input stringlengths 13 433 | label stringclasses 77
values |
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Will I get charged for topping up with an international card? | top up by card charge |
Why was I charged an additional fee when paying with card? | card payment fee charged |
Why do you have an identity check? | why verify identity |
Can I get a physical card | order physical card |
Where can I order a card? | order physical card |
I've made a horrible mistake! I transferred money to the wrong account by accident! I entered one of the digits wrong. I need this cancelled immediately please. | cancel transfer |
Can I exchange USD for GBP in your app? | exchange via app |
How do I change my card PIN? | change pin |
the exchange rate on my payment was wrong | card payment wrong exchange rate |
What are Interbanks current exchange rates? | exchange rate |
I still want to use my account but haven't verified is that OK? | why verify identity |
My card's expiration is approaching, how do I replace it. | card about to expire |
What countries can I use your services? | country support |
the transfer went through but now it has been pending for quite a while. i need this to go through already | pending transfer |
top up google pay, is it possible? | apple pay or google pay |
There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not? | direct debit payment not recognised |
Can both a Visa and Mastercard be received from you? | visa or mastercard |
My American express works with my apple pay, why is top up not working? | apple pay or google pay |
I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that? | top up reverted |
Can you help me to quickly cancel a transaction I accidentally did to the wrong account? | cancel transfer |
I was charged a fee for withdrawing cash. | cash withdrawal charge |
I'm not able to verify my identity. | unable to verify identity |
I am being charged the wrong amount on my card. | card payment wrong exchange rate |
I'm seeing a direct debit payment that is not me. | direct debit payment not recognised |
I wasn't able to withdraw money at an ATM | declined cash withdrawal |
Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me. | cash withdrawal not recognised |
How come I got blocked for entering wrong pins? | pin blocked |
I need to terminate my account immediately. | terminate account |
I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account. | pending cash withdrawal |
If I need to make an exchange from USD to GBP, how can I do so in the app? | exchange via app |
I need to get a card, how do I do that? | order physical card |
Why isn't my top up showing? Was the money reversed? | top up reverted |
I transferred money from one account to another account and I charged a fee for it. Why is that? | transfer fee charged |
Am I able to get both a Visa and MasterCard from you? | visa or mastercard |
The wrong exchange rate applied to my cash withdrawal. | wrong exchange rate for cash withdrawal |
How do I find out where my funds came from? | verify source of funds |
I'm not able to withdraw money from the ATM but I'm not sure why. | declined cash withdrawal |
Why did my card payment not work? | declined card payment |
How can I request cash back? The ATM just gave me a different amount than what I've been charged though... | wrong amount of cash received |
I cannot see a refund in my account | Refund not showing up |
How can I delete my account? | terminate account |
I do not recognize a direct debit payment that I see on my app | direct debit payment not recognised |
My daughter need a card from this account. Is that possible? | getting spare card |
The ATM took my card. | card swallowed |
The app rejected my top up | top up failed |
My purchases from this morning are showing up as payment pending. Can you tell me why? | pending card payment |
How often am I able to top-up? | top up limits |
Does your app allow currency exchange from USD to GBP? | exchange via app |
There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this? | card payment not recognised |
Why have I been charged twice? | transaction charged twice |
When are cards shipped? | card delivery estimate |
i am not a premium customer but i want a virtual card, how do i get it | disposable card limits |
My transfer is pending, why? | pending transfer |
My cash transaction isn't showing on my receipt | transfer not received by recipient |
Do I need my phone to use the app? | lost or stolen phone |
You advertise no fee when paying with a card then my statement shows a fee. | card payment fee charged |
Is a physical charge extra | order physical card |
I want to request a physical card | order physical card |
Why isn't my refund shown on my statement? | Refund not showing up |
What am I going to need in order to verify my identity? | verify my identity |
Is it possible to link a new card? | card linking |
I am seeing unathorized transactions in the app, on my account. | cash withdrawal not recognised |
How can I find out about an extra fee on my statement? | extra charge on statement |
Can you tell me what currencies I can use to add money? | supported cards and currencies |
The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why? | pending cash withdrawal |
Can you tell me what are disposable cards for? | get disposable virtual card |
I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this? | pin blocked |
The app says my transfer failed | failed transfer |
Why do you keep declining my payment? I tried several times already with this card and it is just not working. | declined card payment |
I did a transfer earlier but see that it failed to go through. | failed transfer |
What is this fee for transferring money? | transfer fee charged |
Why can't a beneficiary receive a money transfer from me? | beneficiary not allowed |
How can I go about getting a disposable virtual card? | get disposable virtual card |
Can you tell me which cards and currencies are supported? | supported cards and currencies |
Do I need to re-apply to order a new card when my old one's about to expire? | card about to expire |
When can I expect my transfer to reach my account? | transfer timing |
There is a cash withdrawal on my statement that I don't recognize | cash withdrawal not recognised |
Can you make exchanges using the EUR? | fiat currency support |
My identity can't be verified. | unable to verify identity |
When using my card I was charged a fee for doing so, why? | card payment fee charged |
I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment. | reverted card payment? |
Can my PIN be changed in any cash machine? | change pin |
Where do I find the auto top up option? | automatic top up |
I don't need to transfer anymore and I want to cancel it. | cancel transfer |
I would like to cancel my purchase. | request refund |
Why is there a verification to identity | why verify identity |
how do i get a new card | order physical card |
Is there a limit to my top-up? | top up limits |
Why did you cancel my card payment? | reverted card payment? |
Which cards do you support for top up? | supported cards and currencies |
I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it. | declined card payment |
I have a confusing payment appear on my statement and I don't recognise it! | card payment not recognised |
I tried to withdraw cash and got declined, why is that? | declined cash withdrawal |
Where can I have a new bank card sent to China? | card about to expire |
How can I prove the source of my funds? | verify source of funds |
What countries are getting support? | country support |
What ATMs accept my card? | atm support |
I made a payment with my card and it hasn't changed. How long do you think this will take? | pending card payment |
Are you able to make exchanges to EUR? | fiat currency support |
Can I choose my card scheme? | visa or mastercard |
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