input stringlengths 13 433 | label stringclasses 77 values |
|---|---|
I would like some more physical cards, what is my limit? | getting spare card |
My statement shows charges for things I never purchased. Were my account details stolen? | compromised card |
Tell me what I need to do to activate my card. | activate my card |
I was charged a fee when I transferred my funds, why? | transfer fee charged |
The balance does not appear to have updated. | balance not updated after bank transfer |
I was overcharged a pound. | extra charge on statement |
I did not get the right exchange rate while getting my cash out. | wrong exchange rate for cash withdrawal |
I would like to be assisted with the activation of my card. | activate my card |
I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money! | pending cash withdrawal |
I need info on activating my card? | activate my card |
I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two. | reverted card payment? |
Why hasn't my balance been updated from the check deposit I made? | balance not updated after cheque or cash deposit |
There is a direct debit fee in the App that I didn't do. | direct debit payment not recognised |
Do you charge anything for topping up? | top up by bank transfer charge |
I ordered a card and would like to know how to track the delivery progress of it. | card arrival |
Can you show me where to link the new card? | card linking |
what is this extra charge with my purchase? | card payment fee charged |
I think my card payment was cancelled. What happened? | reverted card payment? |
Hello, In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy? | wrong exchange rate for cash withdrawal |
How is an exchange rate calculated? | exchange rate |
I could not use my card in a store. | declined card payment |
Why cant I transfer to my account? | beneficiary not allowed |
The exchange rate applied was incorrect when I was traveling outside the country. | wrong exchange rate for cash withdrawal |
what documents do i need to verify who i am | verify my identity |
Are there any extras for exchanging currency? | exchange charge |
where do you find your exchange rates? | exchange rate |
Why isn't my disposable virtual card working? | virtual card not working |
In what way can I use the disposable cards? | get disposable virtual card |
I want to give a second card for this account to my daughter, would this be possible? | getting spare card |
I was given the wrong amount of cash | wrong amount of cash received |
There's a possibility that my card was compromised. | compromised card |
I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before? | cash withdrawal charge |
i'm not satisfied with the services and no longer want to be a customer | terminate account |
There is a weird payment in my statement. | card payment not recognised |
When will my transfer come through? | balance not updated after bank transfer |
Can someone assist me with explaining how I can unblock my pin? | pin blocked |
My card is missing. | lost or stolen card |
Why did the funds not transfer to another recipient? | transfer not received by recipient |
Can I order a second card? | getting spare card |
How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet. | balance not updated after bank transfer |
I don't see a refund in my account. | Refund not showing up |
How much does it cost to exchange my balance into a foreign currency? | exchange charge |
I noticed my card payment was cancelled, can you tell me why? | reverted card payment? |
What identification is required to activate my card? | activate my card |
Where are the cards transported to? | order physical card |
I think the exchange rate is wrong for my ATM withdrawal | wrong exchange rate for cash withdrawal |
You charged me more than once for the same transaction! | transaction charged twice |
There was an extra fee when I was at the ATM. Why? | cash withdrawal charge |
I can't recall my password. | passcode forgotten |
I want a virtual card that is disposable | get disposable virtual card |
Can friends I have top-up my account? | topping up by card |
I am looking to get a Visa credit card, what must I do to achieve this? | visa or mastercard |
When I received my cash, the exchange rate was wrong. | wrong exchange rate for cash withdrawal |
My rate of exchange was wrong. | card payment wrong exchange rate |
Can I get some help activating my new card? | activate my card |
What ATM accepts Mastercard? | atm support |
I have trouble proving my identity. | unable to verify identity |
Do I get charged if I get money? | top up by bank transfer charge |
I tried to make a withdrawal from the ATM, but it was cancelled. | declined cash withdrawal |
How can i make my card active? | activate my card |
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ? | transfer fee charged |
I need to change a transfer. | cancel transfer |
What is the disposable card for? | get disposable virtual card |
I've deposited a check but the cash isn't showing that it's there yet. | balance not updated after cheque or cash deposit |
Can I have a second card issued to another family member? | getting spare card |
My card payment has been stuck on pending. What is the problem? It should have gone through by now. | pending card payment |
I inadvertently completed a transaction on a wrong account. | cancel transfer |
What happens when a payment is reverted? | reverted card payment? |
Why is there a 1 euro fee on my statement? | extra charge on statement |
Are there virtual disposable cards? | get disposable virtual card |
I want to top up my account. What payment methods are supported? | supported cards and currencies |
Why do I see extra charges for withdrawing my money? | cash withdrawal charge |
Are new cards available from China? | card about to expire |
When will my balance reflect a deposit? | balance not updated after cheque or cash deposit |
Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal? | top up failed |
Will you tell me how to exchange USD for GBP in the app? | exchange via app |
Why is it taking so long for my pending transaction to post as cleared? | pending transfer |
when i travel can it top up automatically | automatic top up |
Are you going to charge me to collect the money? | top up by bank transfer charge |
Can my daughter make an account? | age limit |
My product hasn't arrived even though I ordered it a while ago. I want a refund! | request refund |
My bill shows the same charge more than once | transaction charged twice |
I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet? | balance not updated after bank transfer |
Where is the transfer that I did? | balance not updated after bank transfer |
How do I delete my account? I am dissatisfied with the service. | terminate account |
The app is having trouble verifying my identity. | unable to verify identity |
Why is there a charge for my transfer? | transfer fee charged |
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go?? | top up reverted |
How does someone else top up my account | topping up by card |
Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account | top up reverted |
My payment did not go through because the app reverted it | reverted card payment? |
Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go? | top up reverted |
As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller. | Refund not showing up |
why do i need to verify the top up? | verify top up |
I would like to cancel my account. | terminate account |
How can I update my personal information after moving? | edit personal details |
Do I have to go somewhere to activate my card? | activate my card |
Where can I update my pin number? | change pin |
How do I verify the top up? | verify top up |
I prefer using Mastercard, can I substitute? | visa or mastercard |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.