input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Delete all of my account information and my account right now. | terminate account |
Hi, I'm buying my son Bertie a starter home in London. I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error. What is going on? If I wait any longer the house prices might rise, can you look in to it please? | failed transfer |
I need to add money to my account. Can I do so via bank transfer? | transfer into account |
Can I use my account even though the identity verification has not passed yet? | why verify identity |
How long will it take for the cash I deposited this morning to show up? | balance not updated after cheque or cash deposit |
I made a payment but the app gave the money back. | reverted card payment? |
My passcode was denied. | passcode forgotten |
When will my top up be approved? | pending top up |
When will I receive the cash payment from the check I deposited? | balance not updated after cheque or cash deposit |
I need to deposit money to my account | transfer into account |
My balance doesn't include my latest transfer | balance not updated after bank transfer |
How much does it cost to make transfers? | top up by bank transfer charge |
Tell me why my topup wouldn't go through? | top up failed |
I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this? | wrong amount of cash received |
I do not know what this cash withdrawal is | cash withdrawal not recognised |
I need to refund my item, can you please help? | request refund |
Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back? | pending cash withdrawal |
Help me unblock my PIN. | pin blocked |
What steps do I need to get another card? | getting spare card |
Is USD free to top up with a US card? | top up by card charge |
Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong? | transfer not received by recipient |
withdrawal pending meaning? | pending cash withdrawal |
Will I be charged for topping up? | top up by card charge |
I got a transfer fail message, but no explanation of why-- what happened? | failed transfer |
How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending. | pending transfer |
Can you give me a virtual card? | getting virtual card |
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already. | transfer not received by recipient |
Can you tell me your exchange rates? | exchange rate |
A transfer to my account was denied. | beneficiary not allowed |
I've forgotten my app passcode completely. | passcode forgotten |
Can I use my Apple Watch to pay for gas? | apple pay or google pay |
Please give me a Mastercard instead. | visa or mastercard |
What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good. | balance not updated after bank transfer |
Does the app allow for exchanges between currencies? | exchange via app |
I have have multiple charges for one transaction. | transaction charged twice |
What is the longest a US transfer should take to appear in my account? | transfer timing |
Your exchange rates come from where? | exchange rate |
I sent a payment but now it's not showing up. | reverted card payment? |
I made a transaction, but I made it to an account I didn't mean to make it to. | cancel transfer |
Why was the price higher when I paid with my card? | card payment fee charged |
What's going on? My card wont accept any transactions. | card not working |
May I reactivate my card? I previously reported it lost, but have now found it safe and sound. | card linking |
I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed? | transfer not received by recipient |
Which fiat currencies are compatible for exchange and holding? | fiat currency support |
I think the exchange rate for the cash I withdrew wasn't correct. | wrong exchange rate for cash withdrawal |
On my disposable card, is there a transaction limit? | disposable card limits |
My credit card did not go through. Can you see if it has insufficient funds? | top up failed |
Can I change my PIN on holiday? | change pin |
Why is my money not in my account. I have already sent it out. | balance not updated after cheque or cash deposit |
I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do? | wrong amount of cash received |
I can't find how to top up my account with a check. Where is that? | top up by cash or cheque |
I have transactions that I don't recognize - I think someone is using my card. | compromised card |
Why is your exchange rate different on different days? | exchange rate |
Is it free to send out more cards? | getting spare card |
How do I change my passcode? | passcode forgotten |
I am unable to use my top-up on the app. Could you explain this to me? | top up reverted |
my cash withdrawal has not come out of my account yet. | pending cash withdrawal |
I placed my order a week ago. Is it ok that my card isn't here yet? | card delivery estimate |
I looked at my statement and found a payment I and found a mistake. | card payment not recognised |
Cash withdrawal was incorrect at ATM. | wrong amount of cash received |
What methods are available for my friend to send me money? | receiving money |
Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? | transaction charged twice |
Why was I charged for withdrawing cash? | cash withdrawal charge |
For a week now, I have tried to use my card and it is still not working. | card not working |
I made a card payment, but it has been declined? | declined card payment |
Why are the things I bought earlier today still showing as pending? | pending card payment |
Can I use Apple Pay to top-up? | apple pay or google pay |
I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong? | top up reverted |
I exchange currencies a lot. Can I get a discount? | exchange charge |
How long does it take for me to get my new card? | card arrival |
I was transferring some money to a friend, which I thought would be free, but I see there is a charge. What's up with that? | transfer fee charged |
Are there fees for adding money with an International card? | top up by card charge |
I use my card internationally to manage payments and I just noticed that you are adding additional fees. Why? I am a good customer and this has me thinking about leaving. | transfer fee charged |
I got notified that my top up has been reverted. Why? | top up reverted |
Card activation is not working. What do i do? | activate my card |
Help my activate my card. | activate my card |
Is there a way to undo a transaction? | cancel transfer |
Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this? | transaction charged twice |
Do you take both Visa and Mastercard? | visa or mastercard |
My passcode won't work. | passcode forgotten |
If I am in China, can I still order a new card and if so, how? | card about to expire |
I am unable to use my card for some reason. | card not working |
I don't have a password. | passcode forgotten |
My money transaction can't be seen by the person I sent it to | transfer not received by recipient |
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago. | pending card payment |
I could only take the amount of money that was available to me which was less then I expected. | wrong amount of cash received |
Any charges applicable for new card? | contactless not working |
It says "pending payment?" Why is it saying this? | pending card payment |
I misplaced my phone so I can't use the app! Does this mean I can't use my card? | lost or stolen phone |
Can you tell me if I can hold money in several currencies? | fiat currency support |
How can I transfer money to this account from another bank? | transfer into account |
Too many times I entered the incorrect PIN. How can I get my account unblocked? | pin blocked |
I would love one of the virtual cards! | getting virtual card |
I withdrew $100 but only received $20 | wrong amount of cash received |
I was made to pay an additional pound! | extra charge on statement |
I need a transfer cancelled. | cancel transfer |
How do I edit my details? | edit personal details |
I want to transfer money into my account, what do I do? | transfer into account |
Should my cash withdrawal still be pending? | pending cash withdrawal |
Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet... | balance not updated after bank transfer |
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