input stringlengths 13 433 | label stringclasses 77
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I did a topup successfully but its not showing in balance. I think there is some problem in system. | top up reverted |
I want to transfer money with my credit card. | topping up by card |
How do I receive more physical cards | getting spare card |
How much is the charge for a foreign currency exchange? | exchange charge |
Why was the wrong rate applied when I bought something in a different currency? | card payment wrong exchange rate |
How much longer is it going to take to get my new card? | card arrival |
Can I use my new card? | activate my card |
My card will expire next month, will I need to order a new one? | card about to expire |
Did I not get my refund? I don't see it. | Refund not showing up |
I want to use my account before identity verification | why verify identity |
What about a auto top-up? | automatic top up |
Is it possible to exchange USD and GBP on the app? | exchange via app |
My account is depleted. Can I transfer funds from another bank? | transfer into account |
I was given the wrong exchange rate when getting cash | wrong exchange rate for cash withdrawal |
Can you show me how to verify the top-up card? | verify top up |
How can I verify my source of funds? | verify source of funds |
Can I choose my Visa or Mastercard? | visa or mastercard |
I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account? | card linking |
My cash deposit hasn't posted to my account. | balance not updated after cheque or cash deposit |
Are there any places that won't take my card? | card acceptance |
I can't see a verification code anywhere | verify top up |
My transfer didn't arrive to the recipient | transfer not received by recipient |
i need a refund from you because the merchant is refusing, can you do that? | Refund not showing up |
I want to cancel a transaction. | cancel transfer |
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives | top up failed |
Why was a fee charged to me for transferring money? | transfer fee charged |
How do you Top Up on the apple watch? | apple pay or google pay |
Will a beneficiary not accept a transfer? | beneficiary not allowed |
I need to report a stolen card | lost or stolen card |
Where is my missing cheque I deposited? | balance not updated after cheque or cash deposit |
How do I know what my PIN is? | get physical card |
I forgot my PIN and now it is blocked. | pin blocked |
When I went to $100, all the machine would give me was $20. | wrong amount of cash received |
I've been charged an extra £1 and I don't know why | extra charge on statement |
For my account, how do I transfer money in? | transfer into account |
Why would my card payment not work? | declined card payment |
I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one? | get disposable virtual card |
What is the number of transactions I get with a disposable card? | disposable card limits |
The atm wouldn't give out cash | declined cash withdrawal |
I did a money transaction and dont have a receipt | transfer not received by recipient |
What do I do if I got the wrong amount at the ATM? | wrong amount of cash received |
I just looked at my app and it seems I was charged extra, why is that? | extra charge on statement |
what documentation do I need for the identity check? | verify my identity |
How do I get the passcode reset? | passcode forgotten |
Please help me! My physical card isn't working right. | card not working |
I am not receiving the correct exchange rate on my card. | card payment wrong exchange rate |
Will you charge me if I top up by card? | top up by card charge |
I can't add any more money. | top up failed |
i have been trying to add money with apple pay but it wont work, why? | apple pay or google pay |
I deposited a cheque, but my account balance stayed the same. | balance not updated after cheque or cash deposit |
Do you take checks? | top up by cash or cheque |
Can you tell me why I wasn't able to complete my transfer? | failed transfer |
Does it cost me anything to top up my account via bank transfer? | top up by bank transfer charge |
How do I activate a card? | activate my card |
How can I get my money that I didn't get from the ATM? | wrong amount of cash received |
Please tell me how I can receive a physical card | order physical card |
How old do I need to be? | age limit |
What is the refund process? | request refund |
Is it free to exchange currency? | exchange charge |
My top up is not showing up in my wallet! | topping up by card |
What fiat money can I used in the exchange and holding? | fiat currency support |
The correct exchange rate wasn't given to me for an item I purchased. | card payment wrong exchange rate |
Why does my transfer keep failing? I've tried 5 times and they all failed. | failed transfer |
Do you guys accept cash? Because i deposited some this morning and I can't see it in my account. | balance not updated after cheque or cash deposit |
The exchange rate was messed up from the ATM | wrong exchange rate for cash withdrawal |
Why am I being charged for ATM fees? | cash withdrawal charge |
can I choose delivery times to suite me? | card delivery estimate |
What do I do if my card is not working? | card not working |
Is there a way to order a virtual card on the website? | getting virtual card |
Are there limits with top-up? | top up limits |
Can I have money in more than one currency in my account? | fiat currency support |
How do I verify my identity? | verify my identity |
What cards and currencies can I use to top up my account? | supported cards and currencies |
What cards do you accept to top up my account? | supported cards and currencies |
How do I track the card you sent me? | card arrival |
What do I need to do to transfer money with my credit card? | topping up by card |
What do I have to do to prove my identity? | unable to verify identity |
How can I change my PIN without going to the bank? | change pin |
There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money. | direct debit payment not recognised |
What do I do if someone used my card without my permission? | compromised card |
What fiat currencies are used for holdings? | fiat currency support |
I am confused why there is cash I did not accept in my account | cash withdrawal not recognised |
What is the reason for my beneficiary to be disallowed? | beneficiary not allowed |
How long does it take for money to transfer as my balance hasn't been updated | balance not updated after bank transfer |
Is there a way to top-up when it reaches a certain balance? | automatic top up |
Is it possible to transfer money to my credit card? | topping up by card |
Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details. | failed transfer |
What happens if my card expires? | card about to expire |
Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this? | wrong exchange rate for cash withdrawal |
I did not make this payment that I see in the App. | card payment not recognised |
I didnt get the correct exchange rate for getting cash | wrong exchange rate for cash withdrawal |
I seem to be unable to make any transactions. | card not working |
What is the reason my payment was not accepted? | declined card payment |
Is there a place to check for fee for payments? I feel like I'm getting charged too much at times. | card payment fee charged |
How long do European transfers take? | transfer timing |
Are there ways for other people to send me money? | receiving money |
My transfer didn't work! Help! | failed transfer |
My funds are low, can I auto top up? | automatic top up |
I can't use the app. My phone is lost at the hotel. | lost or stolen phone |
how long does delivery take? | card delivery estimate |
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