input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
What is with the need to have all my ID information? | why verify identity |
My transfer failed, why? | failed transfer |
Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up. | beneficiary not allowed |
The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate. | card payment wrong exchange rate |
I found my card, am I able to put it back into the app? | card linking |
Do you limit my top-ups? | top up limits |
In which stores can I shop with this card? | card acceptance |
I just got my new card. How can I activate it? | activate my card |
Can I top up using my cheque? | top up by cash or cheque |
My new card isn't here and it was issued a week ago. | card arrival |
Where can I withdraw money from? | atm support |
In a recent withdrawal I received less cash than I expected to receive. Did someone make an error with the exchange rate? | wrong exchange rate for cash withdrawal |
I have a contactless that's broken. | contactless not working |
I can't see a top-up top-up verification code. | verify top up |
Are you able to guide me to my card's location? | lost or stolen card |
I would like to report an issue with my product and want to get it refunded | request refund |
My transfer is stuck pending? How do we fix it to it goes through? | pending transfer |
How do I protect my phone from someone using it after I lost it. | lost or stolen phone |
What is the wait time for delivery to the US? | card delivery estimate |
I want to reactivate my card, I thought I had lost it but found it again in my jacket. | card linking |
I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM? | change pin |
How do I find my new pin? | get physical card |
I've just got married and want to change my name. | edit personal details |
Could I get a MasterCard and Visa from you? | visa or mastercard |
Why didn't this transfer work? | failed transfer |
Activate my card | activate my card |
I bought some things in the morning but the payment shows as pending | pending card payment |
I attempted a transfer, but it failed. | failed transfer |
My app shows a direct debit that isn't mine. | direct debit payment not recognised |
I guess exchange rate for my payment was not correct, as i charged extra on the last saturday. | card payment wrong exchange rate |
This transaction needs both a Visa and a Mastercard. | visa or mastercard |
I have a cash withdrawal on my statement that I am unsure of. | cash withdrawal not recognised |
Where can I check out the source of available funds in my account? | verify source of funds |
What should I do? My card has been stolen! | lost or stolen card |
What limits are the to top-ups? | top up limits |
For the disposable cards, what are the restrictions? | disposable card limits |
I got my American Express in Apple Pay, why is top up not working on my device? | apple pay or google pay |
Can I use any card and currency? | supported cards and currencies |
the exchange rate was different than expected | wrong exchange rate for cash withdrawal |
Why is my identification required? | why verify identity |
My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately? | lost or stolen card |
Is there an option to top up with a cheque? | top up by cash or cheque |
I was charged a hidden fee when I paid with card. | card payment fee charged |
What do I do to unblock my PIN? | pin blocked |
How do I to up by card? | topping up by card |
I have a charge for something I didn't buy. | card payment not recognised |
Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening? | compromised card |
I received the wrong amount of cash from the ATM. Can you help? | wrong amount of cash received |
I can't remember my app code, can you reset it? | passcode forgotten |
is there a way to do automatic top up | automatic top up |
What should I do if I want to get another card for someone in my family? | getting spare card |
Can I tell what business will take this card? | card acceptance |
How much does each transfer cost? | top up by bank transfer charge |
can usa residents get a card? | country support |
I want a refund for an item | request refund |
How do I change my currency to another? | exchange via app |
Are you only able to get a card if you're in the UK? | country support |
Do I need to do anything special for my friend to send money to my account? | receiving money |
What is the most efficient way to activate my new card? | activate my card |
Why is it failing to top-up? | top up failed |
i tried using a virtual card for a hotel but it didn't work, why not | disposable card limits |
Why hasn't the transaction I did arrive yet? | transfer not received by recipient |
I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before. | card payment fee charged |
Why do you require identification documents | why verify identity |
My card expires soon, will you send me one automatically? | card about to expire |
I transferred some money but it hasn't arrived yet | balance not updated after bank transfer |
I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken? | declined transfer |
My top-up is still pending | pending top up |
How long do I need to wait to see an update after I make a bank transfer? | balance not updated after bank transfer |
I got charged two times for a transaction | transaction charged twice |
Do I get Visa or Mastercard? | visa or mastercard |
Can my salary be received here? | receiving money |
I'm checking the app and I see a payment that's not mine. | card payment not recognised |
I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take? | pending card payment |
Can you change my currency to EUR? | fiat currency support |
I'm not sure how to complete the identity checks process. | verify my identity |
Can I make an account for my kids? | age limit |
What will I need to configure if my salary is in GBP? | receiving money |
Can an American resident apply to get a card? | country support |
i cannot find my card PIN | get physical card |
Why do I have a charge for an ATM withdrawal? I thought these were free? | cash withdrawal charge |
I did not receive the right amount of cash I requested | wrong amount of cash received |
when should I receive my refund | Refund not showing up |
Send me my card now! ASAP | card delivery estimate |
I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow Please. | cancel transfer |
Can you tell me when my card will arrive? | card delivery estimate |
I'm worried my card might be lost in the mail? How long does it usually take to arrive? | card delivery estimate |
A payment I made is for a wrong amount can you help me correct the mistake. | cancel transfer |
Why isn't my refund showing in my statement? | Refund not showing up |
I have been travelling overseas and I need to change my PIN. Can you tell me how this is done? | change pin |
I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please? | balance not updated after cheque or cash deposit |
Are there specific ATM's that I can draw money from? | atm support |
What happens if the ATM gives me the wrong amount of money? | wrong amount of cash received |
How do I get selected for a visa card? | visa or mastercard |
How can get a Visa card? | visa or mastercard |
What is the meaning of a pending payment? | pending card payment |
Can I use my card no matter where I go? | card acceptance |
can my husband open an account and transfer money | receiving money |
Are there any top-up limits that I must follow? | top up limits |
Can my children open an account? | age limit |
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