged |
Tell me where I can find the auto top up feature and a little bit about it please. | automatic top up |
Any extra charges for exchanging currencies? | exchange charge |
My recent transfer didn't go through - why not? | declined transfer |
How long does it take for deliver to the US? | card delivery estimate |
I made a purchase with my card and I was charged a fee for using it | card payment fee charged |
How many disposable cards are available per account? | disposable card limits |
How do you find the exchange rate? | exchange rate |
Top up my card please, which y'all support? | supported cards and currencies |
I live in the UK. Can I get a card? | country support |
What's your refund policy if I bought an item from you? | request refund |
What do I do now that I can't use this card? | card not working |
Why did you revert my top up? | top up reverted |
How can I link my bank to my top up account? | transfer into account |
Can I choose the day it's delivered? | card delivery estimate |
I need to change my personal details in my account. | edit personal details |
Can you explain why the ATM is giving me less money than what I asked for? | wrong amount of cash received |
My card is going to expire, what do I do? | card about to expire |
Are currency exchanges free? | exchange charge |
May I order another card? | getting spare card |
What are the steps to reset my passcode? | passcode forgotten |
How long does it take for a refund to appear? | Refund not showing up |
Can the exchange rate change while I am in the process of making a withdrawal? | wrong exchange rate for cash withdrawal |
How long does it take for a pending cash withdrawal? | pending cash withdrawal |
How can I tell if there will be a fee added to my payment or not? | card payment fee charged |
I need to change my card PIN. | change pin |
Is it possible to go ahead and log in, although I have not been confirmed yet? | why verify identity |
I am still waiting for a the cash I deposited this morning | balance not updated after cheque or cash deposit |
I heard you have virtual cards. How do I get one? | getting virtual card |
Can this app take my salary? | receiving money |
can i get a card if i live in the US? | country support |
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already. | transfer not received by recipient |
How's the exchange rate? | exchange rate |
Will you charge for a physical card? | order physical card |
Is there any fees associated with receiving money with this account? | top up by bank transfer charge |
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help! | card payment fee charged |
I am unable to access my app due to forgetting my passcode. | passcode forgotten |
What is wrong with my top-up? | pending top up |
I want to know how to transfer money with my credit card | topping up by card |
How can you assist on verifying my identity? | verify my identity |
There is a card payment I'm not familiar with. | card payment not recognised |
My card is not working. | card not working |
I need to find the card I received in the app. | card linking |
How fast can I transfer something from China? | transfer timing |
Why do I have two charges It should only be one charge? | transaction charged twice |
Is there a way to reset my PIN? | pin blocked |
Changed details is essential, what steps do I take to do so? | edit personal details |
I just noticed my transfer was declined and I don't know why. Can you help me? | declined transfer |
In a month, my card will reach its expiration date, am I required to request the next card? | card about to expire |
I seem to be having trouble with my Google Pay Top. Can you please help? | apple pay or google pay |
How can I add money automatically? | automatic top up |
I see an unfamiliar Direct Debit payment. | direct debit payment not recognised |
If I am not in the country and I need to change my PIN, how can this be done? | change pin |
Why did I get charged a fee on my card? | card payment fee charged |
Can I auto-top up? How do I do it? | automatic top up |
Why was I charged for payments? You didn't warn me about additional fees. | card payment fee charged |
I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it? | pending cash withdrawal |
Did you deactivate my card it's not working anymore | card not working |
I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer. | failed transfer |
What is the wait time until money reaches my account? | transfer timing |
How long does a check take to show up in the account balance? | balance not updated after cheque or cash deposit |
why did i only get 20.00 | wrong amount of cash received |
Please send a new card; the ATM ate mine. | card swallowed |
I just deposited cash to my account and can't find it! | balance not updated after cheque or cash deposit |
Why do I have an unexpected fee on my bill? | transfer fee charged |
Why is the cash withdraw I made shown as pending? | pending cash withdrawal |
How do I reset my password? | passcode forgotten |
There is a withdrawal in my account I didn't make. | cash withdrawal not recognised |
What is the system for determining the exchange rate? | exchange rate |
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden? | transfer fee charged |
I'd prefer to use my American Express when putting funds into my account. | supported cards and currencies |
What can I use to receive my salary? | receiving money |
Okay, I found my card, can I put it back in the app? | card linking |
The exchange rate applied is wrong for my international purchase. | card payment wrong exchange rate |
How do I tell if my top up was reverted? | top up reverted |
How do I know when my card will expire? | card about to expire |
The app is saying I made a withdrawl but I didn't. | cash withdrawal not recognised |
Can you tell me the limit for top ups? | top up limits |
I attempted to top up using my card, but now the money just disappeared? | topping up by card |
I need more physical cards than I have right now! | getting spare card |
Do I get charged if I top up with my European bank card? | top up by card charge |
Can I get a new card with new expiration date in China? | card about to expire |
Do you know why my card payment has been declined? | declined card payment |
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