input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Where do I find my card PIN? | get physical card |
Why does my statement have an extra fee? | extra charge on statement |
Using international ATMs messes up the exchange rate. | wrong exchange rate for cash withdrawal |
I have a transfer that was declined. | declined transfer |
How much does it cost to get more cards? | getting spare card |
Why am I seeing a direct debit thats not mine? | direct debit payment not recognised |
Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet. Do you guys have the money yet? Maybe it's just not in my account. Let me know when it will become available, please. | Refund not showing up |
My top up did not complete. | pending top up |
Is there a way to make my money usable in another country? | exchange via app |
Is there a limit for top ups? | top up limits |
How fast can you fix an error in payment? I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent. | cancel transfer |
My card has not been delivered yet and its been a week since I ordered it, please help | card arrival |
My top-up is not working. Why is that? | top up failed |
Help me order a new card that's going to be expired soon. | card about to expire |
I want to create a new pin. | change pin |
How do I link one of your card that I already have? | card linking |
Explain the extra fee on my card when paying. | card payment fee charged |
Is there a fee for adding funds with a credit card? | top up by card charge |
Why wouldn't the ATM give me cash? | declined cash withdrawal |
I am still waiting for a transfer I did | balance not updated after bank transfer |
I would like to order a virtual card. | getting virtual card |
I was refunded the money for something I bought already. | reverted card payment? |
The app is showing a direct debit transaction that I did not perform | direct debit payment not recognised |
How can I change my PIN even though I'm out of the country in Austria at the moment? | change pin |
The app says I got cash from an ATM but I didn't | cash withdrawal not recognised |
Why was I charged a fee when I withdrew money? | cash withdrawal charge |
When will the transaction be done? | transfer not received by recipient |
What do I do if I forgot my passcode? | passcode forgotten |
Where do I find my PIN for my new card? | get physical card |
I could not get a top-up to work, why? | top up failed |
I was under the impression that you offer crypto top up; however, it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is? | top up reverted |
What's up with verifying top-ups? | verify top up |
how do i get top up with cash deposit | top up by cash or cheque |
I need to know what foreign exchange rate I can get. | exchange rate |
My card is missing. Please help. | lost or stolen card |
My identity wasn't verified | unable to verify identity |
Please explain the extra fee when I paid with the card. | card payment fee charged |
I was issued a card about a week ago. why hasn't it come in yet? | card arrival |
Machines make mistakes too! The ATM gave me the wrong amount of money. Too much! | wrong amount of cash received |
Pending still shows on this transfer, why? | pending transfer |
how is it possible to add another card to account | getting spare card |
How do I unblock my PIN? | pin blocked |
An ATM machine didn't give me back my card. | card swallowed |
My pin needs unblocking, unblock it please? | pin blocked |
My transfer is still pending | pending transfer |
How old does my daughter need to be to have her own account? | age limit |
I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning. | card linking |
Can I transfer money using the SWIFT service? | top up by bank transfer charge |
when does my balance update for a transfer | balance not updated after bank transfer |
How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through. | transfer not received by recipient |
I must have entered my PIN wrong. | pin blocked |
Do you support all countries? | country support |
My account balance has not updated since I deposited a cheque recently. | balance not updated after cheque or cash deposit |
What is the fee charged for using my card? | card payment fee charged |
how do i get the card linked | card linking |
Why did my payment fail? | declined card payment |
I need you to delete my account right now. | terminate account |
My cards were stolen | lost or stolen phone |
How long will it take for my transfer to arrive? | transfer not received by recipient |
I was trying to top-up and my credit card was declined. Can you tell me why? | top up failed |
Can I use my card while on vacation overseas? | card acceptance |
I think I was charged by mistake on my debit statement. | direct debit payment not recognised |
What is this random charge of one pound doing on my account? | extra charge on statement |
My card is stuck inside the ATM. | card swallowed |
Why was my exchange rate a different amount than usual? | card payment wrong exchange rate |
I'm looking in the App and can't find my PIN, where should I look? | get physical card |
I am unable to use my card. | card not working |
How do I report my card as lost or stolen? | lost or stolen card |
Can you please explain to me why there is an extra €1 fee in my statement? | extra charge on statement |
I can't get the virtual card to work | virtual card not working |
I need to transfer to my account and cant. | beneficiary not allowed |
At which locations can I order a card? | order physical card |
I bough an item and the exchange rate was incorrect. | card payment wrong exchange rate |
Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost. | wrong exchange rate for cash withdrawal |
I bought an item and now I want a refund. | request refund |
Where can I find how to change my name? | edit personal details |
It's been some time since refilled the top-up. | pending top up |
I requested a higher amount for my cash withdrawal | wrong amount of cash received |
Where are the ATMs that accept this card? | atm support |
What are the disposable cards restrictions? | disposable card limits |
How's the exchange rate looking right now? | exchange rate |
I was charged multiple times at the same location at the same time | transaction charged twice |
can i add funds with a card from the united states | supported cards and currencies |
What do I do to verify a top-up? | verify top up |
The exchange rate I was charged for a purchase was not right. | card payment wrong exchange rate |
What is the extra fee I was charged when using an ATM? | cash withdrawal charge |
Can I use this app for both USD and GBP? | exchange via app |
What do you require for identification verification? | verify my identity |
Please list what fiat currencies are supported for both holding and exchanging. | fiat currency support |
I have made several unsuccessful attempts to make a transfer. I'm getting frustrated at getting error messages and it not going through. | beneficiary not allowed |
How do I replace my card before it expires next month? | card about to expire |
There is a duplicate payment on my card. Why? | transaction charged twice |
Why was a fee changed for my transfer? | transfer fee charged |
Will you set a limit to my top-up? | top up limits |
How do I access the virtual card? | getting virtual card |
I would like to have assistance with activating my card. | activate my card |
I used my card to get cash then I was charged a fee that I shouldn't have been charged. | cash withdrawal charge |
I need to know if you will accept my credit card. | supported cards and currencies |
What went wrong with my transfer? | declined transfer |
Why is a payment I made reverted back to my account? | reverted card payment? |
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