input stringlengths 13 433 | label stringclasses 77
values |
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How come there is a duplicate charge on my card? | transaction charged twice |
What is the extra fee that showed up on my card? | card payment fee charged |
Is there an auto top up option? | automatic top up |
When I bought something abroad, the exchange rate was wrong. | card payment wrong exchange rate |
Why was I charged a fee to transfer money? | transfer fee charged |
A transaction on my card shows as pending. | pending card payment |
I need to make a transfer from Europe, how many days does this take? | transfer timing |
Does it cost to top up my card? | top up by card charge |
How to order my card? | order physical card |
Can I change my PIN online? | change pin |
Why can't I complete the transfer? | failed transfer |
Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it. | top up reverted |
The exchange rate was incorrect for an item I bought. | card payment wrong exchange rate |
What number of times can I top-up? | top up limits |
Which fiat currencies can I use through this app? | fiat currency support |
Can I add money to my account via bank transfer? | transfer into account |
Am I able to do a SWIFT transfer with you? | top up by bank transfer charge |
I wanted to know why a top-up I made has been reverted. | top up reverted |
Can I choose between Mastercard and Visa? | visa or mastercard |
How can I tell if an AMT will take this card? | atm support |
I couldn't transfer money to a beneficiery | beneficiary not allowed |
I think someone has hacked my card! | compromised card |
I don't know my password anymore. | passcode forgotten |
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet. Can you check on your end to see if the money has reached you guys? | Refund not showing up |
A friend was telling me about her disposable cards. What would I have to do to be able to get that feature? | disposable card limits |
I am not able to prove my identity | unable to verify identity |
what is the limit for top-ups? | top up limits |
How can I find the source for my available funds and money? | verify source of funds |
I shouldn't be charged any fee for transferring . | transfer fee charged |
my top up isnt there yet where do i find it | topping up by card |
It looks like someone besides me ordered something with my card, what should I do? | compromised card |
I got cash abroad and need to check the exchange rate | wrong exchange rate for cash withdrawal |
There's something wrong on my bill. A transfer fee should never have been added. | transfer fee charged |
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people. | request refund |
The card has suffered a security breach. | compromised card |
I don't recognize this debit transaction in my billing statement? | direct debit payment not recognised |
There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out? | extra charge on statement |
I would like to purchase another card. | getting spare card |
I would like a virtual card...how do I get one? | getting virtual card |
I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer? | balance not updated after bank transfer |
An overseas cash transfer did not work correctly | wrong exchange rate for cash withdrawal |
My card payment has failed. | declined card payment |
Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks. | request refund |
If someone sends me money, will I be charged? | top up by bank transfer charge |
If I want to get an account for my daughter, can I do that? | age limit |
Why can't I buy cryptocurrency on the app? | beneficiary not allowed |
What happens when I money transaction doesn't show up on the receiving side? | transfer not received by recipient |
I need more money in my account. Can I add more by transferring? | transfer into account |
Do you also have this extra fee on your statement? | extra charge on statement |
How can people transfer money to me? | receiving money |
How do I find the code needed in order to verify my top-up card? | verify top up |
Need to report a change of address. | edit personal details |
When will my card be here? | card delivery estimate |
I'm not happy with service and would like to delete this account. | terminate account |
Explain why I can't do a transfer to an account. | beneficiary not allowed |
There are funds showing in my app that I did not receive. | cash withdrawal not recognised |
i need to know about exchange rates | exchange rate |
Money transfer help? How long? | transfer timing |
I tried to withdraw $100, all it gave me was $20. | wrong amount of cash received |
I see a direct debit payment on my statement that wasn't me | direct debit payment not recognised |
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers? | declined transfer |
I would like to top up my account with a bank transfer, is that allowed? | transfer into account |
I took out money from the ATM and it's still showing as pending? | pending cash withdrawal |
Should I complete my security verification before I can use my account? | why verify identity |
I tried to transfer money but it didn't go through | failed transfer |
Why did my credit card get declined for top up? | top up failed |
oh my god I lost my card! what should I do? | lost or stolen card |
I made a cash withdrawal and was charged a fee incorrectly can you help with this? | cash withdrawal charge |
I bought something and now I want a refund. | request refund |
There is a payment in the app I did not make | card payment not recognised |
I was checking my account when I saw a $500 cash withdraw that I know I didn't do. I have my card so I don't understand how this happened. Please help me. | cash withdrawal not recognised |
Why do you need so much information about me | why verify identity |
What is the first step that I should take after my card has been stolen? | lost or stolen card |
I tried to do a transfer and it hasn't worked! | failed transfer |
There is an odd payment in my statement | card payment not recognised |
I was making a purchase and it was declined and I wanted to know why. | declined transfer |
Why did I have to pay extra because I paid with my card? | card payment fee charged |
Is there a way to get a virtual card? | getting virtual card |
Money was transferred to me and I am unable to see it | pending transfer |
I want to op up my account by using bank transfer. How do I go about it? | transfer into account |
How do i transfer something faster than normal? | transfer timing |
Where to check top ups pending? | pending top up |
Is it possible to get a card outside the UK? | country support |
I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through? | cancel transfer |
What is the identity verification process? | verify my identity |
Where is the closest ATM to me? | atm support |
Questionable transactions on my account. | compromised card |
Can I use my card in Austria? | country support |
How long will a transfer from Europe take? | transfer timing |
I would like to know where my source of funds came from. | verify source of funds |
I think the currency exchange that's been applied is wrong. | card payment wrong exchange rate |
Was I charged extra for using my card? | card payment fee charged |
How to cancel a transaction | cancel transfer |
why am I being charged a fee for transferring money ? | transfer fee charged |
I was charged a fee when buying stuff with my card. | card payment fee charged |
I want my purchases cancelled. | request refund |
I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction? | direct debit payment not recognised |
I would like to get a few more physical cards. | getting spare card |
i need to add express delivery if that's an option | card delivery estimate |
Why was I not able to complete my transfer? | failed transfer |
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