input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I need more physical cards. | getting spare card |
Why are you charging me a transfer fee? | transfer fee charged |
WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!! | cash withdrawal charge |
I enetered the wrong information, I need my account unblocked How do I do that? | pin blocked |
What is the charge for exchanging currencies? | exchange charge |
Can I exchange currency for different types? | exchange via app |
I've forgotten my passcode. Can I reset? | passcode forgotten |
I have never been charged a card payment fee before. Why did this change? | card payment fee charged |
What are my limits on disposable cards? | disposable card limits |
I need a refund on a direct debit that shows in the app because I did not make it. | direct debit payment not recognised |
My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent. What is going on? They say the money hasn't got to them but I see it going out of my account. Can you check that the money went to the right place? | transfer not received by recipient |
I am asking to end my account. | terminate account |
What do I do if my card has been lost or stolen? | lost or stolen card |
Are there still fees for european top-ups? | top up by card charge |
Is there a reason my payments are pending? | pending card payment |
What am I supposed to do if the funds haven't show up from a transfer completed this morning? | pending transfer |
What is the dollar that I have pending on my statement there? | extra charge on statement |
How can I cancel a transaction to a wrong account? | cancel transfer |
can i go into my app to find my pin | get physical card |
Why has my money been returned back to my card. | reverted card payment? |
I would like my refund for this item I bought. | request refund |
Why did my top-up get reverted? | top up reverted |
My card did not go through in a shop | declined card payment |
I lost my card, what do I do now? | lost or stolen card |
Is there an auto top up feature? | automatic top up |
How do I verify my source of funds? | verify source of funds |
Can I convert money into different currencies? | exchange via app |
Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow. | cancel transfer |
They used the wrong rate when I made a purchase with foreign currency. | card payment wrong exchange rate |
Are there any restrictions on the disposable cards? | disposable card limits |
I did a transfer but it is still pending. | pending transfer |
What do I do if my card was stolen. | lost or stolen card |
My card arrived but I need to make it work in the app, how do I do that? | card linking |
Can you tell me what cards and currencies you support? | supported cards and currencies |
virtual card won't work for me | virtual card not working |
How can I link the new card? | card linking |
Is there any amount in which I would get cut off from topping up? | top up limits |
Why did my card get charged twice for a transaction? | transaction charged twice |
Can apple pay handle top up exchanges? | apple pay or google pay |
Can I change my pin through the app? | change pin |
When I use my card, it says decline? | declined card payment |
I noticed that there's a payment on my card that's pending. | pending card payment |
Why did the app deny my top-up? | top up failed |
I want a mastercard | visa or mastercard |
I think my transfer failed. What do I do now? | failed transfer |
I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why. | declined transfer |
Is it possible to have more than one disposable card? | disposable card limits |
What is your maximum top up limit per day? | top up limits |
Are there any top-up limits involved? | top up limits |
Can I track the card you sent to me? | card arrival |
There is a fee from a transfer that is not supposed to be here! | transfer fee charged |
How long should I wait for top up go go through ? | pending top up |
Can I reset the passcode? | passcode forgotten |
What should I do once my card expires? | card about to expire |
I have exceeded all my PIN tries | pin blocked |
I couldn't complete card activation. | activate my card |
How long does it take for a transfer to reach my account? | transfer timing |
Could you tell me why my top up isn't showing in my wallet? | topping up by card |
My transfer to another account was not allowed. Why is that? | beneficiary not allowed |
What is the maximum for top-ups? | top up limits |
Can I cancel a transfer I made | cancel transfer |
How much does it cost for additional cards? | getting spare card |
I would like to use one of my cards for a family member. Is that allowed? | getting spare card |
Top-up is not working | top up failed |
I would like to edit my personal information . | edit personal details |
I cannot withdraw money from the ATM | declined cash withdrawal |
Do you support top ups? | top up reverted |
The currency exchange for my purchase in foreign currency is incorrect. | card payment wrong exchange rate |
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please? | top up failed |
Why do I have to give you my drivers license | why verify identity |
A transaction shows duplicate times. | transaction charged twice |
I only have one more US credit card, is it accepted? | supported cards and currencies |
Why is my PIN blocked? | pin blocked |
I received duplicate charges. | transaction charged twice |
Is there an allowance on cards? | card payment fee charged |
Hello-Can you please help me get a refund from this merchant? I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days. I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me. | request refund |
I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card? | lost or stolen card |
Help, I don't know what the PIN is to my card? | get physical card |
Can I use my account before the identity verification is complete? | why verify identity |
Everything seems fine with my account, so why did it decline my payment? | declined card payment |
How long will an urgent transfer from China take? | transfer timing |
Can I deposit money using Apple Pay? | apple pay or google pay |
Why was I declined when I tried to get my money? | declined cash withdrawal |
I checked the app and my balance has not been updated for the cash or cheque deposit. | balance not updated after cheque or cash deposit |
How do I create a disposable virtual card? | get disposable virtual card |
I sent money to someone but they haven't gotten it yet | transfer not received by recipient |
Where can I get a physical card? | order physical card |
Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me? | cash withdrawal charge |
The transfer on my account is not showing up. | balance not updated after bank transfer |
Can I use a disposable virtual card for any purchase? | get disposable virtual card |
I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do? | Refund not showing up |
My virtual card is just not going through. | virtual card not working |
I think the exchange rate was incorrect. | wrong exchange rate for cash withdrawal |
What's the procedure for canceling a purchase? | request refund |
I received the wrong exchange rate for an item i bought. | card payment wrong exchange rate |
Who do I talk to about the ATM swallowing my card? | card swallowed |
How many days does it take for a transfer to go through? | transfer timing |
Where do I go to reset my passcode? | passcode forgotten |
I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening? | transfer fee charged |
I want a card, but I'm not in the UK- can I get one still? | country support |
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