input stringlengths 13 433 | label stringclasses 77
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My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on? | top up reverted |
My friend deposited $100 into my account, but it is not showing up! | balance not updated after cheque or cash deposit |
Why has my withdrawal not posted? | pending cash withdrawal |
When will I be able to see my refund? | Refund not showing up |
Yikes! I didn't get the amount of money that I requested. What do I do now? | wrong amount of cash received |
I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is? | transfer not received by recipient |
i am express delivering my card to the us, how long will that take | card delivery estimate |
I would like to change my name after marriage. | edit personal details |
There is a payment on my card that I do not recognize. | card payment not recognised |
I just received a new card, where do I go to link it to my account? | card linking |
I want to start using my card. | activate my card |
I was charged an extra fee for a card payment. I was unaware of these fees beforehand. | card payment fee charged |
My balance is not what I thought it was following an ATM withdrawal | pending cash withdrawal |
why is there a service fee on my statement? | extra charge on statement |
I am looking to change my adress. | edit personal details |
I tried to make a transfer like five different times. Why won't your system let me? Is it broke? | failed transfer |
I entered the wrong pin too many times and now I think it's blocked. What do I do? | pin blocked |
What's the top-up limit? | top up limits |
I found a charge on my debit that I did not make. | direct debit payment not recognised |
I was declined a transfer | declined transfer |
How much does it cost to do a transfer? | top up by bank transfer charge |
How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged? | card payment fee charged |
I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that! | wrong exchange rate for cash withdrawal |
You operate in which countries? | country support |
How long does a transfer transaction take? | transfer timing |
Is my card lost? I am still waiting for it to be delivered. | card arrival |
It seems that the rate I got is incorrect. | card payment wrong exchange rate |
Where do I unblock my PIN? | pin blocked |
How do I know what the exchange rate will be when I make an exchange. | exchange rate |
How do I get my card back after the ATM swallowed it. | card swallowed |
How can I cancel my transfer? | cancel transfer |
Editing my personal details | edit personal details |
The exchange rate for me was wrong when I was abroad. | wrong exchange rate for cash withdrawal |
The disposable cards, what are they for? | get disposable virtual card |
Is it possible to order a virtual card? | getting virtual card |
Why am I charged a fee for using my card on some purchases? | card payment fee charged |
I got a new address and need to change my information. | edit personal details |
I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible. | reverted card payment? |
Where is my refund? it appears to be missing. | Refund not showing up |
I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong? | failed transfer |
How do I reactivate a card I thought I lost? | card linking |
Who accepts the card? | card acceptance |
Can I only top-up digitally? Or could I use cash? | top up by cash or cheque |
What's the process for topping up my card? | topping up by card |
Is there a fee for transferring money | transfer fee charged |
Please tell me how disposable virtual cards work? | get disposable virtual card |
Do you accept Visa or Mastercard? | visa or mastercard |
How can I cancel a transfer I made | cancel transfer |
Do you let me choose between Visa and Mastercard? | visa or mastercard |
What is the charge for sending out more cards? | getting spare card |
left my phone at hotel, cant use app | lost or stolen phone |
There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it. | compromised card |
Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through. | wrong amount of cash received |
app malfunctioning, does not know its me | unable to verify identity |
What's the phone number to freeze a card? | lost or stolen card |
What is the top-up limit on my cards? | top up limits |
I need assistance to activate the card on my account. | activate my card |
What's up with the extra fee I got? | cash withdrawal charge |
Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes. | change pin |
I no longer want this can i cancel my purchase? | request refund |
How can I convert currencies? | exchange via app |
The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this? | wrong amount of cash received |
My cheque is taking a while | balance not updated after cheque or cash deposit |
Will you charge an extra fee for top ups? | top up by card charge |
I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do? | wrong amount of cash received |
The transfer I tried to make failed. | failed transfer |
I'm not sure why the card payment didn't work. | declined card payment |
What fees are charged when I top up | top up by card charge |
I moved and would like to change my address. | edit personal details |
Why did I get charged more than once? | transaction charged twice |
What are these disposable virtual cards all about? | get disposable virtual card |
What fiat currencies are used with holdings and exchanges? | fiat currency support |
I think that my card has been stolen! | lost or stolen card |
A payment in my account was made by someone I don't know | card payment not recognised |
Where is the transfer to my account? | balance not updated after bank transfer |
I need to cancel a transaction immediately. | cancel transfer |
I found the exchange rate for my cash withdrawal is wrong | wrong exchange rate for cash withdrawal |
Can I top up my account with Google Pay? | apple pay or google pay |
Hello. I bought an item a while ago, and have since requested a refund. However, upon checking my online statements, it seems that I haven't been issued a refund yet. How can this be remedied? | Refund not showing up |
I need to transfer money into my account, and I don't know how to do that. | transfer into account |
What businesses accept this card? | card acceptance |
I have a new card and I need to activate it. | activate my card |
Why was my cash withdrawal given the wrong exchange rate? | wrong exchange rate for cash withdrawal |
Can I use cash to top up | top up by cash or cheque |
I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal? | pending transfer |
My account isn't showing a transfer I made. | balance not updated after bank transfer |
I urgently need to transfer something from China. How long can I expect it to take? | transfer timing |
My ATM card isn't working for a withdrawl | declined cash withdrawal |
Can you tell me about the exchange fee? | exchange charge |
Why has my deposit in the ATM not cleared yet? | pending cash withdrawal |
want to know where funds come from | verify source of funds |
How will I know what the exchange rate is? | exchange rate |
There's a direct debit payment that I don't recognize. | direct debit payment not recognised |
Is there somewhere I can send a check to add to my account? | top up by cash or cheque |
When I exchanged currencies the value of my money changed. | wrong exchange rate for cash withdrawal |
What is the current exchange fee? | exchange charge |
A random charge got added to my card | card payment not recognised |
In the app, where do I find my card PIN? | get physical card |
Where do I go to get my new card linked? | card linking |
Why isn't my cash deposit showing up in my account? I deposited it this morning. | balance not updated after cheque or cash deposit |
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