input stringlengths 13 433 | label stringclasses 77
values |
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An extra fee of €1 was in my statement | extra charge on statement |
There was a direct debit from my account and I didn't authorise it | direct debit payment not recognised |
can i get a physical card online | order physical card |
Am I able to track a card that has already been sent? | card arrival |
I withdrew some cash, when is it going to show? | pending cash withdrawal |
What ATMs use this card? | atm support |
I checked on google and the exchange rate you are using is really bad. Can you update it? | card payment wrong exchange rate |
How can I tell the source for my available funds? | verify source of funds |
What should I do if my physical card isn't working? | card not working |
I was charged an extra pound. | extra charge on statement |
My top-up was just cancelled. | top up reverted |
Is there a reason why there is an extra £1 charge on my account? | extra charge on statement |
I received my new card. Where is it in the app? | card linking |
I see a direct debit that I didn't authorize | direct debit payment not recognised |
I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed? | wrong amount of cash received |
Why can't you allow my beneficiary? | beneficiary not allowed |
What if my top up didn't work? | top up failed |
Tell me why my card payment would be reverted. | reverted card payment? |
Does it matter which card I use | visa or mastercard |
Can I use my salary for this? | receiving money |
Is the identity check part of bank policy? | why verify identity |
Why is there a charge when I took out money? | cash withdrawal charge |
I don't think the exchange rate was right. | wrong exchange rate for cash withdrawal |
What was the issue with my topping up? | top up failed |
Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up? | balance not updated after bank transfer |
I would like help to revert a transaction I did this morning | cancel transfer |
How much would it cost me if I transfer? | top up by bank transfer charge |
how long should I expect to wait for my card to arrive? | card delivery estimate |
Why was my new card declined? | declined card payment |
My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it? | pending transfer |
How can I use my credit card to transfer money? | topping up by card |
Need a new card, mine is expiring. | card about to expire |
Can I use google pay to top up? | apple pay or google pay |
What are the requirements to open an account for a minor? | age limit |
I need to reverse a transaction | cancel transfer |
How do I verify the top-up card? | verify top up |
Why can't I withdraw money? | declined cash withdrawal |
Can I have it delivered on the date I need it delivered? | card delivery estimate |
How did the extra charge on my card come in effect? | card payment fee charged |
I just got my new card and tried using it and it was declined? | declined card payment |
Is it possible to get both a Visa and a Mastercard? | visa or mastercard |
In my app, a direct debit payment I didn't do shows in my app | direct debit payment not recognised |
What countries do your accounts send and receive to? | country support |
Can I change my PIN remotely? | change pin |
Where can I withdraw money from? | atm support |
What kind of ATMs would this card be accepted at? | atm support |
Where can I find an ATM? | atm support |
My daughter needs an acount. | age limit |
What ATM machines allow this card? | atm support |
Can I change my PIN without going to a bank? | change pin |
I just have one additional card from the USA. Do you support that? | supported cards and currencies |
I want to set up an auto top-up | automatic top up |
Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong? | beneficiary not allowed |
is there a limit to top up | top up limits |
Will I have to pay extra to exchange money? | exchange charge |
I was issued a new card a week ago but still haven't received it. How long will it be until I receive it? | card arrival |
Where is the closest ATM I can use? | atm support |
Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do? | wrong amount of cash received |
How do I add an existing card to the app? | card linking |
If my account is low in funds, can I set an auto top-up? | automatic top up |
I tried to withdraw cash from your ATM but my transaction was cancelled. | declined cash withdrawal |
A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived. Can you check and see if all is ok please? | balance not updated after bank transfer |
Is it possible to top-up automatically? | automatic top up |
Can my friends top up my account? | topping up by card |
I going to be traveling, can I set up auto top-up if I run low on money? | automatic top up |
Can I transfer my payroll to the bank? | receiving money |
An ATM swallowed my credit card! | card swallowed |
Will I be fined for topping up by transfer? | top up by bank transfer charge |
Which documents do I need for this identity check? | verify my identity |
My address details have changed and I want to update them | edit personal details |
How do I switch to a different currency? | exchange via app |
I would like to return my purchases | request refund |
A transfer could not be completed. | failed transfer |
I hope to get a Visa card | visa or mastercard |
I made a card payment which is showing me pending. | pending card payment |
Why is my transfer more expensive than I thought? | transfer fee charged |
Soon my card will expire, how do I get a new one? | card about to expire |
My transfer to a beneficiary did not go through. Why? | beneficiary not allowed |
My transaction has not been received. When are you going to process it? | transfer not received by recipient |
Can you help me get Top Up to work in the Apple Pay function? | apple pay or google pay |
I can't make any transfers, they won't go through, the details are correct as I checked them. Can you look in to this please? | declined transfer |
Is there a way to link the card i just got? | card linking |
I tried to buy something online but my funds were transferred back to my account. What is happening? | reverted card payment? |
I was charged an extra pound for no reason. Why is that? | extra charge on statement |
Can I change my card PIN? | change pin |
Can I use my American Express card with Apple Pay? | apple pay or google pay |
want to get a new card in china | card about to expire |
My product was faulty. | request refund |
Why was I charged this extra fee while doing a transfer? | transfer fee charged |
I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know. Please can you help? | cancel transfer |
Yesterday I topped up my card. Why didn't it complete as it still pending? | pending top up |
Supported countries | country support |
I couldn't get the money I needed. | wrong amount of cash received |
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me. | transaction charged twice |
I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working? | declined cash withdrawal |
Can I possibly change my currency to another? | exchange via app |
Can I have my money refunded for an item | request refund |
What can you use the disposable cards for? | get disposable virtual card |
how do i find top up for cash deposit | top up by cash or cheque |
Can I request a refund | request refund |
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