input stringlengths 13 433 | label stringclasses 77
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Where can I find out how to transfer money into my account. | transfer into account |
I don't understand why my card payment is pending. It has been pending for too long. Why is this and when might it go through? | pending card payment |
How do I deposit through bank transfer? | transfer into account |
Why am I not able to get cash from the ATM? | declined cash withdrawal |
I would like my money back for an item I purchased | request refund |
May I transfer a cheque into my account? | top up by cash or cheque |
What's the deal with verifying the top-up? | verify top up |
It looks like my top up didn't work. Why? | top up failed |
I want to get a refund. | request refund |
I can't do the verification. | why verify identity |
I would like to dispute a direct debit transaction | direct debit payment not recognised |
why has a cash withdrawal charged me? | cash withdrawal charge |
What is the expected delivery date of my card? | card arrival |
Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening. | failed transfer |
A transaction posted twice to my account. | transaction charged twice |
Is it possible to give a second card from my account to my daughter? | getting spare card |
What caused my transfer to fail? | failed transfer |
Why can I not make a transfer? | failed transfer |
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening . | declined transfer |
I'd like my account to be deleted. I'm not satisfied with the service you provide. | terminate account |
The exchange rate is incorrect for something I bought | card payment wrong exchange rate |
what happened to the money after i put in the wrong info and it got declined | topping up by card |
Can you tell me the countries you provide support for. | country support |
My money I had was gone and I could not get gas! | topping up by card |
What stipulations do disposable cards entail? | disposable card limits |
Can I already use my account although the identity verification has not passed yet? | why verify identity |
Does google play offer the service to Top up? | apple pay or google pay |
I cannot seem to buy something online with my card? the payment comes back, what's going on? | reverted card payment? |
I would like to know why so much identity information is required? | why verify identity |
Show me how to look at the source of my current funds? | verify source of funds |
There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened? | card payment not recognised |
What are the top up fees for using an European bank card? | top up by card charge |
is it just visa or can i also use mastercard? | visa or mastercard |
I purchased something and already received it, why hasn't the money taken out? | reverted card payment? |
There is unexpected money in my account. | cash withdrawal not recognised |
Why hasn't my account updated? | balance not updated after cheque or cash deposit |
Do you support other currencies? | fiat currency support |
I'm sure I have enough money so why didn't the store accept my card? | declined card payment |
My card expires next week. How do I get a new one? | card about to expire |
I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now. | request refund |
What is the verification code for my top up card? | verify top up |
Is it possible to exchange currencies? | exchange via app |
Can I electronically transfer funds into my account from my American Express? | supported cards and currencies |
What can you tell me about the card PIN? | get physical card |
After my checque or cash deposit, my balance didn't update. | balance not updated after cheque or cash deposit |
Are there any fees to get additional cards? | getting spare card |
How do you figure out the exchange rate? Can you explain why I got less money than expected? | wrong exchange rate for cash withdrawal |
Why did I only receive a partial amount of what I tried to withdraw? | wrong amount of cash received |
Why do you need to check my identity? | why verify identity |
I don't have my passcode to access the app. | passcode forgotten |
Would it be possible to activate my card? | activate my card |
I haven't received the cash from the check I deposited. | balance not updated after cheque or cash deposit |
My money disappeared! Please help?? | top up reverted |
I would like to track the card you sent to me. | card arrival |
Why wasn't my payment accepted by the app | reverted card payment? |
I think you reverted my top up. | top up reverted |
I could not get the ATM to work | declined cash withdrawal |
I tried to get cash but it was declined! | declined cash withdrawal |
How do I replace my card? | card about to expire |
I'm really concerned because I only made one transaction, but it's appearing multiple times. | transaction charged twice |
Why isn't my id verified? | unable to verify identity |
Can I see where my money is being transferred from? | verify source of funds |
Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account? | declined cash withdrawal |
I got a message that my transfer is not possible. What is happening? I need this to go through please. | beneficiary not allowed |
If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it? | card linking |
Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined. | declined cash withdrawal |
Why isn't my cash deposit showing up in my account? | balance not updated after cheque or cash deposit |
Where do i find my PIN? | get physical card |
My payment has been cancelled | reverted card payment? |
Why can't I topup my account? | top up failed |
I dont have a pin | get physical card |
Why is my transfer stuck on pending? | pending transfer |
What countries are you located in? | country support |
Can you assist me in acquiring a virtual card? | getting virtual card |
I did not receive the correct amount of cash. | wrong amount of cash received |
What should I do if I think that someone might be using me card? | compromised card |
Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete. | pending card payment |
Is my new bank card on the way and is there a way to track it? | card arrival |
why do i have a failed transfer | failed transfer |
I can't get cash from the ATM! | declined cash withdrawal |
Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent. | request refund |
I needed $100 but all it gave me was $20. | wrong amount of cash received |
My PIN seems to be blocked, help me access it? | pin blocked |
I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account? | cancel transfer |
Why does my transaction have an added fee? | extra charge on statement |
Please explain how I use the disposable cards? | get disposable virtual card |
My refund is still pending | Refund not showing up |
Can I specify a day for my card to be delivered? | card delivery estimate |
The app says I made a cash withdrawal that I didn't make | cash withdrawal not recognised |
I needed cash from the ATM but I couldn't get it. | declined cash withdrawal |
I wasn't applied the correct exchange rate when getting cash | wrong exchange rate for cash withdrawal |
Is there a way I can check on the card on route to me? | card arrival |
My card is expiring soon, How do I order a new card? | card about to expire |
I did a transaction this morning and now I want to cancel it. | cancel transfer |
Is it possible to purchase more physical cards with my account? | getting spare card |
I cannot get to my app, what should I do? | lost or stolen phone |
I am still waiting for a refund | Refund not showing up |
Why does my transfer still say it is pending? | pending transfer |
Does this program take SWIFT transfers? | top up by bank transfer charge |
I sent a check into the system but still haven't received the cash yet | balance not updated after cheque or cash deposit |
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