input stringlengths 13 433 | label stringclasses 77
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Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please? | balance not updated after bank transfer |
I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined. | declined cash withdrawal |
I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why? | virtual card not working |
I don't recognize what this payment on my statement would be for. | card payment not recognised |
Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong? | beneficiary not allowed |
Can you tell me how long it takes for a new card to come? | card delivery estimate |
I can't get my virtual card to work at all | virtual card not working |
Is there a way to get around fees | card payment fee charged |
Do you know the process how to activate my card? | activate my card |
A direct debit payment that I didn't authorise shows up in my app. | direct debit payment not recognised |
My wallet is empty even though I topped it up an hour ago. | topping up by card |
I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do? | pending top up |
The app is showing mt withdrawals that aren't mine. | cash withdrawal not recognised |
I didn't mean to do the transfer, is there any way to cancel it? | cancel transfer |
Why can't I get my top up to work in Apple Pay? | apple pay or google pay |
Why did you charge me extra? | extra charge on statement |
Can you please tell me why I was charged an extra fee on my transfer? | transfer fee charged |
A transfer has been made in my account that I need to cancel. This was a mistake on my part and I hope we can get this resolved quickly. | cancel transfer |
What card or currency can I use to pay? | supported cards and currencies |
I am in the EU. Can I get one of your cards? | country support |
Why was I charged a fee on a cash withdrawal? | cash withdrawal charge |
I am still waiting for the cash to be returned from a cheque I deposited! | balance not updated after cheque or cash deposit |
I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this? | reverted card payment? |
Will I be charged an extra fee if I need to exchange currency? | exchange charge |
I was wondering why my card was declined | declined card payment |
How do i request more physical cards? | getting spare card |
What should I do if someone stole my phone? | lost or stolen phone |
Is it possible to get a refund for the item? | request refund |
I need assistance with understanding which fiat currencies that you support. | fiat currency support |
Is there a fee that comes with transfers? | transfer fee charged |
Are there any fiat currencies that you will not work with? | fiat currency support |
Are there any charges for using a bank card to top up | top up by card charge |
I cannot find my refund on my statement. | Refund not showing up |
Why can I not get cash from the ATM? | declined cash withdrawal |
The top-up I ordered didn't process. | top up failed |
When will I get a virtual card? I haven't gotten one yet | getting virtual card |
When will the money from a transfer be made available on my account? | transfer timing |
I need a single use card for shopping online | get disposable virtual card |
I couldnt get cash in an ATM | declined cash withdrawal |
Do you have charges now when you pay with a card? | card payment fee charged |
I don't recognize a purchase that was made with my card. | card payment not recognised |
Why was my card payment reversed? | reverted card payment? |
Can you walk me through how I can edit some of my personal information? | edit personal details |
I need your help immediately. There is a 500£ cash withdrawal that I know nothing about. I think my account has become compromised. | cash withdrawal not recognised |
Are there restrictions on disposable virtual cards? | disposable card limits |
Do you have a problem with EUR exchanges? | fiat currency support |
How do I use a cheque to top up? | top up by cash or cheque |
The exchange rate for my payment last Saturday must be wrong because I was charged extra. | card payment wrong exchange rate |
Where do I find my code to verify my top-up card? | verify top up |
Why hasn't my top-up gone through? | pending top up |
Can other people top up my account? | topping up by card |
How can I change to my married name? | edit personal details |
I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take? | balance not updated after bank transfer |
I would like to make sure it is delivered on a certain date. | card delivery estimate |
I need a second card, can I have more than one? | getting spare card |
I'm supposed to have a refund but it isn't there | Refund not showing up |
how come when i asked for 100 it only gave me 20.00 in the app | wrong amount of cash received |
Can I edit my details? | edit personal details |
How come I was charged an extra fee when paying with the card? | card payment fee charged |
Where are my funds? I topped off my car but it didn't seem to complete. | pending top up |
I topped off my card is that something you will charge me for? | top up by card charge |
Why is my top up not completing? | pending top up |
I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process. | pending card payment |
Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important. | request refund |
I have arranged a transfer, but no longer need to send it. How do I stop the transfer? | cancel transfer |
Where do I order a card? | order physical card |
Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet. | transfer not received by recipient |
How do I use American express to top up my account? | supported cards and currencies |
What are the charges for topping up US card? | top up by card charge |
What do I need to know about topping up? | top up by card charge |
What can I and can't do with the disposable cards? | disposable card limits |
Why is a transfer I have still pending? | pending transfer |
It says pending status for my payment. Why? | pending card payment |
What forms of ID work for verification? | verify my identity |
I used my card to top up but it's saying it is still pending. What does this mean? | pending top up |
Can I top up for free using a European card? | top up by card charge |
What is this cash withdrawal I don't recognize? | cash withdrawal not recognised |
I topped up last night but don't have any funds, why not? | pending top up |
What is the procedure of unblocking my PIN? | pin blocked |
How do I go about verifying my identity? | verify my identity |
Dude I put money in the ATM last week but it ain't there! I need the money now figure this out! | balance not updated after cheque or cash deposit |
Is there a way to track the new card you sent me? | card arrival |
I bought something in another currency, but the exchange rate was incorrect. | card payment wrong exchange rate |
I need to order a new card. | order physical card |
i have used my card online before and wasn't charged, why am i charged now | card payment fee charged |
My transfer was declined. What might the reason be? | declined transfer |
What age do you have to be? | age limit |
I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on. | top up reverted |
I'm still awaiting for the completion of the transaction. | transfer not received by recipient |
Why am I being charged extra when I withdrew money? | cash withdrawal charge |
Where can I find the verification code for a top-up? | verify top up |
How can I choose between Visa and Mastercard? | visa or mastercard |
When do i activate auto top-up? | automatic top up |
What is the process to get a new card when your old one expires? | card about to expire |
Can I receive my card anywhere? | order physical card |
Why did I get declined during a transfer? | declined transfer |
Where do you need to live to receive card | order physical card |
My account isn't showing the refund | Refund not showing up |
What credit cards do you carry | visa or mastercard |
My money hasn't been deposited yet. When will it be? | pending top up |
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