input stringlengths 13 433 | label stringclasses 77
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There was a fee charged when I paid with my card. | card payment fee charged |
Can my job deposit my wages directly into the account. | receiving money |
I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it. | declined transfer |
Is it possible to get a Visa and Mastercard from you? | visa or mastercard |
How long before a bank transfer shows up in the account? | balance not updated after bank transfer |
Can my account be topped up by my friends? | topping up by card |
I'm still waiting for my card. | card arrival |
My card was eaten by the cash machine what do I do? | card swallowed |
Do you allow exchanges of EUR? | fiat currency support |
I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me | Refund not showing up |
How can I lookup the source for my available money? | verify source of funds |
Do you have an age limit? | age limit |
Why does my statement show a $1 charge on my account? | extra charge on statement |
I made a cash deposit and the balance wasn't updated. | balance not updated after cheque or cash deposit |
What are these fees i am paying? | card payment fee charged |
There is a mysterious debit transaction on my statement | direct debit payment not recognised |
How can I revert a transaction from this morning? | cancel transfer |
I can't use the app because I got mugged yesterday and they took everything. Please help. | lost or stolen phone |
Why is there an extra fee on a transfer? | transfer fee charged |
i need to proof my identity to you why and how? | why verify identity |
Is there any way to cancel my transfer | cancel transfer |
I believe my card has been compromised because of a strange withdrawal | cash withdrawal not recognised |
On the card that is coming, what's the tracking info? | card arrival |
When did you send me my new card? | card arrival |
Your machine took my card. How do I get it back? | card swallowed |
the exchange rate at which my card payment is at is wrong | card payment wrong exchange rate |
I am having trouble verifying my id. | unable to verify identity |
Why can't I take $100 out | wrong amount of cash received |
The day before yesterday I transferred funds to another account within the country. The funds have not yet arrived. I double and triple checked the account number and it was correct. Why hasn't the transfer been completed yet? | transfer not received by recipient |
Is it possible for a transaction to be cancelled? | cancel transfer |
What is the average pending time for a transaction? | pending transfer |
I couldn't transfer money to my bank, why not? | beneficiary not allowed |
Will you be adding more currencies in the future? | fiat currency support |
I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that? | beneficiary not allowed |
Which cards and currencies are supported? | supported cards and currencies |
For what reason did my top-up get cancelled? | top up reverted |
How do I get to the virtual cards? | getting virtual card |
Can I receive a refund for an item I purchased? | request refund |
I have one other credit card from the US. Do you take it? | supported cards and currencies |
Am I able to get this shipped to China? | card about to expire |
I need assistance with transferring funds to another account. | transfer into account |
Do you offer a discount for those who perform frequent currency exchanges? | exchange charge |
is it possible to get a refund for something I purchased? | request refund |
Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? | transaction charged twice |
I need my card right away. | card delivery estimate |
Is there a limit to the top-ups someone can do? | top up limits |
What do I do? The ATM took my card! | card swallowed |
Will I receive all the money sent to my account by SEPA transfer? | top up by bank transfer charge |
I haven't seen the cash yet from the cheque I deposited. | balance not updated after cheque or cash deposit |
My credit card has been declined. | declined card payment |
I didn't make this payment! | card payment not recognised |
This debit is not my transcation. How do I get my money out back? | direct debit payment not recognised |
I need information explaining why my top-up failed to go through | top up failed |
can i top up from a usa credit card | supported cards and currencies |
How does it work when I transfer money into my account? | transfer into account |
What can I do to make my physical card work? | card not working |
Why isn't my refund showing up? | Refund not showing up |
Help! I need to cancel a transaction. | cancel transfer |
I wish to top up using a cheque. | top up by cash or cheque |
Tell me how to change my details. | edit personal details |
is there a way to change name? | edit personal details |
How long does it take for cards to be delivered after ordering them? | card delivery estimate |
How do I reverse a transaction on my account? | request refund |
It won't let me verify my identity. | unable to verify identity |
My account transfer was blocked. | beneficiary not allowed |
I would like to receive a refund for something I bought. | request refund |
How do I receive money from someone? | receiving money |
Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour. If this verification has in fact, failed, double-check to make sure that your images are clear. Also make sure that your document photos have no blur or glare. They need to be readable. You must also be 18 ye... | unable to verify identity |
People are using my debit card - help! | direct debit payment not recognised |
Why am I charged whenever I withdraw cash? | cash withdrawal charge |
There is a payment I don't recognize | card payment not recognised |
Can I use google pay for topping -up | apple pay or google pay |
The money is still in my account even though I already paid -- I don't understand what happened. | reverted card payment? |
Is there a charge for top-ups? | top up by card charge |
I would like to know why a withdraw I made for some cash shows up as pending. | pending cash withdrawal |
Why isn't my refund showing up in my statement? | Refund not showing up |
Hello, what is a virtual card and how do I get one? | getting virtual card |
My balance is not right. It has not been updated for the cash or cheque deposit. | balance not updated after cheque or cash deposit |
How long does it take for a purchase to go from pending to authorised? | pending card payment |
Where does the exchange rate stand right now? | exchange rate |
I could not transfer funds to a beneficiary; is there a problem with your software? | beneficiary not allowed |
Will I see the transfer in my account within the week? | transfer timing |
Why did I get a $1 extra fee on the statement? | extra charge on statement |
I use this card all the time so why did it get declined at the store today? | declined card payment |
How can I exchange currencies in the app? | exchange via app |
My card payment has been cancelled | reverted card payment? |
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset. I want a refund as I now refuse to pay for the product. | request refund |
What happened to the transfer I did? | balance not updated after bank transfer |
Hi, I have an apple watch. How do I use it to top up my card? | apple pay or google pay |
What happened to my top-up? It was all done and now it's gone! Are you having problems with your system? | top up reverted |
Please provide details on how to top up my account using transfer option | transfer into account |
Will I get a Visa card or Mastercard? | visa or mastercard |
I did not get enough cash | wrong amount of cash received |
Can you please explain why my beneficiary is not allowed? | beneficiary not allowed |
I just had a look at my statement. Why have I been changed for using the ATM? | cash withdrawal charge |
Can you deliver the PIN separately? | get physical card |
What flat currencies do you support for holding and exchange? | fiat currency support |
where can I find the auto-top up option? | automatic top up |
My money hasn't been transferred yet. | balance not updated after bank transfer |
my refund has not hit my account yet | Refund not showing up |
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