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There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on? | card payment not recognised |
Please tell me the steps to verify my identity. | verify my identity |
Can I top-up any amount I wish on any given day? | top up limits |
I forgot what my pin number is and now am blocked can you help me get in? | pin blocked |
What's the process for exchanges? | exchange rate |
Can I top-up my card using a bank transfer. | transfer into account |
Why wouldn't a transfer go through? | failed transfer |
What's the procedure with currency exchange? | exchange via app |
How long will a transfer from the US take? | transfer timing |
Why can't I transfer to an account? | beneficiary not allowed |
I don't want to verify my identity | why verify identity |
Transaction refund missing from my statement. | Refund not showing up |
You shorted me money when I tried to make a withdrawal. | wrong amount of cash received |
To many charges on my card how do I go about fixing that? | transaction charged twice |
Where are the Mastercard ATMs? | atm support |
There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on | card not working |
Why do I need to verify my identity? | why verify identity |
When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this? | card not working |
I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future? | transfer fee charged |
What locations allow me to withdraw money? | atm support |
What currencies do you offer? | fiat currency support |
I'm trying to activate the auto-top up function. Where is it? | automatic top up |
I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it? | card delivery estimate |
Can friends send me money? | receiving money |
WHAT IS THE ATMOSPHERE OF IT | card acceptance |
Why isn't my balance updating? I did a bank transfer and it isn't current. | balance not updated after bank transfer |
What foreign exchange rate will I get on weekdays and on the weekends? | exchange rate |
Is it right that I've been charged for transferring money? | transfer fee charged |
what is the fee for topping up by card? | top up by card charge |
How can I look at where my available cash is coming from? | verify source of funds |
I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct. | declined transfer |
My attempted transfer keeps kicking back with an error message. Could you please help me to resolve this? | beneficiary not allowed |
I an not sure but it looks as if a card payment I made was cancelled. | reverted card payment? |
Can I exchange USD and GBP from the app? | exchange via app |
What do I need to do to cancel a transaction? | cancel transfer |
I am seeing in the App a some cash withdrawal that does not belong to me | cash withdrawal not recognised |
Can you tell me why I haven't received my new card? | card arrival |
What currencies can I not hold many in, if so what are they? | fiat currency support |
Will you accept my salary if it's in another currency? | receiving money |
I'm interested in getting a card. How does one go about doing that? | order physical card |
There is an urgent thing that I need to transfer from China. Approximately how long will it take? | transfer timing |
Can I use my Apple watch to fill my gas tank? | apple pay or google pay |
I just got refunded for my purchase over two weeks ago | reverted card payment? |
After depositing a cheque my balance did not change. | balance not updated after cheque or cash deposit |
there were two of the same charge to my account | transaction charged twice |
When will I get my new card? | card arrival |
top up cancellation | top up reverted |
What are the charges for recieving SEPA transfers? | top up by bank transfer charge |
I've transferred money into my account but the balance is the same | balance not updated after bank transfer |
What is the maximum transactions for one disposable card? | disposable card limits |
I want to revert this mornings transaction. | cancel transfer |
Can you tell me why the card payment came back? | reverted card payment? |
Why won't the ATM let me withdraw money? | declined cash withdrawal |
Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please? | transaction charged twice |
Please send my card as quickly as possible. | card delivery estimate |
What does it mean if my cash withdrawal is pending? | pending cash withdrawal |
Are these cards available in europe? | country support |
need to exchange currencies | exchange via app |
I was doing a transfer and received a "decline" message. | declined transfer |
What do I do if I already had a card with you guys? | card linking |
When will I receive the card? | card delivery estimate |
The card PIN? | get physical card |
Why was the payment on my card declined? | declined card payment |
Will my transfer be done soon? | pending transfer |
Can I choose between Visa or MasterCard? | visa or mastercard |
What do I need to do in order to get a new card? | order physical card |
Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM! | wrong exchange rate for cash withdrawal |
My card got trapped inside an ATM, what should I do? | card swallowed |
Can you explain why my transfer was unsuccessful? | failed transfer |
I can't figure out how to change GBP to AUD, what do I do? | exchange via app |
Why do we need to verify a top-up card? | verify top up |
My phone was taken yesterday, is there something that I need to do? | lost or stolen phone |
I'll send a check to top up my account | top up by cash or cheque |
Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending? | pending top up |
One of my card payments, I don't recognise the name of the merchant. | card payment not recognised |
My card was rejected | declined card payment |
When I look at my statement there is an extra fee, that is for what? | extra charge on statement |
I went to top up my card and it was cancelled. | top up reverted |
I have another card from the U.S. Will you be able to accept that one? | supported cards and currencies |
Your system is broken. My transfers keep failing, 5 times now. | failed transfer |
What are the rules for using disposable virtual cards? | disposable card limits |
What do I do about a debit on my account that I didn't make? | direct debit payment not recognised |
Is there a fee for topping up a card? | top up by card charge |
What is the formula for your exchange rate? | exchange rate |
how do the cards work? | get disposable virtual card |
i transfered and yet it is still pending | pending transfer |
I want a Mastercard, instead. | visa or mastercard |
Why is their a charge pending on my card still? | pending card payment |
I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now? | wrong amount of cash received |
How can I request cash back? The ATM gave me the wrong amount that I've been charged though... | wrong amount of cash received |
Why has my card payment been reversed? | reverted card payment? |
Does the exchange rate change? | exchange rate |
When can I expect the transfer to arrive in my account? | transfer timing |
Why was my card declined in a shop? | declined card payment |
Do I have to go to an actual bank to change my PIN? | change pin |
What do I have to do to get the contactless to work? | contactless not working |
I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before. | beneficiary not allowed |
I got money overseas and the exchange rate was wrong | wrong exchange rate for cash withdrawal |
I need to figure out who has access to my card there are some payments I didn't make that are showing on the app. Could you please help? | card payment not recognised |
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app. | cancel transfer |
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