input stringlengths 13 433 | label stringclasses 77
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I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for. | wrong amount of cash received |
A WD was just made on my account, but it was not me and I still have my card. What to do? | cash withdrawal not recognised |
What currency is acceptable for a top up? | supported cards and currencies |
Can I order a new card with the app? | card about to expire |
I don't recognize this payment | card payment not recognised |
Do I have to manually top up once I'm too low? | automatic top up |
How long until I see a cash withdrawal? | pending cash withdrawal |
I don't know what this Direct Debit payment on my account is for. | direct debit payment not recognised |
I don't recognize this withdrawal on my statement | cash withdrawal not recognised |
Does auto top-up have a limit? | automatic top up |
The transfer was accepted but now it's stuck on pending. When will it go through? | pending transfer |
I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got. | pending cash withdrawal |
I want to take some funds from my other bank account and add them to this one. | transfer into account |
Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past. | beneficiary not allowed |
Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account. | transaction charged twice |
I would really like a physical card. | order physical card |
How long will it take for the money to reach my account? | transfer timing |
I punched in the wrong pin too many times and I'm locked out. | pin blocked |
I would like to exchange currency What types are there? | exchange via app |
What other fiat currencies can I use? | fiat currency support |
I placed a cash deposit in my account but I can't see it yet. | balance not updated after cheque or cash deposit |
I'm not sure what I need to verify my identity. | verify my identity |
I put money into my account in the form of a cheque, but my balance did not change. | balance not updated after cheque or cash deposit |
My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate? | wrong exchange rate for cash withdrawal |
Why has my payment been declined? I paid by card. | declined card payment |
I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times? | failed transfer |
My transfer is pending too long. | balance not updated after bank transfer |
What should I do if I think there are unauthorized transactions? | compromised card |
I don't recognize this payment at all! Help! | card payment not recognised |
Is there a way to recover my password? | passcode forgotten |
Will the duplicated payment be refunded? | transaction charged twice |
My topup got reverted. Please let me know if there is any issue in system. | top up reverted |
The card that I have isn't working. This is the physical card. | card not working |
What is the reason for the identity check | why verify identity |
I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time? | failed transfer |
I only received $20, but I requested $100. | wrong amount of cash received |
Can I auto top-up as much as I want? | automatic top up |
How do I report fraud on my card? | compromised card |
I wanted to know why there is a transfer of mine pending. | pending transfer |
I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it. | declined cash withdrawal |
I hate this company! Can you delete my account? | terminate account |
My address needs to be changed. | edit personal details |
I tried activation my card and it didn't employment | activate my card |
How long does it take to get my money | transfer timing |
Where can I use this card? | card acceptance |
What do you do to transfer money to my account? | transfer into account |
I will need a new card because mine is almost expired. How fast do I get a replacement and what is the cost? | card about to expire |
There was a direct debit I don't recognize. | direct debit payment not recognised |
I'm not able to activate my card how do I fix this problem? | activate my card |
What needs to be provided for identity verification? | verify my identity |
I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is? | direct debit payment not recognised |
How is the exchange rate calculated? | exchange rate |
Why are you asking so many questions about who I am | why verify identity |
Why have i been charged a fee for using my card? | card payment fee charged |
How to modify my details. | edit personal details |
A shop I go to didn't let me pay. | declined card payment |
Do you have any options to top up with a cheque on my account? | top up by cash or cheque |
Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem? | declined cash withdrawal |
Can you tell me how I would go about learning where my funds came from? | verify source of funds |
If I lost my phone, how can I stop someone from accessing my account through the app? | lost or stolen phone |
How long does it take for a transfer to post | balance not updated after bank transfer |
What type of fiat currencies do you support? | fiat currency support |
I need mastercard as well as visa | visa or mastercard |
I can't use top up on Google Pay. | apple pay or google pay |
Will the system automatically update once there is no more money left? | automatic top up |
Whats the maximum number of disposable cards that I can get? | disposable card limits |
what was the $1 fee i got | extra charge on statement |
Will you tell me how I am supposed to use the disposable cards? | get disposable virtual card |
My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck, mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back ont... | transaction charged twice |
There's an error in regards to the exchange rate for an item I bought. | card payment wrong exchange rate |
The app says I made a cash withdrawal even though I didn't. | cash withdrawal not recognised |
Why am I being charged a fee on a card payment? | card payment fee charged |
I got less cash than what I specified for through the ATM. | wrong amount of cash received |
Do cash withdrawals cost anything? | cash withdrawal charge |
I can't get my actual card to work | card not working |
I am just waiting for the transaction to be completed. | transfer not received by recipient |
I did not receive my purchase, how do I cancel it? | request refund |
what is this extra charge for a withdrawal? | cash withdrawal charge |
What do I need for the identity check? | verify my identity |
Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try. | declined transfer |
What happened to my cash deposit? | balance not updated after cheque or cash deposit |
how come my withdrawal rate is wrong for my cash withdrawal | wrong exchange rate for cash withdrawal |
How can I cancel this transaction? | cancel transfer |
I did a transfer. What is the extra fee? | transfer fee charged |
I just moved. How do I give you my new address? | edit personal details |
My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded. | transaction charged twice |
I think somebody made an unauthorized copy of my card. My account has a cash withdrawal for 500£ that I did not make. Please help. | cash withdrawal not recognised |
Why do you need so much id info from me? | why verify identity |
Why was I unable to complete my transfer? | failed transfer |
There is the same transaction showing more than once. | transaction charged twice |
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain? | cash withdrawal charge |
how come my transfer declined | declined transfer |
I made a transaction at an atm and was charged extra for it. | cash withdrawal charge |
I recently transferred money to my account when will it show up? | balance not updated after bank transfer |
How many disposable cards per person? | disposable card limits |
I have kids and I'm curious at what age could they start to use your service. | age limit |
I just had my card get declined at the ATM! I need to get money out but I am unable to. Why has this happened? | declined cash withdrawal |
Please explain the charge of 1L in error. I have purchased nothing in this amount. | extra charge on statement |
Where do I go to add a new card? | card linking |
Could you please tell me why my purchases from this morning say payment is pending? | pending card payment |
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