input stringlengths 13 433 | label stringclasses 77
values |
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Tell me how to top up my account using bank transfer. | transfer into account |
I don't know what's wrong with my card, but it has not worked at multiple places today. | card not working |
who should i contact if my refund doesn't go through? | Refund not showing up |
What ATMs take this card? | atm support |
Will I be charged for exchanging foreign currencies? | exchange charge |
Why do I need to verify the top-up? | verify top up |
Can I use my account although the identity verification has not been accepted yet? | why verify identity |
I withdrew money and got a fee, please explain | cash withdrawal charge |
I see a direct debit transaction in my app that I didn't make. | direct debit payment not recognised |
My beneficiary is unable to transact | beneficiary not allowed |
I have a payment that has not gone through yet | pending card payment |
Do you have any top-up limits? | top up limits |
I can't find my refund. Please help. | Refund not showing up |
What is this extra fee on my statement. | extra charge on statement |
What was the $1 charge for on my statement? | extra charge on statement |
It is listed in my app that I made a payment which I did not actually make | card payment not recognised |
Can I exchange from USD to GBP? | exchange via app |
I wish to remove my account. | terminate account |
The card PIN is not visible anywhere? | get physical card |
I'd like to know how transferring my money into my account works. | transfer into account |
I want to cancel a transfer I just made. | cancel transfer |
Need help with a stolen card. | lost or stolen card |
I would like to better understand why my pass-code is not working. | passcode forgotten |
I need to change my home address. | edit personal details |
How do I link the new card? | card linking |
how do i get a pin for my card | get physical card |
If I'm getting my identity verified, what all do I need? | verify my identity |
Why is this payment pending? | pending card payment |
Have a payment that I haven't done. | card payment not recognised |
I want to get a virtual card! | getting virtual card |
My Google pay top up isn't working. | apple pay or google pay |
Did you revert my top up? | top up reverted |
I used the wrong account number! | cancel transfer |
I made a mistake on the last transfer I made, who must I speak with to cancel? | cancel transfer |
can i order cards on the app | order physical card |
Where do my fund come from? | verify source of funds |
I was needing you to see if the exchange rate is correct from when i got cash | wrong exchange rate for cash withdrawal |
What is going on with it saying my card payment was declined? | declined card payment |
A seller is stating that they haven't received money yet when the money has already deducted from my account. | reverted card payment? |
The rate of exchange for my cash withdrawal is wrong. | wrong exchange rate for cash withdrawal |
Can you check about unauthorized use of my card, I think someone is using mine without my knowledge? | compromised card |
why did my payment revert | reverted card payment? |
I can't get into the app with the passcode. | passcode forgotten |
Please explain why my top-up hasn't been processed yet? | pending top up |
Why do I have a transaction showing up more than once? | transaction charged twice |
How do I fix a payment that was reverted | reverted card payment? |
Can you tell me when my money transfer will go through | pending transfer |
I don't recognize the direct debit payment on my account. | direct debit payment not recognised |
The balance hasn't changed yet after depositing a cheque with some money. | balance not updated after cheque or cash deposit |
The wait for this transfer seems to be taking a very long time. It is very important that it goes through quickly. Can you please tell me how long it may take? | pending transfer |
There is a direct debit payment on my account that I didn't authorize. | direct debit payment not recognised |
What are the steps for making a transfer for topping up? | transfer into account |
Why can't I make a transfer? | failed transfer |
My phone is at the hotel. How can I use the app? | lost or stolen phone |
My passcode is not being accepted | passcode forgotten |
I need money put into this account from another one. | transfer into account |
Can I have money of different country of origin. | fiat currency support |
Are cards issued to people living in the US? | country support |
Can I add funds directly from my Apple Watch? | apple pay or google pay |
Is there a charge for sending out more cards? | getting spare card |
Will I get charged on a foreign currencies exchange? | exchange charge |
What do I have to do to get my virtual card? | getting virtual card |
You applied the wrong exchange rate while I was traveling outside the country. | wrong exchange rate for cash withdrawal |
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account. | top up reverted |
The top up failed | top up failed |
I'm interested in learning more about product refunds. | request refund |
What form of payments can I use for topping up? | top up by cash or cheque |
My app shows a payment I didn't make | card payment not recognised |
Can I link your physical card | card linking |
Why hasn't my transaction arrived? | transfer not received by recipient |
My top-up has not posted. | pending top up |
Can you tell me what countries you offer support for? | country support |
How do i authenticate a top-up card? | verify top up |
Where is the top-up card verification code? | verify top up |
Can I use a cheque to top up my account | top up by cash or cheque |
I saw that my transfer was declined. | declined transfer |
Do you know how to change my card PIN? | change pin |
My PIN is not working, can you help? | pin blocked |
How long will the $1 charge show as pending? | extra charge on statement |
Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue. interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem? | beneficiary not allowed |
I'm being charged for using my card! | card payment fee charged |
Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet. | request refund |
How long does it take for me to get my pin | get physical card |
Are there any charges for receiving money? | top up by bank transfer charge |
Why doesn't my card work for any transactions? | card not working |
Why do my transfers keep failing? | failed transfer |
Hello, I went ahead and checked my account details to be sure, and they are definitely correct. I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet. | pending transfer |
Why am I charged to get money from the ATM? | cash withdrawal charge |
I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up? | failed transfer |
Can I use a check to top up? | top up by cash or cheque |
Why was there an extra charge with the withdrawal of my money? | cash withdrawal charge |
How can my friend give me money? | receiving money |
My package is taking too long to arrive and I don't want it anymore. Can I get a refund? | request refund |
Where did the money I deposit go?? | balance not updated after cheque or cash deposit |
I tired but an unable to activate my card. | activate my card |
I believe my top up was reverted. | top up reverted |
Which countries are you in? | country support |
Why do I need to have my identity verified? | why verify identity |
Is it possible to exchange currencies using the app? | exchange via app |
This card is accepted by what businesses? | card acceptance |
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