input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
why was a transfer declined | declined transfer |
Why did my exchange rate change? | wrong exchange rate for cash withdrawal |
How do I exchange USD to GBP? | exchange via app |
There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ? | card payment not recognised |
How can I put more money into my account? | top up by cash or cheque |
Why is there a direct debit fee in the App when I didn't do it? | direct debit payment not recognised |
Where are the virtual cards? | getting virtual card |
What information am I going to have to have in order to do a transfer with my card? | topping up by card |
How do I change to a different currency? | exchange via app |
Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me? | Refund not showing up |
Are there any places that I can't use the disposable cards at? | disposable card limits |
How do I get a card if I live in the US? | country support |
The app does not believe that I am myself | unable to verify identity |
There is a direct debit charge on my account that I don't recognize. | direct debit payment not recognised |
I'm not in the UK, but can I still get a card? | country support |
Where are you getting your exchange rates from? | exchange rate |
How can I fix my card if the contactless function didn't work this morning? | contactless not working |
How do you determine the exchange rate? | exchange rate |
Trouble with my top up | top up failed |
Can I quickly send a transfer from China? How long will it take? | transfer timing |
What is the maximum top up? | top up limits |
I can't see my Google Pay top up. Is it not working correctly? | apple pay or google pay |
I cannot get my disposable virtual card to work | virtual card not working |
Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee! | cash withdrawal charge |
Is the verification number on the top up card | verify top up |
I can't get my card out of the ATM | card swallowed |
I think there has been a mistake with my transfer | declined transfer |
I was informed that transfers were free. I noticed I have a fee but why? | transfer fee charged |
Am I able to top up with Apple Pay? | apple pay or google pay |
I have multiple of the same transaction | transaction charged twice |
How many cards can I have? | getting spare card |
Can exchanged be made to EUR? | fiat currency support |
Why can't I get cash out? | declined cash withdrawal |
Problems with my top up | top up failed |
Can I go ahead and use my account even though my identify hasn't been verified yet? | why verify identity |
I think something is wrong with your top up. I've been waiting a little over an hour for this to go through, can you send it through for me? | pending top up |
What can I expect if I use bank transfer to top up my account? | transfer into account |
I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please | balance not updated after cheque or cash deposit |
My card isn't here yet. | card arrival |
Where are the cards delivered to | order physical card |
Why has my card been declined? | declined card payment |
If my funds are running low, will the app top up automatically? | automatic top up |
do you accept from usa credit card? | supported cards and currencies |
What should I do if I have used all of my PIN tries? | pin blocked |
How much are the rates of exchange? | exchange rate |
My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem? | top up reverted |
Can my children get an account? | age limit |
What was the cause for my card to be declined? | declined cash withdrawal |
I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back? | transaction charged twice |
My card is not working when I try to use it. | card not working |
I didn't know I was going to get charged to use my card. | card payment fee charged |
After a transfer, I see an extra fee. Why? | transfer fee charged |
This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected. | failed transfer |
Where can i find my top-up verification code? | verify top up |
It won't let me prove my identity. | unable to verify identity |
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system? | failed transfer |
Why was the exchange rate so wrong when I bought something! | card payment wrong exchange rate |
What should I do to top up using my Apple Watch? | apple pay or google pay |
I have foreign currency i would like to change how much will it cost me? | exchange charge |
Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on? | beneficiary not allowed |
How can I get funds into my account from my American Express? | supported cards and currencies |
How long does it take for pending to go through | pending transfer |
Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks. | balance not updated after bank transfer |
I tried using my card, but it doesn't work. | card not working |
There was money taken out of my account, and I'm pretty sure I didn't do it. | cash withdrawal not recognised |
Is it possible to cancel my transfer? | cancel transfer |
Why did I have to pay an additional amount when using my card to pay? | card payment fee charged |
There are a few transaction that I don't recognize, I think someone managed to get my card details and use it. | compromised card |
Why is top up not working if I use my American express with my apple pay? | apple pay or google pay |
I would like to know what exchange rates you use? | exchange rate |
How can I get a disposable virtual card? | get disposable virtual card |
Whats the transfer process | transfer into account |
I need help from someone in your department with finding my nearest ATM. | atm support |
I just checked my statement and saw a $1 charge, why is it there? | extra charge on statement |
If I want to add funds to the account using American Express, how do I do that? | supported cards and currencies |
I have no idea why there is a dollar that has been charged to my account. | extra charge on statement |
Card payment is showing as pending | pending card payment |
How do I unlock my account after typing in the wrong PIN too many times? | pin blocked |
Do I have a card PIN? | get physical card |
Will be Apple Watch be able to let me top up? | apple pay or google pay |
Is there a disposable virtual card? | get disposable virtual card |
Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this? | transfer fee charged |
I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect. | card payment wrong exchange rate |
How long will a transfer be pending for? | pending transfer |
My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened? | card payment wrong exchange rate |
why hasn't my virtual card arrived? | getting virtual card |
Help, I was charged twice! | transaction charged twice |
I saw a fee on my receipt from withdrawing money while shopping earlier. Is there supposed to be a fee for this type of transaction? | cash withdrawal charge |
Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen. | lost or stolen card |
Although I transferred some money, it has not as of yet, arrived. | balance not updated after bank transfer |
I want to know which currencies and cards are supported, can you provide a list? | supported cards and currencies |
where do I top up my google pay? | apple pay or google pay |
There is a top up that has been pending for an hour and I don't know why. I was expecting it immediately and need it now! | pending top up |
Is it possible to change my address? | edit personal details |
Could you tell me the fiat currencies that you work with? | fiat currency support |
found card, how to put it back in app | card linking |
Can I use the card at any cash machine? | atm support |
Does it cost to add money to my card? | top up by card charge |
Can you explain why I was charged extra when I used the card? | card payment fee charged |
Is there always a charge when withdrawing money? | cash withdrawal charge |
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