input stringlengths 13 433 | label stringclasses 77
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|---|---|
Some cash was withdrawn in the app, but I did not do it. | cash withdrawal not recognised |
How long does it take for money to transfer? I sent some to a friend and it hasn't gone through yet. | transfer not received by recipient |
Please explain to me how to know where my funds are from. | verify source of funds |
Help me change my PIN. | change pin |
I thought transfers were free. Why was I charged to transfer? | transfer fee charged |
Can I set it up to add money every few days automatically while I am traveling? | automatic top up |
I can't find my card! What should I do? | lost or stolen card |
I need to order a new virtual card, how do I do that? | getting virtual card |
How can I find out the source of my available cash? | verify source of funds |
Is there a fee for exchanging currency? | exchange charge |
It appears my top-up has not gone through. | pending top up |
Why can't I complete my transfer? | failed transfer |
How can I obtain a disposable virtual card? | get disposable virtual card |
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here? | card payment fee charged |
Transfer declined. | declined transfer |
Why wasn't my contactless accepted at the metro? | contactless not working |
My PIN number was incorrect, and I can't access it. | pin blocked |
I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back? | wrong amount of cash received |
What cards do you offer? | visa or mastercard |
Why did I not get the amount of money I requested? | wrong amount of cash received |
What is the appropriate age for my child to be able to open an account? | age limit |
What is minimum age for an account? | age limit |
How can my boss pay me directly to the card? | receiving money |
Do I have to change my PIN at a bank? | change pin |
If I was travelling abroad, would I be able to hold currencies in euros? | fiat currency support |
I need a Visa and a Mastercard from you. | visa or mastercard |
Where do I go for a refund? | request refund |
There is an urgent transfer I need to make from China. How long will it take to get it processed? | transfer timing |
Will I be charged for adding money by transfer? | top up by bank transfer charge |
Can you help me track my card? | card arrival |
Why didn't my top up work? | top up reverted |
I want to replace my current PIN. | change pin |
I made a payment but it's still pending | pending card payment |
How can I transfer some money into a foreign account? | transfer into account |
Why hasn't my cash been deposited yet? | balance not updated after cheque or cash deposit |
There is a withdrawal on my account I didn't make. | cash withdrawal not recognised |
I wanted to top up my account and it doesn't look like it worked | top up failed |
Tell me how to replace my expired card. | card about to expire |
Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working. I didn't actually receive the money, but I just checked and it says that the transaction is still pending. Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money? | pending cash withdrawal |
My balance didn't change after I transferred some money. | balance not updated after bank transfer |
Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it. | Refund not showing up |
Will there be a charge for topping up by account with a SEPA transfer? | top up by bank transfer charge |
How to exchange my currency | exchange via app |
Can I transfer my salary if its in GBP? | receiving money |
Why didn't my card payment work? | declined card payment |
where can I see who sent me funds | verify source of funds |
I lost my phone. Can I use my card without the app? | lost or stolen phone |
Can top ups be done from an apple watch. | apple pay or google pay |
What is needed to activate my card? | activate my card |
What is the procedure for depositing a virtual card | get disposable virtual card |
My payment was stopped | reverted card payment? |
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore? | compromised card |
My foreign currency exchange has been applied incorrectly. | card payment wrong exchange rate |
What are the currency exchange fees? | exchange charge |
The cash abroad exchange rate is applied wrong. | wrong exchange rate for cash withdrawal |
Can I use a different bank ATM than my own? | atm support |
What happens if I use my account and my identity verification hasn't finished? | why verify identity |
My top up is giving me problems. What is wrong with it? | top up failed |
My wallet doesn't show my recent top up. | topping up by card |
The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM? | card swallowed |
What is the age limit? | age limit |
I live in the EU, can I get one of your cards? | country support |
How long does it take for a cash withdrawal to show? | pending cash withdrawal |
Where is the card I ordered 2 weeks ago? | card arrival |
DO I have to be 18 to open an account? | age limit |
I got charged a fee for transferring money. | transfer fee charged |
Why am I being asked to verify my identity? | why verify identity |
I need to cancel a transaction. | cancel transfer |
Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them. | direct debit payment not recognised |
I did not set up a direct debit I have | direct debit payment not recognised |
The money that I have transferred hasn't arrived yet. | balance not updated after bank transfer |
I CAN NOT FIND THE TOP-UP VERIFICATION CODE. | verify top up |
Please tell me the types of currency I can hold. | fiat currency support |
Why won't you let me name X as a beneficiary? | beneficiary not allowed |
When I top-up, the app reverts it. | top up reverted |
May I get one of your cards? I live in the EU. | country support |
How come the ATM won't give me my money? | declined cash withdrawal |
I think my top up may have been reverted, what do I do? | top up reverted |
My marital status has change, I got to correct my name to reflect that. | edit personal details |
Still waiting for transfer to be completed. | transfer not received by recipient |
Are SWIFT transfers supported? | top up by bank transfer charge |
There is a payment on my card that I do not recognize. I've never seen the name on the transaction before. | card payment not recognised |
Do I get an actual card? | order physical card |
Do i need to verify my top up? | verify top up |
I didn't receive the correct exchange rate when I got cash. | wrong exchange rate for cash withdrawal |
Can I use American express with apple pay? Why does it make my top up not work? | apple pay or google pay |
What are these disposable cards meant for? | get disposable virtual card |
I swear that there are 2 payments on the app that I didn't make. Could my card me stolen? Please advise what I should do. | card payment not recognised |
what are the exchange rates for foreign currency ATMs | wrong exchange rate for cash withdrawal |
What is my password? | passcode forgotten |
Is there a reason that my top-up is still pending? | pending top up |
Help, I need to top up my account. Where do I send a check? | top up by cash or cheque |
It seems I need to get information on limits for top-ups. | top up limits |
I was wondering if I could get a second card on this account? I would like my daughter to have one. | getting spare card |
why do I need to show ID | verify my identity |
I transferred money to a receiver within the EU and they received a lesser amount than expected. Now I will have to send additional money to the receiver in order to make up the difference. I'm not sure what went wrong, can you please advise? | transfer fee charged |
My refund is not here yet | Refund not showing up |
How would I change my details? | edit personal details |
When I was transferring money I was charged extra why? | transfer fee charged |
I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something? | declined cash withdrawal |
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