input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
What is the charge for paying with my card? | card payment fee charged |
Why did my top-up not work? | top up failed |
Who do I contact if there is a direct debit that I did not create. | direct debit payment not recognised |
I have yet to receive the cash I added to my account this morning. | balance not updated after cheque or cash deposit |
how to get new card after atm eats it | card swallowed |
The ATM wouldn't let me have my money. | declined cash withdrawal |
Where can i find the virtual card? | getting virtual card |
If I get a transfer from Europe, how long until it is in my account? | transfer timing |
So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user? | transfer fee charged |
My son has just turned 13, is he old enough for an account? | age limit |
Why was one of my transfers declined? | declined transfer |
What should I expect to be charged on a SEPA transfer? | top up by bank transfer charge |
Delete my account please. Now! | terminate account |
want to know how to get virtual card | getting virtual card |
I can't find the PIN. | get physical card |
Where is my PIN located? | get physical card |
How do I complete the ID check? | verify my identity |
Does it matter if I use Visa or Mastercard? | visa or mastercard |
How long will my transfer be pending for? | pending transfer |
am suspicious of my card's security | compromised card |
Was my card payment reverted? | reverted card payment? |
Is my card frozen? | card not working |
I topped up my account but the app failed to process it. | top up failed |
Someone might be using my card. What should I do? | compromised card |
stop the transaction | cancel transfer |
I was trying to top up my account and it isn't working | top up failed |
What do I do if I lost my phone? | lost or stolen phone |
I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card? | declined transfer |
Is there a way to track my card? | card arrival |
I no longer want to transfer funds, can we cancel that transaction? | cancel transfer |
I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction? | Refund not showing up |
Can you tell me if there are limits to disposable virtual cards? | disposable card limits |
how to get a new card in china | card about to expire |
Which ATMs accept Mastercard? | atm support |
I attempted to get cash in the ATM but it was not authorized | declined cash withdrawal |
I need my card ASAP! | card delivery estimate |
I would like to get help from someone in your customer service department with assisting me with activating my card. | activate my card |
I was mugged. They took everything. I can't use the app. What do I do? | lost or stolen phone |
Can you please explain the topping up transfer process? | transfer into account |
I am blocked now because I entered the wrong pin, need help. | pin blocked |
What is the max I can top up? | top up limits |
What are the restrictions on auto top-up? | automatic top up |
My money I added isn't on my card. | top up failed |
My atm withdraw is stillpending | pending cash withdrawal |
I need more than one disposable card | disposable card limits |
Why is there a fee for using my card? | card payment fee charged |
After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it? | pin blocked |
My first choice would be Mastercard. | visa or mastercard |
A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed? | direct debit payment not recognised |
Why would my beneficiary not be allowed? | beneficiary not allowed |
Where do I go to reset the passcode? | passcode forgotten |
My money transfer hasn't appeared yet. | pending transfer |
Why is there an uknown charge showing on my account? | card payment not recognised |
Is there a limit to auto top? | automatic top up |
Why am I being charged to withdrawal money? | cash withdrawal charge |
My card was declined at a restaurant today and I am not sure why. | card not working |
I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it? | pending transfer |
my cash balance less than what I thought | wrong amount of cash received |
My card wants to be topped what do you guys support? | supported cards and currencies |
I recently purchased something, and the exchange rate was wrong. | card payment wrong exchange rate |
There is a cash withdrawal in my account that isn't mine. | cash withdrawal not recognised |
What is the reason for my card payment to be reverted? | reverted card payment? |
Why do I need to verify my funds? | verify source of funds |
I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card. | compromised card |
When I was abroad the exchange rate for me was wrong. | wrong exchange rate for cash withdrawal |
I don't think I was supposed to be charged so much. | transfer fee charged |
How long is the wait for a money transfer to show up? | pending transfer |
what are the reasons I have to proof my identity to you? | why verify identity |
What's the expected wait time to recieve my new card? | card arrival |
I requested a refund but can't see it. | Refund not showing up |
The app doesn't believe that I am myself | unable to verify identity |
How often can I top up? | top up limits |
Is there a fee for currency exchange? | exchange charge |
I paid two weeks ago and just got refunded | reverted card payment? |
I recently bought an item using my card and I was charged an extra fee why is this? | card payment fee charged |
The exchange rate for case abroad is applied wrong. | wrong exchange rate for cash withdrawal |
What does it mean if my payment is pending? | pending card payment |
I made a bank transfer from my UK account today, but it's not showing. Can you check status? | balance not updated after bank transfer |
I put money in my account a week ago but its still not there?? What happened to my money? | balance not updated after cheque or cash deposit |
Where would I find top up by cash deposit? | top up by cash or cheque |
How long will it be to get this new card? | card arrival |
What does it mean if it says my card payment has been cancelled? | reverted card payment? |
Why did you charge me extra for withdrawing money? | cash withdrawal charge |
Are there restrictions to transfers to certain accounts? | beneficiary not allowed |
How do I verify my top up? | verify top up |
Can I transfer using SWIFT? | top up by bank transfer charge |
How do I know which payments I make will have additional fees? Where can I find this information online? | card payment fee charged |
In my account I noticed my ATM withdrawal is still pending | pending cash withdrawal |
I would like to verify my source of funds. | verify source of funds |
Hello. I ran into a problem with a transfer this morning. I was trying to send money to some friends but when I tried to send it, the transfer failed. I don't know what is causing the transfer to be rejected. Please let me know what is causing the problem. Thanks. | failed transfer |
I didn't make the direct debit payment on my account. | direct debit payment not recognised |
Google Pay Top up isn't working | apple pay or google pay |
I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat. | card linking |
How can I replace an expired card? | card about to expire |
I did not get my virtual card yet, Why? | getting virtual card |
I have a payment that is still pending | pending card payment |
It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening? | pending card payment |
Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account | top up reverted |
Where can I verify my identity? | verify my identity |
I got less money than I asked for. | wrong amount of cash received |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.