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Three months ago I bought a new house for my cat, fluffy. Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week. They said they have sent a refund but it's not there, can you tell me where it is? | Refund not showing up |
Do the disposable cards have any restrictions on them? | disposable card limits |
My disposable virtual card isn't working. | virtual card not working |
You will hear back from us about your verification results in 10 minutes to a one hour timeframe. If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable. You need to be 18 years of age or older and a resident of Sw... | unable to verify identity |
I want to cancel my purchase | request refund |
This isn't fair! I thought transfers could be made for free. I just made a purchase online from abroad and now see some strange fee that I've never seen before. | transfer fee charged |
How is the current exchange rate? | exchange rate |
I can't be sure, but I think that someone may be using my card. | compromised card |
There is a direct debit charge that I don't recognize, what can I do? | direct debit payment not recognised |
Where can I get a card in the EU? | country support |
Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw. | wrong amount of cash received |
I entered the correct pin but I still couldnt get funds. | declined cash withdrawal |
Can I use as many top-ups as I want? | top up limits |
Am I allowed to use different currencies? | receiving money |
I deposited a check a few days ago and it's still not gone in! Please help me with this | balance not updated after cheque or cash deposit |
I'm dissatisfied with the service and would like to terminate the account. | terminate account |
What are the disposable card limits? | disposable card limits |
How can I prove who I am? | verify my identity |
Give me my card, I need it now! | card delivery estimate |
I want to revert a transaction I did | cancel transfer |
I need to top up, but I have to use an international card. Is there a cost for that? | top up by card charge |
I want this fee reversed from my account. | request refund |
How do I go through the identity checks? | verify my identity |
It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people. | request refund |
The wrong exchange rate was used for my cash withdrawal | wrong exchange rate for cash withdrawal |
Can I schedule future top ups? | automatic top up |
Is the top-up amount unlimited? | top up limits |
How do I prove I am who I am? | verify my identity |
My purchase from this morning still is pending. | pending card payment |
what steps do i do to get a real card | order physical card |
I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on? | top up reverted |
I think my top up was reversed. | top up reverted |
My PIN is unlocked, what do I do? | pin blocked |
I should not have been charged a fee for cash withdrawal. | cash withdrawal charge |
I've been trying to do a transfer multiple times and have failed? Is the system down? | failed transfer |
I attempted to enter my pin to many times. | pin blocked |
Should I keep waiting for my card to be delivered? | card arrival |
What is the most that I can top-up to a card? | top up limits |
The app isn't showing my transactions | transfer not received by recipient |
There is a potentially fraudulent direct debit on my account. | direct debit payment not recognised |
Will there be a charge for exchanging foreign currency? | exchange charge |
Why wouldn't the ATM give me my money? | declined cash withdrawal |
I got some items this morning but the payment says pending | pending card payment |
Can you please explain disposable virtual cards for me? | get disposable virtual card |
I was charged several times for something | transaction charged twice |
When can I expect to receive my card? | card delivery estimate |
I am very dissatisfied with the services that you are providing. I want to cancel my account. | terminate account |
I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service | transfer fee charged |
How do I see my updated balance after I make a cheque or cash deposit? | balance not updated after cheque or cash deposit |
Instead of GBP, how do I exchange for AUD? | exchange via app |
why don't you accept american express for adding money to my account | supported cards and currencies |
Is the PIN separately delivered? | get physical card |
My top up has failed | top up failed |
Why is there a payment showing twice? | transaction charged twice |
Do I have to use a bank approved ATM to withdraw money? | atm support |
Where do i go to receive a virtual card | getting virtual card |
My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card. | compromised card |
How old does one need to be? | age limit |
How long until the card arrives? | card delivery estimate |
I saw I was charged extra for money I withdrew? | cash withdrawal charge |
Can I receive payments in another currency? | receiving money |
€1 was in my statement as an extra fee. | extra charge on statement |
Will I be able to get both a visa and a mastercard? | visa or mastercard |
When do I get my PIN? | get physical card |
What should I do with my stuck ATM? | card swallowed |
Where do I find a virtual card? | getting virtual card |
Can I have a third card? | getting spare card |
Is there a certain age I need to be? | age limit |
can i use check to top up | top up by cash or cheque |
How can I order a card? | order physical card |
Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash. | pending cash withdrawal |
Why was I charged extra using my card? | card payment fee charged |
How do I get Top Up to work in Apple Pay? | apple pay or google pay |
How do I get my card? | order physical card |
Can I get a Visa or Mastercard? | visa or mastercard |
My payment came back for something i'm trying to buy online? it's been doing it for two weeks. do you know what the issue is? | reverted card payment? |
What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this. | wrong amount of cash received |
Can I get a second card for free? | getting spare card |
Does this app allow currencies to be exchanged? | exchange via app |
My currencies needed to be exchanged often and I was wondering if there were any discounts available for this? | exchange charge |
I have an unknown direct debit payment on my account | direct debit payment not recognised |
Why am I being charged to make cash withdrawals? I thought they were supposed to be free! | cash withdrawal charge |
My transfer to my account is missing. | balance not updated after bank transfer |
The store card reader would not accept my card. | declined card payment |
I need a new card to replace an expired one. Will it cost anything, and how soon? | card about to expire |
Shopping on line I was declined when trying to buy something. | declined transfer |
I have obtained the salary in GBP, will it need to be configured? | receiving money |
How do I top up with cash? | top up by cash or cheque |
I transferred some money recently and saw a fee on my account, what's that for? | transfer fee charged |
you got the exchange rate wrong for my cash withdrawal | wrong exchange rate for cash withdrawal |
What time will a transfer from the US take? | transfer timing |
How can I set up Google Pay on my device? | apple pay or google pay |
Who do I call to cancel a transfer? | cancel transfer |
Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed. I tried three times to use it and it kept being declined. I was very embarrassed standing there trying to buy my groceries. | declined card payment |
Why have I been charged for pulling cash out of my own account? | cash withdrawal charge |
Why did I get charged a fee, I thought it was free? | cash withdrawal charge |
I put the wrong pin too many times and now it is blocked. Can you help me unblock it? | pin blocked |
Which locations can I withdraw money from? | atm support |
What ATM locations are near me? | atm support |
What can I use to verify my identity? | verify my identity |
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