input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Tell me how to delete my account. | terminate account |
I have been charged twice on my statement. | transaction charged twice |
It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take? | pending transfer |
Can you tell me where my readily available cash has come from? | verify source of funds |
When will the transaction post to my account? | pending transfer |
How do I change my AUD into GBP? | exchange via app |
Will I be charged for a top off transfer? | top up by bank transfer charge |
If I want a friend to top off my account, can they? | topping up by card |
Why was my transaction declined? | failed transfer |
Are all European currencies available for holding and exchange? | fiat currency support |
My top up says it is still pending | pending top up |
What do you require to verify someone's identity? | verify my identity |
How do I get my card PIN? | get physical card |
ATM only gave me $20 instead of $100 | wrong amount of cash received |
What is a pending cash withdrawal? | pending cash withdrawal |
What was the extra charge for withdrawing money? | cash withdrawal charge |
How can I open an account for my children? | age limit |
When do I get my card PIN? | get physical card |
How long does it take to get money from Europe? | transfer timing |
If my cash withdrawal is still not showing, is something wrong? | pending cash withdrawal |
Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool. | extra charge on statement |
Why is there an extra fee on my statement? | extra charge on statement |
Why is the exchange rate different from what I expected? | card payment wrong exchange rate |
there is a charge i dont recognize | card payment not recognised |
I am not able to see the card PIN anywhere? | get physical card |
Do I need to order a new card if mine is expiring? | card about to expire |
My details need to be changed, how can I do so? | edit personal details |
Can I have my account add money automatically in certain intervals? | automatic top up |
I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge. | extra charge on statement |
How long do transfers take to go though | balance not updated after bank transfer |
How come my card payment has been declined? | declined card payment |
My card is about to expire. Are there any costs with a replacement card? How quick do you mail it to me? | card about to expire |
If I am running low on credit can I auto top up? | automatic top up |
What cards and currencies can I use? | supported cards and currencies |
Why use a disposable card? | get disposable virtual card |
I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend. It didn't notify me beforehand either or I wouldn't have ever done it. | wrong exchange rate for cash withdrawal |
What do I do when a charge has been made that I did not make? | cash withdrawal not recognised |
why is a transfer to beneficiary not possible? | beneficiary not allowed |
My card payment still pending | pending card payment |
A wrong amount of cash we sent to me. | wrong amount of cash received |
I withdraw money abroad but I didn't get the right amount. | wrong exchange rate for cash withdrawal |
If I want to select a new PIN what do I do? | change pin |
I want to change the wrong exchange rate. | card payment wrong exchange rate |
What is this card payment, I do not recognize it. | card payment not recognised |
Transfer was declined, could not complete request. | declined transfer |
What currencies are available for my use in holding and exchange? | fiat currency support |
I bought a product a week ago, but may need to return it. | request refund |
Am I charged more for using the ATM? | cash withdrawal charge |
How come my cash withdrawal came with an unnecessary fee?! | cash withdrawal charge |
I recently bought something abroad but the exchange rate is incorrect. Why? | card payment wrong exchange rate |
I am still waiting for verification. Can I use my account before I am verified? | why verify identity |
How do I cancel a transfer? | cancel transfer |
Are visa and mastercard accepted | visa or mastercard |
Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks. | reverted card payment? |
What other currencies can I hang onto? | fiat currency support |
I transferred some cash and it has not arrived yet. | transfer not received by recipient |
In the US, how long is the wait for a transfer? | transfer timing |
Is there a way to use a cheque to top up my account? | top up by cash or cheque |
What are my payment options for topping off my account? | top up by cash or cheque |
Where do I need to go to change my PIN? | change pin |
Where do I go to see the source of my available money? | verify source of funds |
Where do I go to change my account details? | edit personal details |
How long does it take for a money transfer to show up? | pending transfer |
What is the fee for topping up a US card? | top up by card charge |
Could you assist me in finding my lost card? | lost or stolen card |
do I need to verify my identity before I can use my card? | why verify identity |
I'm trying to verify my top up card, how do I do that? | verify top up |
I was charged twice. | transaction charged twice |
There is a payment done with my card which i definitely did not do.Never seen that name before. | card payment not recognised |
Are there any hidden extra fees for currency exchanges? | exchange charge |
What is the verification process used for? | verify top up |
I was wondering if you will take any fees in exchange for top ups? | top up by card charge |
I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result! | declined transfer |
I wondered if multiple currencies is okay? | fiat currency support |
My salary is in GBP, do I need to exchange it before putting it into my account? | receiving money |
Are purchases returnable for full refund? | request refund |
How do I locate my PIN now that I have my card? | get physical card |
How can I change to another currency? | exchange via app |
How long will this transfer from europe take? | transfer timing |
My card has been lost / stolen | lost or stolen card |
After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem. | balance not updated after cheque or cash deposit |
I think I was charged twice, please help! | transaction charged twice |
why do you verify the top up | verify top up |
The transfer finally worked, but how long does it stay pending? | pending transfer |
Can I get a Visa from you? | visa or mastercard |
May I change my PIN? | change pin |
Can I exchange an item for a refund? | request refund |
My card was stolen. What do I need to do? | lost or stolen card |
Why has my beneficiary been denied? | beneficiary not allowed |
Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast. | cash withdrawal not recognised |
Could you please recommend what I should do if my card keeps getting declined? I planned to top-up today but I am unable to get it to work. I need a fast solution to this problem. | top up failed |
Why do you guys need to verify my identity? | why verify identity |
I think a payment I made with a card was cancelled. | reverted card payment? |
Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour. | pending top up |
How long will I have to wait for my new card? | card delivery estimate |
How can I top up using google pay? | apple pay or google pay |
Is the card welcomed by everybody? | card acceptance |
the exchange rate for my withdrawal is wrong | wrong exchange rate for cash withdrawal |
How many currencies can I have? | fiat currency support |
How do I order a card? | order physical card |
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