input stringlengths 13 433 | label stringclasses 77
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I would like to top up via credit card, which credit cards do you support? | supported cards and currencies |
Unsure how to provide my identity. | unable to verify identity |
Am I able to add money into my account using my American Express? | supported cards and currencies |
My card is not working at stores. | declined card payment |
I have a pending payment on my card. Why? | pending card payment |
What are all the fiat currencies that are supported for both exchange and holding? | fiat currency support |
Would I be able to use SWIFT transfers? | top up by bank transfer charge |
Do I get charged for withdrawals? | cash withdrawal charge |
A cash withdrawal has been done that I didn't do. | cash withdrawal not recognised |
My card doesn't seem to work anymore | card not working |
I was charged a fee for a transfer. | transfer fee charged |
The exchange rate for my card payment doesn't seem right. | card payment wrong exchange rate |
I changed the currency, but why is it costing more? | card payment wrong exchange rate |
Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me? | request refund |
What is needed for my daughter to open an account? | age limit |
What happens if the ATM doesn't give the right amount of money? | wrong amount of cash received |
What are the uses for disposable cards? | get disposable virtual card |
What can I do if I lost my card? | lost or stolen card |
Has my account been frozen? I tried to use my card but the ATM would not dispense cash. | declined cash withdrawal |
How do I replace a card that's going to expire? | card about to expire |
Why is it required to verify my identity? | why verify identity |
I don't know what this Direct Debit payment is. | direct debit payment not recognised |
Why hasn't my top-up finished pending yet? | pending top up |
I just tried to top-up and now I'm getting an additional verification message, why? | verify top up |
what is the price of a transfer? | top up by bank transfer charge |
I was removing a dollar amount from my account and now don't have access to my card. | card swallowed |
Where can I use my card to pay? | card acceptance |
Is it possible to order a card? | order physical card |
What is the return policy? | request refund |
What do I need to do to get my new card which I have requested 2 weeks ago? | card arrival |
Is my child too young to sign up? | age limit |
I pulled cash from the ATM earlier. Why is it still pending if I already have the cash? | pending cash withdrawal |
I need to cancel a purchase that I made the other day. | request refund |
I was charged the wing amount for an item. | card payment wrong exchange rate |
Can I use a bank transfer to add money to my account? | transfer into account |
Can you please tell me where my card is? I ordered it 2 weeks ago! | card arrival |
Why can't I add any beneficiary I choose? | beneficiary not allowed |
Why does it say my transfer failed? | failed transfer |
I didn't want to make a transaction, I want to revert it | cancel transfer |
I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent. I'm not sure why they received a lesser amount than what I initially sen, but can you ple... | transfer fee charged |
I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already? | pending cash withdrawal |
Can I receive money in a different countries money? | receiving money |
I wasn't charged the correct exchange rate for an item I purchased. | card payment wrong exchange rate |
Why couldn't I transfer funds to my beneficiary? | beneficiary not allowed |
I was charged more than once for a card payment I made. | transaction charged twice |
How long does my top up pending last? | pending top up |
I have made a recent check and cash deposit that isn't reflected in my balance. | balance not updated after cheque or cash deposit |
do i need to wait to get my card before getting a pin | get physical card |
Why can't my transfer complete? | failed transfer |
Why would the app show a withdrawal that I did not make? | cash withdrawal not recognised |
What is the refund procedure? | request refund |
I'd like to order another card | getting spare card |
how long will my cash withdrawal be pending for? | pending cash withdrawal |
If there isn't a lot of money left, will it automatically top-up money? | automatic top up |
Should my top up still be pending? | pending top up |
A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible? | cash withdrawal not recognised |
How much would I be charged for a transfer? | top up by bank transfer charge |
My credit card got declined for top up! What's going on? Can you check on why it didn't go through? | top up failed |
I sent money about 5 days ago and the recipient has not received the money yet. | transfer not received by recipient |
I can't remember my password. | passcode forgotten |
If I exchange currency frequently, can I get a discounted rate? | exchange charge |
How do I get money from friends? | receiving money |
When I received my cash; they had my exchange rate incorrect. | wrong exchange rate for cash withdrawal |
where is my unknown payment from? | card payment not recognised |
Can you tell me what the exchange fee is? | exchange charge |
What is the longest that a payment will show pending? There is one showing that has been sitting there a few days. | pending card payment |
I did a transfer and I was charged a fee that shouldn't be there! | transfer fee charged |
that fee should not be there, you charged my cash for an unnecessary thing. | cash withdrawal charge |
Why am I being charged again? | transaction charged twice |
Can currencies be exchanged on this app? | exchange via app |
I made a card payment but it didn't work. Why not? | declined card payment |
I deposited money in the form of a cheque, but my balance has not increased. | balance not updated after cheque or cash deposit |
What kind of fees will I pay when I transfer? | transfer fee charged |
The balance has not been updated. | balance not updated after bank transfer |
I have lost my card! What is my next step? | lost or stolen card |
Can you help me with my card, I think it's broke. | card not working |
Do you have to be 18 to make an account? | age limit |
Where do I go to order my card? | order physical card |
I tried to get cash in the ATM but it was not approved | declined cash withdrawal |
Where can I find the auto-top option? | automatic top up |
I don't know what a pending payment is. | pending card payment |
How long should I have to wait before I see the transfer in my account? | transfer timing |
I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on? | transfer not received by recipient |
How do I get my card into the app? | card linking |
I made a mistake and performed a transaction on the wrong account! | cancel transfer |
Can I track history on funds? | verify source of funds |
How do I see the source of my money? | verify source of funds |
My card is about to expire. Do I have to go to a branch to order a new card? | card about to expire |
Can I use the apple watch to make a top-up? | apple pay or google pay |
Apple pay is not accepting my American Express card, can you assist me with this problem? | apple pay or google pay |
do you offer refunds? i would like to return purchase. | request refund |
How long will a transaction to a friend take? | transfer not received by recipient |
help, lost my card | lost or stolen card |
I would like an extra card. | getting spare card |
I need my card delivered as soon as possible. | card delivery estimate |
Where did my deposit for my source of funds come from? | verify source of funds |
Where do you get those exchange rates? | exchange rate |
I don't live in the UK. Can I still get a card? | country support |
How do I know where the funds come from? | verify source of funds |
I need to get a card, but I live in the US. | country support |
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